My Richmond homie suggested I book this Marriott property because it overlooks Kanawha Plaza, which was the venue that hosted the music festival I attended this past Saturday. It was a great recommendation, too bad we couldn't check in early enough to park and tote my stuff the quarter block down :-( This property is extremely well kept! Modern with a very nice 2nd level restaurant bar, and our room was spacious with a bunch of windows. The only hiccup was a broken iron that got my travel shirt wet but other than that, Delta Hotel is highly recommended for your downtown Richmond stay! read more

Delta Hotels Richmond Downtown - Two delicious Dirty martinis@ Delta Hotel Richmond! - Hotels Near Me - Richmond, Virginia

Hubby and I stayed here overnight on a Tuesday evening in March for a convention the next day. The front desk staff were very nice. They had plenty of parking in the garage. Our room was clean. The beds were very comfortable and their pillows were great (BIG DEAL for ME). The shower was glorious. And what I mean is that the pressure and temperature was my favorite part of the room. Checkout was easy. read more

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Went for the east coast vb tournament but one of my teammates rooms were leaking from the ceiling so they had to change rooms. Also the closest was designed to close but they glued the fridge in the closet and block it from closing. read more

I liked the layout of the and the staff was extremely helpful. Both the front desk personnel, restaurant, and cafe people are super courteous. My biggest critique is how the garage is set up, which is not their fault.. also, they dont have valet even though their was a sign that said they did.. they should probably take that down. read more

I visit Richmond often for work and need to stay for more than a day when I do and I usually stay at the Marriott in Downtown or stay at the Marriott in Short Pump. This time I decided to give this Delta a try. Customer service from all the staff I encountered was great! Very professional and friendly. Checking in was spot-on, the lady checking me in was helpful and courteous and explained the Pantry (their version of the lounge). She also put me in a huge room, as an upgrade. The property's common areas were nice, clean, and well-maintained. The room seemed decent, but is in need of being updated. It appears to be partially updated, but it's rather oddly configured and there was some appointments that were definitely dated or needing replacement, due to stains/overuse. The shower basin was one of them, it had nasty big black stains all over it. The counter in the sink area of the bathroom was not very useable, even though it was long, as it was too narrow to sit my toiletry bag on. There was an oddly placed mini fridge in the middle of the floor in the living room area of the room, which should probably have been inside a cabinet. There was a kitchenette style cabinet/counter system, where they should put a fridge, but instead they had lots of drawers and cabinets which were all empty - so why would this be in a hotel room? The positive of the room was the TV working great and the HVAC working nicely and not being too loud. The Pantry was pretty nice. I stopped in it twice, once for late afternoon snacks and it was fully stocked with a nice selection of snacks and drinks. Then again very early the next morning for coffee and I noticed they put out bagels (which were individually wrapped), butter, a toaster, and items that were nice breakfast snacks to enjoy with coffee. It was decent. Though, I'm not a fan of these coffee machines with the touchscreens... they don't consistently make a decent cup of coffee. Overall, it was a decent stay. But coming back, I think I'll stay at the main Marriott instead. read more

Cannot beat the location as hotels go and the Marriott chain never disappoints. The staff are welcoming and very helpful with reacquainting visitors who have not been in Richmond for a very long time. They were proud to share the growth of downtown as well as the unique services of dining and shopping that is only a short walk in just about any direction. read more

The only reason this place is a 2 star was the staff. The staff was helpful and very courteous. I've been a Marriott member for over a decade and stayed at many facilities in the chain. This was by far the worst I have ever stayed. The room temp needed to be at 70 degrees, any lower and the AC would come on in the room, this was December with snow falling outside. The windows were no longer sealed causing water to build up on the sill continually. The bathroom was without a vent fan making steam build up in the room and adding to the moisture. The pool was over chlorinated with mold growing on the ceiling. The workout area was lacking when compared to other Deltas. The breakfast buffet, $20, was the same as the complimentary breakfast at other Marriott hotels where it is included. No complimentary coffee in the lobby. Overall this is not a place to stay unless it is the last option. read more

Delta Hotels Richmond Downtown - The water build up in the room and - Hotels Near Me - Richmond, Virginia

