The hotel itself is alright but Jonathan's hospitality was exceptional. He was super responsive, friendly, and efficient.

Bugs in the bathroom, broken toilet seat, no water in the toilet could not flush it. Terrible , uncaring staff, dirty, bugs and more. Manager has an attitude could care less about any issues. Never wer told we are sorry. Contacted corporate office, was told someone would get back to me within 24 hours. After a week I am still waiting. I would avoid this hotel at all cost... read more

I had to give this place 1 star because it would not allow me to submit this review without making a selection. Where do I start. We visited the July 4th weekend and one room we entered the sink water flow was non existent and then we flushed the toilet and that too was scarce. We switched rooms and checked the water pressure in the sink and then the toilet - this too was horrific. Next morning, we called for maintenance to come and was told by the front desk maintenance was not in and they don't know if he is coming in today. Housekeeping came by to do their job but left the wet towels on the sink area stating she would be back and never came back. This place gives Holiday Inn a bad reputation and should be closed down permanently. It is a disgrace to run a hotel that apparently can't afford a water bill. read more

Very disappointed in this hotel. Typically I love IHG hotels, but this is a bad representation of their brand. We checked in last night after a 14 hour drive. Desk staff was professional and friendly. He was the only thing good about the hotel. The elevator was dirty, with empty containers and wrappers inside it. The room had a bad smell to it. But we were exhausted and didn't bother to ask for a different room. We unpacked our bag and cooler and got ready to get in bed. Thankfully, I noticed the bed bug in mine before I got in it! The phone in the room didn't work to call the front desk. We immediately got dressed and re-packed everything and went back downstairs and showed the desk clerk the video I took of the bed bug. He was apologetic and got us a new room. After careful inspection, we went to bed. This morning there was more trash added to the existing in the elevator. Late morning we called the hotel's GM to make sure she was aware of the condition. She was, she said she was sorry. I let her know I was disappointed she had not contacted us about it as a follow up. She said "we adjusted your bill and didn't charge you for your stay." Sounded to me like she really didn't care, or that this was a common occurrence for them. Or both. Not sure. I guess I should have read the other reviews before booking. There were a number of previous posts about bed bugs there. They did the right thing by not charging us, of course. But I will be sure to check all of my belongings before I bring them in to my house tonight. read more

Worst place I have ever stayed. $160 for a room that smells like dog and cigarettes, tv not working, vending machine not working and telephone not working. Nice place after a 12 hour drive. Stay away read more

The rooms were clean, the halls smelled clean and the lobby was very bright and clean as well, unlike nearby hotels I've stayed in at higher rates. The hotel staff was very friendly and the Free breakfast was surprisingly delicious! Eggs, bacon, sausage, biscuits, cereal, oatmeal, waffles muffins, coffee, milk, juice, they had it all! read more

When traveling I tend to stay at ihg brand hotels. So I wasn't expecting this to be any different than the rest but I can tell this hotel has just been renovated and it looks very nice. The rooms are clean and has comfortable new beds. When walking down the hallway it's clean and bright. When I checked in the front desk person was extremely nice and helpful. Overall good stay and I would stay here again. read more

Nice and clean however, there are no rules here! My floor smells like pot. There are cars parked up on curbs, 4x4's parked in the handicap spots. read more

Holiday Inn Express Chester - Car parked on curb - Venues & Event Spaces Near Me - Chester, Virginia

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So , this hotel is clean , reasonably priced , rooms in great shape ,, why the 1 star review ? First , the side entrance door , which is supposed to be locked at all times , only opening with a room key , was broken and was never addressed during my 4 day stay, 2nd the music from the nightclub/bar across the street was so loud it is clearly heard inside hotel rooms and does not stop until after midnight.. i was super surprised to see that this was not mentioned in any other reviews of this hotel . read more

Stayed at this hotel on the drive from NYC to Orlando. It was very clean, inexpensive (I believe it was $69 a night), had WiFI and included breakfast (continental-ish). The beds, bedding and pillows were very confortable and it was right off the highway. read more

Second hand smoke is deadly to non smokers lungs. If you advertise available non smoking rooms and I prepay online,a total of 174.00 AND you take my money, you better make damn sure you have smoke free rooms available. Ridiculous! Holiday Inn Express has really disappointed. read more

