$100.00 non refundable dog deposit When the most recent last 6 hotels in 10 days ... Woodspring, Comfort Inn, Red Roof, Quality INN, across the U.S. were $15-25 deposit. This is outrageous since we provide dog bed and pick up all of the dog around the property. We went down the street to a Fabulous 5 star in Downtown Marshall and ZERO pet deposit 5 Stars all the way! They provided dog treats, a pecan pan roll and K cup Starbucks with unlimited bottled water!! Stay away from Holiday Inn Express if you can...others more accommodating.... read more

Stayed there for two days because of NIRCA. In general a nice experience, especially compared to the surrounding areas where I could hardly find any food or shops. The room was spacious and clean. The breakfast was free and had most standard items. The omelette was really a hit! There were also a gym and a swimming pool inside, even though I feel like the treadmill was not placed properly. At such area and at such price, this hotel really did a good job in satisfying the customers. read more

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Remove the $100.00 non refundable pet deposit. We travel all over the U.S. the most is $25.00 good thing we got a cancel reservation and moved to a great hotel with ZERO deposit. Nearby. read more

Checked in today, walked in and found what I guess i hope is dried snot on the chair/couch...the alternative to the snot is not good...usually this is a decent enough spot, but not great today read more

Holiday Inn Express Marshall - Checked in there earlier today and found this on the little chair in the room...best case scenario it is snot...not great - Hotels Near Me - Marshall, Michigan

Unfriendly experience at check-in. 2nd floor room even though we'd requested top/3rd. Guests above must have been practicing for pogo stick Olympics. Workrooms open and messy. Sticky unpleasant bath products. read more

Beds are very uncomfortable and itch. Showers are low and front counter help is not helpful and always on personal phone calls waited 1/2 hr before leaving without receipt read more

Room 215 is the size of a baby's nursery. Unfortunately, I was too exhausted to complain. At least it was clean...

Nice place. Clean. The breakfast is a nice spread with plenty of options... if you leave hungry, it's your fault. Becca and Candice were very helpful and always had a smile, which of appreciated. I'd stay here again if I'm in the area read more

I hate to write a bad review. The staff there are very nice. However management is doing construction, and the contractors have no supervision. They leave construction waste all over the common area. Have no regard that it is a working lobby. The worst construction crew I ever seen. Management needs to take a leadership role and straighten them out. read more

Finally! A respectable hotel brand that never fails to deliver!!! I checked in here for the night. Hotel room is covered by a college where i have been invited to perform this evening. I exhaled as i walked into the Lobby. There was a warmth and comfort that i haven't felt in the last few days on the road, where i have been staying at luck-of-the-draw hotels no-thanks to Hotwire. Holiday Inn Express is consistent good service, quality rooms, with great amenities. Ironing board and iron in the room as well as hair dryer and all necessities you'd want at home. Beds are comfortable, towels are plenty, pillows are fluffy. There is a gym, a business center, a breakfast room, a pool. Cable tv on a large flat screen television, and relatively fast wifi service. Close proximity to some restaurants such as Denny's, Subway and KFC, a CITGO gas station and not even 0.5 miles from the 94 Freeway which makes it convenient if you are traveling through. I am not paying for the room, the school is, but i did have to sign in at the front desk and saw the rate is $86 per night. This doesn't seem too bad to me for the quality and consistency of the services received. read more

Fabulous stay here! The rooms are not posh but are clean, relatively spacious, with all necessities provided. The gym and indoor pool are clean and nice. Breakfast provided with a nice variety of options available. The desk staff were so friendly, I almost wanted to move in! Besides the free breakfast, throughout the day they were continuously offering free snacks at the food bar (fruit, pizza, home made cookies) which is conveniently located across from the desk as guests enter the front door. The hotel is located in a somewhat rural area, just off the expressway. Just a few miles to a very charming little town where there is a nice bike path and quaint stores/shops. Very down home feeling here. read more

While the hotel looks great, it is poorly ran. It took nearly 30 mins for my husband to get checked in at 7:30 at night. We were charged $50 for our dog. Thank god we had our dog, because he did what the staff didn't... And that is protect our privacy. At 10:30 at night a man claiming to have been given the very same room by the same front desk lady, entered our room while we lay sleeping. Seems funny... Sure until your think about the fact my dog could have felt the need to protect us by biting the man who entered our sleeping space as we lay naked. Or until you think about how embarrassed you'd be as a woman to go down to breakfast the next morning, only to run into the stranger who saw you naked the night before. So if you don't mind strangers seeing you naked for free... Stay here. Otherswise go next door to the Hampton inn read more

The place is fine. Nothing special. You get what you pay for, which in my case, wasn't a whole shed load. Which is good. The rooms are what you expect and somewhat in need of an update, but they are clean. The AC unit works very well, which is key. And the bathroom soaps and shampoos actually smell, well, decent. Problem for me was the hotel was under renovation and my room, on the first floor on the west end facing the parking lot, was apparently by the one entrance the workers used to enter and exit the building -- and they were far from quiet. Also, as I stayed here two nights, on my first night, someone decided to play furniture moving olympics at about 1 AM, then again at 4:30, and appeared to be conducting some sort of martial marching program wearing hobnailed boots. This did not make for a restful night's sleep. Upon complaining to management the following afternoon, she said she'd report this to the night manager and, lo and behold, said noises stopped. Breakfast was fine although I could do with more fresh fruit offerings. Upon check in I was given a voucher for a free dessert or appetizer at Schuler's, a nice local restaurant. Staff were exceptionally helpful and friendly. I'll stay here again but hopefully the renovations will be completed. read more