This is my second stay here. Very nice hotel, clean & updated. The staff is friendly & helpful. The restaurant was delicious. They also offered free shuttle to the concert we went to. The shuttle driver, Gary, was very polite & personable. We had a light bulb flickering in the bathroom & maintenance was there within a few minutes to fix it. I highly recommend this hotel. read more

I stayed at this hotel for a weekend stay in Richmond. The hotel is located in downtown but in somewhat of the outskirts of downtown so there isn't much nearby. You will have to walk a couple blocks to get to a restaurant or to do any shopping. I arrived on a Friday and stayed until Sunday. You have the choice of valet or self-parking in the parking garage. Parking in the parking garage costs $15 per day. When I got to the lobby, I was greeted by friendly staff at the desk. Check in was pretty easy. My room was located on the 8th floor. The room was clean and nice although it is starting to show some signs of age. One thing that kind of gives me the creeps is seeing other people's hair around a hotel room and I did see a little of that on the bathroom floor. Other than that, the room was nice and comfortable. When housekeeping came around on Saturday, we asked if she could come back later because we weren't ready yet. Before leaving the room, I called the front desk to let them know we were leaving the room and wanted the room cleaned. We left for a few hours, came back, and the room was not done. I caught one of the housekeepers in the hallway and she said that she wasn't assigned to my room and would have to notify her supervisor. I eventually got a call from the housekeeping manager who told me that the housekeeper assigned to our room put down that we didn't want service and I explained to her that we asked her to come back and she didn't. They ended up sending someone to clean our room shortly after that. Some other things to note is that this hotel has a pool and restaurant, neither of which I got to utilize. Overall, I would stay at this hotel again. read more

Delta Hotels Richmond Downtown - King Bed room - Hotels Near Me - Richmond, Virginia

Tashena and Fahad were amazing front desk agents!!! As a former worker in the hospitality industry the executed their tasks with great efficiency and congenitally!! I will stay here again and highly recommend this property for travelers!!! read more

I am soooo happy here. Just had a terrible experience elsewhere, cancelled my remaining nights and moved here. 180 from what I had experienced at the other local Marriott. Greeted warmly but someone in the checkin parking area, then greeted promptly by the front desk staff where FOUR people were working. YAAAASSSS. There were waters and these cool little electrolyte tablets at the desk and I was given my room quickly. Parking is around the corner so I parked easily and got to my room. It'll my room was right outside the elevator and next to a service room and I'm severely sound sensitive. Called down to see if they had any other room available to help me and they were more than happy to switch rooms and even said they would bring the key to me! I did go down and grab it and Al thought the selection was not from her, nor did she know about my sound issue, she apologize and warmly gave me the perfect room. Get into my room and I breathed a sigh of relief. Finally. I know I'm going to sleep well. I'm walking barefoot. There is a fridge AND a microwave, PLUS two waters waiting for me. The room FEEEEELS clean! I am also currently a platinum member and they have a pantry on the 16th floor with snacks, sodas, and juices available 24/7. Loooove this! Seriously. So elated to be here. Love love. read more

I've been living in the city for over three years now. Rarely do I need a hotel however I had family coming in town for a special event. Many options in the city but Delta Hotel falls in the Marriott chain so I thought it would be a solid one. It's quite rundown to be honest. The rooms are really outdated. As a member with status at checkin I asked about possible upgrades and was told "there's none". Which is fine really not expected. Would have been nice though. Beds are super tiny. WiFi ok. Ample parking in the area on the street for free on weekends. No need to really worry about safety here it's in the quieter part of town. read more

Great open space and modern amenities and decor. Front end receptionist were helpful, friendly as they should. Housekeeping during our first day stay was efficient in tidying up the room. The 2nd day was horrible. Bathroom wasn't cleaned and amenities were not replenished. Had to call Front desk and housekeeping 3x before issue was resolved. Not good. Complimentary shuttle was a great way to get around within 2 miles from the Delta. Our experience was the shuttle was available but no drivers were. Short staffed? Maybe. Disappointing. Great location in downtown. Breakfast buffet is $16 basic eggs, bacon, sausage. coffee or tea. Did I mention about the noise? If you are a light sleeper then you are in deep sh*t. read more