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I choose this place because other sites have 4 stars. It was not the case. Had a couple bugs crawling on our walls not sure if water bug or cockroach. The floors were completely sticky even the carpet. Thank god it was only a quick stop to sleep but even that didn't feel good too scared to turn the light off. The back entry door didn't stay locked over night in a very sketchy area. The breakfast was like eating gas station food and they were upset when they had to refill the eggs and muffins. Only getting a 2 star because the young girl at the desk was super nice. read more

This wasn't my favorite hotel; however, it wasn't terrible. The rooms appear to have been recently updated and the beds are very comfortable. The bathroom door may have one paint coat too many though, as it was rather difficult to close. The complimentary breakfast was decent, but the seating area is very small. There is only one elevator, but only 4 floors, so I guess we could have taken the stairs. Overall, it was ok. read more

Stay away from this place you will walk out with bed bugs or some type of disease from staying there. Health department will be notified about this. They don't clean the rooms like cdc says the behind the counter people don't wear mask and are rude. Stay somewheres else but here read more

This hotel was a huge disappointment. When I checked into my room there was still urine stains on the toilet seat and at the base of the toilet indicating they did not clean it at all. The floors were dirty in the room as well as the hallway. The day I checked out the elevators were not operational and when the front desk employee was made aware of it, he did not apologize or even make an effort to show he was going to address it. I can say that my AC worked and that was about the only positive note for staying at this hotel. read more

Izzy at the front desk was lovely. Our bed only had two pillows, which was unfortunate but the bed was comfy. Clean room and would stay again. read more

I travel frequently for business. I stay at Holiday Inn's when I do. Most are cookie cutter and just fine. I've stayed in this hotel several times in the last year or so. Seems the bathroom vanity and door conflict with each other. I found it rather funny. http://youtu.be/DjhhoxbyIdk read more

Very expensive for the quality. The side door says locked at all times but is not locked. The room had a musty smell as well. Part of the stick on flooring was also coming up. read more

Fair. Comfortable beds. A bit loud in the hallways, but I can't really blame that on fve hotel. Breakfast was just ok. It was fine, but next time I will probably choose the Marriott property next door or the Hampton Inn across the street. I think the Holiday Inn was a little too expensive for what it offered. read more

I didn't know that a hotel chain allowed a hotel to have a very large sign out front promoting a candidate for public office. There is a very large campaign ad for a candidate for a primary on Tuesday next to the Holiday Inn Express sign. Makes me disappointed in the company and feel that it's inappropriate. I tried to notify corporate but couldn't find a way so I'm putting it here. read more

The price for the hot tub suite was pretty cheap and the hot tub was HUGE, and it had a lot of mirrors which was actually really nice. The room is a bit out dated but has a nice faux fireplace. Just make sure you check your room to make sure it has been thoroughly cleaned. I arrived around 7 pm (well after check in time so the room had PLENTY of time to be waned properly). I was told the room was ready, I walk in to find the room door wide open and the lights still on and water in the tub as well as a dirty cleaning towel sitting on the tub. I go back downstairs to the receptionist to alert her that I don't think the room is ready and informed her of the towel and door being open. She goes to find out what's going on and says the room is ready they just left the door open etc. so I go back upstairs and the dirty rag is STILL there and a long black hair is now on the tub as well. I go BACK downstairs pretty annoyed at this point because I feel like this tub hasn't been cleaned properly and you can get tons of bacteria from not properly cleaning jacuzzis which I now don't trust these maids to do since they can't even pick up their dirty rags or notice hair or water in the tub. The receptionist seemed annoyed that I was back downstairs because they can't do THEIR job efficiently. It's late, I'm tired and had a hell of a week so my patience is running low. I informed the receptionist I'm going to leave for an hour and expect the room to be cleaned when I come back, she said she didn't see the towel and got snotty about where it was located. I informed her it's on the actual tub next to the folded towels, pretty hard to miss. I come back an hour later and the hair and towel has been removed but that's about it. I further inspect the room to find toothpaste residue still on the sink, water rings still wet on the dresser and table like someone had just left. These tables aren't even wiped down! At this point I cleaned the tub myself because it's 9pm and these people clearly aren't going to do it. So beware these maids obviously are lazy and don't care and the management is no better. Def. Will not be staying here again, I've never stayed at a holiday inn express that was in such a state. read more

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Hotel is undergoing renovation and no updated rooms were ready yet. Room was clean but very worn out looking and bed was uncomfortable. Front desk staff was not friendly. Internet was slow. I would look elsewhere until renovations are complete. Holiday Inn should not allow it's hotels to deteriorate to budget hotel conditions before renovating them. read more

Horrible!! Place has bed bugs!!! Will never stay here again! Go to Marriott next door