Everything was good except the thickness of the walls. I heard the person in the next room snoring all night long. Then come morning, the doors opening and closing through the whole hallway. Not a good night sleep. read more

Pretty disappointing compared to other Holiday Inn Expresses. I feel that it was over priced for the condition that it is in. They will be renovating soon so hopefully that will change it around. Unfortunately, there is only this one and Hampton Inn next door to choose from. Continental breakfast was good though. read more

Stayed here for the 4ELF party. At DarkHorse they had campfires and apparently our clothes were smokey because they charged 265$ smoking fee. They can charge this with really no recourse unless you use a credit card. Looking at some of the reviews I see this is quite the racket overcharging and charging fees. ALWAYS USE YOUR CREDIT CARD! read more

As a Priority Club Rewards/IHG member, I have had it with Holiday Inn Express! Their rooms are getting smaller and no fridges. But the main rub is their pricing. In Marshall, MI. there is a Holiday Inn Express and a Hampton Inn in the same parking lot. Same age, comparable Hotels. As a member and as a Military Member. I went on line and Holiday Inn Express had a HIGHER Government RATE than their Best Price and that prices was $119.00 plus taxes, Military was $129.00, Are you kidding me? And this is not the only Holiday Inn Express in the US that does this! HAmpton Inn, right across the Parking lot, Comparable Room, $89.00 Plus taxes. AND A FRIDGE!!!!!!!!!!! Hampton Inn filled up that night, Holiday Inn Express didn't! read more

This was a first stop on a road trip of sorts to Chicago. Check in was seamless and they even had a "spin the wheel" game for IHG members, which was a nice touch. I won some peanut butter cups, so I cannot complain. The first room had.... some sort of fluid on the bed skirt, and since housekeeping had already left for the day, they just moved us into a new room that was much cleaner. Zero hassle there, so that was very nice. The bed was comfy, the tv had Travel Channel, and the room included a fridge and microwave. The neighbors were a bit noisy, and we could hear them through the walls fairly easily. Not the hotels fault. The breakfast had tasty orange juice, pancakes from a magic pancake machine, eggs, omelette things, coffee and pretty much anything else you could want. We filled up easily. The space was kept clean by the kitchen staff as well. All in all, I'd stay here again, especially if they keep the wheel. read more

The service here was some of the worst I have ever seen. A couple of my friends and I stayed here for a week and we enjoy hanging out in the lobby so if we get a little loud we don't disturb other guests. It only took 5 minutes until one of the receptionist, Malory, was scolding us for laughing and insisted that we will be sent to our rooms if we laugh again. watched her get off the phone with a customer that she was extremely rude to and roll her eyes and shake her head as though the customer is always wrong. read more

The staff here is very accommodating. I recommend the kid suite to anyone with more then one child. Very cool room.

Everyone was very friendly and the popcorn was a nice touch. Had the pool all to ourselves. Room was very nice and accommodating.

Stayed over the past weekend. It took 30 minutes to check in although there was no line. They stated the internet was down and this was the cause. When I finally reached a manager on Thursday she states there were no complaints about the Internet being down - umm ok, so why was I waiting so long to check in? There was also no available parking on Friday night - I had to park in another lot. There were several disgruntled guests at check in asking to check out due to the noise. When I headed upstairs to the 2nd floor there were over 10 adults in the hallway having some type of party. They appeared to be there for a baseball event - so while it was difficult to fall asleep due to the adults at night - I was woken early by screaming kids running down the hall. The police were even called due to the behavior. I asked to speak with a manager both Sat and Sun, even leaving my cell number. The check in papers state to notify management prior to leaving to resolve complaints. That was impossible. On Sunday, staff stated they couldn't even get in touch with the manager on call and said they had the same problem I did. Shows the kind of professionalism to expect from this place. I called Monday and was told both managers were in a meeting and someone would call me the next day. Again I had to call and couldn't get a manager until Thursday. The only type of apology given was that upon booking they informed that there would be a large group staying. So I guess it's my fault for the lack of Internet, parking, noise, and availability of management. I will be contacting the BBB. Stay at the Hampton Inn next door. The manager I spoke with, Brittany Ramirez, was completely illogical, and clearly flailing in her role. This place is in serious need of a management overhaul. read more

The hotel is very well suited for family and business travelers. The staff is accommodating and helpful. The rooms aren't overly plush, but are large enough to spread out and relax without feeling cramped. The staff will help you find a place to eat and provides great directions. I'd stay again. Don't miss the cookies read more

I reserved a King Room months before my arrival and got a confirmation number. When I arrived on May 28, I was given a Queen Room and was told that the hotel was "full" and no King Rooms were available. I checked the website and learned that they still had several King Rooms available. The person at the front desk LIED to me. The next morning, when I talked to the Front Desk Administrator (Britney) and the General Manager (Adam), they confirmed that they still had King Rooms available... and fully admitted that I was told wrong information (remember... I was told that the hotel was full and there were no King Rooms available). However, they made no offer of concession or anything. They told me that if I wanted to switch to a King room (which I had reserved), I would have to "check out" of the hotel and then check back in under the now-prevailing rate (which was about $50/night higher than what I had confirmed)! Unbelievable!!! King rooms sat EMPTY during my entire stay. This was handled SO POORLY. I am posting this to every travel site I can find... and because they never offered any discount or other way to "make it right", I am contacting my credit card company and disputing a portion of the charge. read more