Delta Hotels Richmond Downtown - Hotels Near Me - Richmond, Virginia

Now that this hotel is updated, we went back for a wedding as this was their hotel block. We had a MUCH better experience with a comfortable bed, room and easier check in process read more

It's okay! Not my go to for Richmond considering this location isn't that convenient. The food options in hotel and around are so limited. Probably the worse part of this hotel is no Valet Parking! You can pull aside and park temporarily to unload but you have to park all the way around the other side of the parking garage! ~ which makes it very inconvenient for me. The check in desk is also very slow. But rooms were clean and it's ok. But definitely going to go elsewhere when back in downtown Richmond. read more

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Solid 3 star hotel. Was expecting the room to be nicer since the lobby seemed nice. Clean room, but unfinished as displayed in the photo. Fridge just on the ground, and the wall paper was lifting up. Strange coffee bar setup, and the lids don't fit the cups so I just had to leave it there. I think the rate was overpriced for weekday. A few spots walking distance for dinner read more

Delta Hotels Richmond Downtown - Coffee bar - Hotels Near Me - Richmond, Virginia

The breakfast is NOT FREE!!!! Everything leads you to believe it's a regular, free hotel continental breakfast... It is not good breakfast either. $40 for 3 people for a hotel breakfast buffet.. Attached a pic of the only sign at the breakfast. No clues to lead you to know that a breakfast that looks like a continental breakfast is actually $12 a head... The servers were very kind though. Our room didn't seem like it was clean. There were weird dried liquids on the bathroom door (which opens inward to the toilet so you basically have to straddle the door to sit ) Funk around the countertop edges, corners of room, shower, etc. For the price of the room here that's a little nuts. Stars for the comfort of the bed, pillows, & comforter! Views were nice of the river! When initially booking, my room was booked incorrectly, so I ended up having to spend 2 total hours on the phone trying to simply get a king room corrected as a double room as initially requested. The staff member I spoke to was condescending and argumentative. As multiple others have posted, our AC was horrible. It is the beginning of March and we were sweating in our room at night. Tried the thermostat multiple times with no luck. The location was where we needed to be but I wouldn't select to stay here again. read more

Delta Hotels Richmond Downtown - The only sign at the breakfast. - Hotels Near Me - Richmond, Virginia

Delta Hotels by Marriott is the new name for the Crown Plaza on Canal Street in Richmond's Financial District. Renovations are not yet complete -- a fact which likely would have steered me straight to another hotel. But that's not the only reason for the low rating. So, let's start at the beginning. BACKGROUND: I booked this hotel for a 5-night stay with a family member earlier in the week via the Marriott's website. I'll be living down in RVA for at least a couple months to start and this is my settling-in period before I transfer into a more permanent accommodation. In the special requests section of my reservation, I made sure to write "high floor, away from elevator, quiet room" to ensure a restful stay. CHECK IN: As the check in was in progress, I requested confirmation that my notes were acknowledged and accommodated. The lady working front desk blankly stared back and told me I had no special requests. I explained I inputted them online, and she said I must have booked through a third party. I said no; I booked through the hotel itself. I repeated my requests. A little bit of time then went by while I assumed she was trying to find a room that did fit my needs, but then she asked if I had found the note in my email in a not-very-nice tone. Like, what? You're accusing me of being a liar? That's not a good first impression. ROOM ONE: We were placed on the eighth floor (of 16) facing the river and highway 195. I immediately noticed the road noise and an incessant tapping next door. Also, the cleanliness was worrisome -- there was even trash in the coffee area. We called down and requested a quieter room. After more searching, we were placed on the city side, 10th floor. ROOM TWO: We walked in and noticed the room was filthy right off the bat. I'm talking trash and a half-consumed Pepsi in the fridge. A thick coating of dust all around the room. Spots on the pillowcases. Sticky floors. Sticky microwave. It was generally just gross. Now keep in mind, I'm gonna be staying down here a while -- I have loads of stuff with me. Moving from room to room already was a hassle, so we whipped out my Lysol wipes and gave the place a miniature cleaning. But the floors were still bothering us and the wipes didn't work that well on them. At that point, we called down again and asked to speak with a manager. We explained the situation and he was extremely apologetic and insisted on moving us again. There was a room available two over and he said he'd get housekeeping to do a deep cleaning there. He then popped up with a $50 voucher to use in the hotel restaurant for dinner while the room was cleaned. DINNER: Actually delicious. I'm pretty anti-hotel restaurants, but our server was awesome and the food was really good. I'd definitely recommend Quench for dinner. I'll write a separate, more lengthy review on that specific business listing. ROOM THREE: About three hours had elapsed at this point. We were exhausted. After dinner, we stopped by the front desk and the manager walked upstairs with us to the new room. We inspected it -- it looked clean for sure -- and he had left a cheese and fruit plate as an apology. That was really sweet. He then helped us move our bags over, which was appreciated and above the call of duty. I believe his name was Aristot and he deserves a raise. FIVE AM: I had some trouble falling asleep. You know when you're so exhausted that you can't sleep? It was like that. Eventually, I passed out. And then was awoken at 5 a.m. to construction outside. There is a Dominion Power construction site across the street, but I assumed they'd start a bit later than 5 a.m. But, nope, they were setting up for the work day (and reversing loud vehicles with beeping sounds) before the sun rose! SEVEN AM: A scraping noise began overhead. Like, a really loud scraping sound. As if someone was pulling up the rug or removing wallpaper. It also sounded like sawing at one point. I then realized the room above us was still under construction. And they seriously thought 7 a.m. was an acceptable time to begin work. Blink and stare. A FEW MINUTES LATER: I decided it was time to cut our losses. I called the front desk, spoke with Janet, who was extremely apologetic and so very sweet, and confirmed an early departure. She said we could have breakfast on the hotel, but I was too tired. It was an appreciated gesture though! GETTING READY TO LEAVE: The shower was cold. Like frigid. Yikes. CHECK OUT: A really pleasant experience. We met Janet and she was just as nice in person. We received a discount on our 1-night stay in addition to the dinner voucher, and we weren't charged for the parking garage, which is usually $15/night. I feel like if Janet had been the one to check us in, we might have actually been placed in a tolerable room from the get go. OVERALL: Pass for now. Perhaps it'll be better once construction chills out in the area and in the hotel. Whenever that may be. read more

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This property seems to be losing their quality by the week.  Dirty Bathroom floors, dirty doors and walls. my rooms stinks and they put in an overwhelming amount of air freshener to mask it, that its hard to breathe. The bed sheet isn't clean and the bed wasn't made properly.  The bathtub faucet handle is loose and wobbly (after informing the front desk to have it fixed). The front desk staff is very nice, but the phone person I talked to seemed to be talking down to me, rather than being hospitable. Wouldn't recommend staying here if you can avoid it.  I'm switching rooms now and then finding a new place to stay. read more

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The Delta Hotel on Canal Street in Downtown Richmond is staffed by over-performing employees throughout. General Manager Scott Jones and Assistant Front Office Manager Shonte Fountain are true professionals in every respect. The lobby, elevators, hallways, restaurant and room were immaculate. The warmth and special feeling that my wife and I were provided made our stay during the Inaugural Weekend truly memorable. Garry Garner who drives the Delta Shuttle is also a kind hearted and friendly soul who was extraordinarily helpful during our stay. Thank you Garry! I would strongly recommend this Hotel. read more

This Delta Hotel in downtown Richmond is a recently renovated hotel from a different brand and now part of the Marriott family of HOTELS I have personally stayed here several times and find the staff at the front Dess to be extremely welcoming and have recognized me and my subsequent visits The rooms have all been updated and have a very comfortable atmosphere as well as bedding and linens The parking can be a little bit tricky and I would recommend backing in to make getting out easier as this is a high-volume parking garage attached to the hotel read more

Delta Hotels Richmond Downtown - Hotels Near Me - Richmond, Virginia

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My Mom and I came into town to attend a play at the Altria Theater and decided to stay overnight. I selected this hotel based on it being a Marriott property and it's proximity to the Theater. I got so much more than I expected. The hotel met our very basic needs: easy check-in, free, covered parking, and clean rooms and facility. All the extras (superb customer service) is what pushes my review to 5-stars. Because of heavy rains when en route, we arrived a little later than expected. We wanted to grab a bite to eat before going to the theater, but the hotel restaurant didn't open until 5. (This is around noon.) The hotel shuttle driver made suggestions for a quick sandwich, had us order online, and then went to pick it up! After we'd wolfed down our sandwich, he then took us to the theater (I'd expected to catch Uber/Lyft). I gave an estimated time for the play ending; the driver was there within minutes and then took us to the restaurant where I'd made reservations. The driver gave us his personal cell to call when we were ready to be picked up. (Shout out to both Mr. Barry and Mr. O.) From the moment we arrived, every employee at the hotel was not only very professional and kind, they often went over and above to accommodate our needs. Even when it started to rain as we waited to go to the theater, we were given umbrellas to take with us. All of the hospitality experienced throughout our stay was so very appreciated. Not only would I recommend this hotel, I most certainly would stay here again. read more

I had my New Team Member Orientation for VCU Health here at Delta Hotels, so I can't say anything about the rooms itself or the check-in/check-out process. The bathrooms on the meeting floor are always clean and air freshened often. The Kanawha Ballroom portrays a friendly environment, and the servers are very professional. There is a convenient parking deck located right next door to the building. The stairway to the parking deck i s a little confusing though. I got a chance to visit the lobby of the hotel, which was beautifully decorated. I love the large windows that allow natural sunlight to enter. This is my first time visiting a Marriott hoteI, and I would consider staying in. read more

Our stay was very disappointing. The hotel beds were so uncomfortable, they hurt our backs, and we weren't getting enough sleep. We considered checking out early and trying to find another hotel -- maybe one of the ones that advertises upgraded bedding such as the Heavenly Bed or the Sleep Number Bed -- but ultimately we decided to just come home early because we were in pain and so tired. We forfeited a lot of money on the remaining cost of our hotel stay and the prepaid Richmond activities (comedy show, concert, historic interpretation, and tours) we wouldn't be able to attend. This hotel's choice to use poor-quality beds or older, run-down beds literally ruined our whole vacation. read more

Great hotel. Garry is fantastic with customer service. He will do anything in his power to make you stay in Richmond fantastic.

We visited Richmond VA for a long weekend (Halloween) and stayed in this hotel for 3 nights. It was perfect since we brought our dog and it is right next to Kawanha Plaza. Great place to walk the dog in the city. We were so glad there was a fridge and microwave too. Location was great! Very close to most of the sights of Richmond! We truly enjoyed our stay and we're glad we chose this hotel among others! read more

This property is clean and decor is modern (not outdated). The staff was friendly from the security and front desk to each person we encountered on the housekeeping staff. The shower head has 2 options. One is the rainfall type and the other can be handheld. Great for someone with mobility issues. No tub. Cheap toilet paper. The bed was comfortable. The couch cushions are worn but otherwise nice room. The fridge, microwave and a safe are in a closet area. We were in room 1510. Nice sized room with 2 window views. The pool and jacuzzi were closed for maintenance or repairs. We weren't notified of this before our stay. The freeway was right outside the hotel but the noise wasn't noticeable from the room. There was a concert of some sort one day that was loud and obnoxious with booming sounds that could be heard from the room but that was obviously beyond the hotel's control. We didn't have a car. Plenty of places to see just walking. I would stay here again. read more

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I stayed here for 2 nights while in the downtown Richmond area for work. The hotel was pretty easy to find, although pulling up was a bit of a squeeze because it was downtown, there was a lot of construction around at the time, and there tends to be other cars pulled up in front waiting for valet parking. However, I was helped by a hotel employee pretty promptly, and he also brought my bags up to my room. I would only recommend valet parking if you have cash already to tip the employee. There is an ATM in the lobby, but it charged me a small fee and I think the lowest amount you could take out was a $20 bill. Thankfully, the front desk had plenty of small bills to exchange them and the front desk employee seemed perfectly happy to give me 20 ones. The room was spacious, clean, and well-maintained, and everything seemed fairly new and sleek. I was on the 15th floor and had a view of the downtown buildings. The hallway windows (and I'm sure the rooms on the other side) had a view of the river. The desk in the room was very handy when I needed to get work done, and the wifi worked reliably. I found the bed to be very comfortable. The television had internet TV access, including Hulu, which was quite different from most of the other Marriotts I'd stayed at this summer, which seemed to have everything except Hulu. I enjoyed the glass shower and the fact that there was a detachable shower nozzle as well as the one fixed overhead. I ordered dinner both nights I stayed since I was super busy with work, and had no issues with delivery either night. However, it looked like the hotel was in a pretty attractive area, with a lot of businesses and food options within walking distance, so I was a bit sad I didn't get to go out and explore more. Overall, I had a nice stay, and the employees I interacted with were very friendly and enthusiastic. The property was clean and spacious, and I had a very comfortable stay during a very busy time at work. Would recommend if you need someplace to stay in the downtown area. read more

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What: Marriott property. A bit old but they made renovation efforts and it was clean. We enjoyed the indoor pool and hot tub. Comfortable bed. Pantry for elite status on the 16th floor offered sodas, water, tea, milk and light snacks (chips, Oreos, granola bars. read more

Hope to stay here in June 2023. Love the location; staff were vertical accommodating durin my last stay.

Stayed overnight on Oct. 10th. We chose this hotel over our normal "chain" because of other recent reviews on a different site. Hotel staff was super friendly and attentive. Sanitation and safety procedures were great. Masks were required unless in our room and there was sanitizer offered at each floor for before and after elevator use. Social distancing in elevators (max 2 people). Rooms were super clean. read more

I stayed at this location a few times and the rooms are clean and beautiful. The bathrooms are well-kept, stocked with lots of towels and that's a factor for me. The hallways smell nice, the elevators are smooth. The front desk staff can be a little off in the attitude department but they do their best to make our stay comfortable. read more

Delta Hotels Richmond Downtown - Hotels Near Me - Richmond, Virginia

Didn't get passed the front desk. Was planning to check in for a night, but the desk clerk was arrogant, aloof, and rude so I opted to go elsewhere, and glad I did . read more

It's been a few years since I updated my review and with a recent stay I have some new impressions and observations. The economy in Richmond is improving. This place is much busier than usual and with the new construction in downtown, I expect it will get busier. Gone is the musty old carpet smell in the lobby. This is a great value for the location. I especially like the adjacent parking garage which is connected to the hotel. They offer a discount for self-parking, $5.00 off the normal $15.00 charge. You can put it on your room bill and when you check out, simply swipe your room key as you exit the garage and boom; your done! The hotel restaurant still leaves much to be desired. I stayed in and decided to eat at the hotel. I had the Rock Fish, it was just not good and at $26 way over priced. read more

Delta Hotels Richmond Downtown - 12/14/16 - Hotels Near Me - Richmond, Virginia

Zero stars. Came for a wedding. Asked for clean towels at 10 am in person at front desk, and by phone 4 other times. Now after 3 pm. No towels. Asked to have our rooms cleaned 5 times since 10 am. No service. Have no basic things like towels to get ready for a wedding that starts in less than 2 hours. Spoke to manager, Michael, who said housekeeping is busy. Paid $200 a night and cannot get a clean towel to take a shower. The room is old and worn. The place is not highly rated and I can see why. Hilton down the street looks better. read more

I love it here. I come about once a month for business and the staff is impeccable. I often get upgraded rooms, which are always kept very clean and smell good. It's a good hotel to prioritize if you're downtown read more

The hotel was nice and quick to spot since it was massive and tall. I was very impressed with the layout and how easy it was to find parking in the garage. There were signs everywhere about how to get to the lobby and just about everywhere else. Didn't take much advantage of the amenities since we were only there for a night, just passing by, but they all looked nice and modern. We checked in at around 2pm and was checked in by an older lady named Annie. So, mind you, we were waiting by the front desk waiting to be acknowledged by one of the three front desk agents that were up front...none of them acknowledged us and when we were FINALLY acknowledged...Annie said something in the lines of "why are you just standing there...come to the front" like it was our fault? We were being polite by not wanting to be rude since they were dealing with another guest issue not authorizing. The front office agents rude demeanor just turned us off and it was not welcoming at all. After that, we just wanted to get in our room. We were, on the Marriott Bonvoy app, promised by somebody a 15th floor but when Annie checked us in we were on the 14th floor but it wasn't a big deal so we just brushed it off. After we checked in, my mobile key wasn't on my app...which i thought was extremely weird because I've traveled a lot and the mobile keys never gave me any issue. Again, we brushed it off. We ordered some food to the room and there were no issues- Yelp delivery was super quick and came to our room door. So we were getting ready to sleep at around 8pm, butt naked and all when a couple opens our door and says that the room we were at was their room. Mind you, I was naked and I was put in a completely embarrassing situation. My partner goes down to the lobby and front desk said we were checked into the wrong reservation with the wrong room....so we needed to move? LOL. We had to move rooms? After 6 hours of being in the room- what difference would it make if we moved rooms? Were they suddenly going to put the other couple in the room we've been at? So we moved to the 15th floor where were SUPPOSE to be...same room layout and everything. This was all making sense...not being on the 15th floor like we were promised nor my mobile key not working. I get a call from someone named Jeanie apologizing for the inconveniences- she waved our parking fee, gave us coupons from breakfast and dinner, which was certainly appreciated. She was trying very hard to redeem the situation but she ALSO did not understand why we had to move rooms or why Annie checked us into another guests reservation. All they needed to do was put the other couple in another room and let us keep ours- so now they had an unoccupied vacant dirty room for no reason. She was also upset about how the situation was handled. I guess the guy who moved us really wanted to go to his break and didn't want us to interrupt his break so he did what was quicker for him. Overall, we were not checked in properly, causing a very uncomfortable situation where someone walks in on you, and having to switch rooms for no apparent reason at all. The property itself was nice but front office staff needs some more proper Marriott Brand Standard training. read more

Delta Hotels Richmond Downtown - View from the 14th Floor - Hotels Near Me - Richmond, Virginia

This is what I call a Jekyll and Hyde hotel. The day shift is Dr. Jekyll: friendly, helpful, warm. The night shift is Mr. Hyde: condescending, rude, and lackadaisical. I am an early riser and I had places to be first thing in the morning. I got up at 4:30 AM to discover the shower didn't work. When I complained that switching rooms was going to make me late, the desk clerk smirked and said, "at 4:30? Riiiiight." Bear in mind, this was only after I found the desk unattended and got the security guards, who were busy watching TV, to wake up the night clerk. There is theoretically coffee and tea but the urns are filled early in the morning and left to go cold and allowed to accumulate mold and bacteria for 24 hours. In the morning, they are put back out far too quickly for me to believe they received a proper cleaning. That said, the facility is nice enough, assuming your shower works and you don't mind mold in your coffee. Parking is listed as free on several websites but it is $22 per night. I forgot to add: anyone can enter the hotel before 9pm through the parking garage, without passing the desk. Add to that, the guards watching TV and the night clerk asleep in the back room, and this place gets very low marks for security. read more

Delta hotels regulates all rooms temperature. Don't let the thermostat on the wall fool you. It does nothing. I have stayed at both the Norfolk and Richmond establishments. Their solution is to close the drapes. It is January and my room, which I have been in for 4 hours, registers and feels like 73 degrees. Upon entering I put thermostat to 68. If you are looking for a beautiful lobby, over priced mediocre rooms/bedding and a hot room stay here. read more

Delta Hotels Richmond Downtown - Delta regulates room temps. If you want a hot room to stay in then stay here. - Hotels Near Me - Richmond, Virginia

Absolutely. Horrible! Do not come to this establishment. Not only will they charge and run your card for all these amounts they won't tell you they are swiping for the amount until after the card Is charged. I do not appreciate the manager Preston who was extremely rude and also did not make any of us aware of the extra fees that was applied. I will take matters to corporate and hope they get this establishment togetherrrrrr! read more