This hotel is nice and modern. Our room was a bit tight for 4 adults. Breakfast is good. Front desk staff are on the snooty side. Not sure if that's how people from Quebec are really like. House keeping clean our room mid-afternoon and is an inconvenience. Trash bins in the dining room can use some Clorox wiping. Its location is convenient. It's very close to the Aquarium and a few minutes away from Old Quebec and the Mall. Staff can speak English. Additional comment: AC unit and thermostat are confusing. read more

We checked into a clean modern hotel room that my boyfriend and I booked last minute. The woman at the checkin was very helpful and before you know if we were relaxing in bed for a mid-day nap. The pillows are supper comfortable; the bed is not the most comfortable though. The room is big; neat. I loved that there is a keurig coffe, and tea maker those are easy to use. There was a fridge, but no microwave. The bathroom is spacious, and there are lots of towels. They also have bath and body works toiletries. Not a bad brand. It's a little more out of town then I had hoped. And the "shuttles" every day they advertise is just one shuttle in the morning, and one that comes back. So just one shuttle. We wound up driving to old Quebec that night for dinner which was no big deal at least the hotel parking was free. We just would have preferred to have had the shuttle because we'd done so much driving already. The next morning we made use of the giant hot tub. It was lovely. Then we got the included breakfast. It was good with the exception of the scrambled eggs (the only way to describe the texture is ew.) There was a lot of other foods to choose from. Scrambled eggs aside we had a great stay. It was super nice that checkout wasn't till noon. I would certainly recommend staying here as I had a great experience. read more

The "Express" in the name of this chain is so reminiscent of McDonalds or other speedy but pathetic excuses for "nutrition" that we were wary of this choice. However, my partner and I were pleasantly surprised by the quality of the room that it eclipsed the abysmal breakfast experience (more on this later). Staff were friendly and bilingual (though the clerk didn't let me struggle through a conversation in French, rather quickly switched to English). Hallways were filled with the scent of green apples and plastic - certainly nicer than the oppressive urine odour that can result from one over-hydrated drunk. The rooms were spacious and clean, and as one reviewer noted, wood floors are a huge plus here. Who wants to stand in a carpet of foot bacteria from the unwashed masses? If you're into that, don't come here. Beds were comfortable and the bathroom was impressively immaculate. Small points lost for inconvenient light switches, cheap shower products, and a frigid room (what guest wants their room chilled to 18 degrees? I like to maintain some warmth in my extremities and be environmentally friendly - which, as we shall see, this hotel is not). Where this hotel failed was in its utter failure to provide the delicious breakfast so promisingly advertised. The smiling little girl on the poster advertising hot, fresh pancakes and other delectables was really smiling in sinister mockery of what was to be our cruelly disappointing experience. As we weary travellers traipsed downstairs, we sniffed hopefully, like little rats, in anticipation of the mouthwatering aroma of pancakes and syrup, bacon and eggs. Imagine our sad faces when were greeted by a small buffet crowded with the unwashed masses that soil the carpets of those other hotels. In a plastic cabinet, we found tater tots, bacon, sausage, and eggs. Tater tots are impossible to screw up, given that they are essentially the carbohydrate equivalent of plastic. The bacon was plastic. Perhaps NASA technology space bacon? Yet not in an exciting or tasty way. The sausage tasted frankly like the chicken necks and pig hoofs it was probably made from, not to mention the suggestive texture. The homogenous yellow fluff served as eggs was the most edible of the hot food, though the nutritional value was questionable at best. Were these real eggs? Or reconstituted from powder? We probably don't want to know. We were further taunted by a broken pancake machine, child size juice glasses, and disposable dishes. I shudder to think of our carbon footprint. Have you no shame, Holiday Inn Express? More like express global warming. This embarrassing display of a hot breakfast was complemented by a single four slice toaster for which you waited in line as fussy women examined the sides of their toast for perfect browning (You know who you are, toast lady). Notably, the bread selection had no tongs and we were forced to grope unhygienically (anyone interested in contracting pinworms?) for our desired carbolicious side. To top it off, tips were tackily requested by "waitstaff" who did nothing but refill bowls of dense, rock-like miniature croissants and collect a massive quantity of unnecessary refuse. Are they trying to save up tips for a dishwasher and dishes? The surly and environmentally-damning glare of the staff suggested otherwise. Do they even recycle, you ask? No. I could practically hear the girl from the pancake poster laughing maniacally at our disappointment while Mother Earth simultaneously wept tears made of plastic and paper plates. We also did not receive our complimentary newspaper, though, as one inebriated patron noted the previous night, there were trees growing out of the walls in a festive and apparently "modern" attempt at interior design. 3.5 stars given for this tarnished hotel's cleanliness, comfort, adequate and free parking. What would have been 4.5 stars was diminished sadly by this revolting attempt at breakfast. If you are going to serve crap, don't advertise it as delicious. Better yet, don't serve it at all. Let your customers eat something nice for breakfast at our own expense and perhaps offer complimentary bottled water, a decreased rate, or more little trees growing out of the walls.. read more

Clean, bright hotel. A little far from old Quebec, but definitely drivable. They have a free shuttle that runs into the city.

Great value for the price! HI express have definitely stepped up their game. As much as I wanted to stay at a super luxury hotel, this quick trip required a quick and clean stay. This little gem of a place delivered on cleanliness, service and pretty spacious. Great place for a business crash. GREAT location. No complaints here! AND the coffee, believe it or not, is better than consumable. Coffee, great staff, clean, comfortable. read more

In Quebec doing sone shopping . Red head gal at front desk was the sweetest! Friendly and attentive . Our room was clean spacious and updated. Hotel was quiet and even though there were others guests , the walls are thick enough so you do not hear them. Comfy bed for sleeping. I actually would have given this Holiday Inn 5 stars but there are no true black out curtains. Light seeped in and woke me like 4 hours before I wanted to get up. I hate that. read more

Stayed here for 2 nights, the first night I enjoyed the hot tub. Second night, went to go enjoy it again and it was closed! This was at 8:30pm when it should be open until 10pm. Asked the front desk why it was closed and they said just because and wouldn't open it. The rooms weren't the best, got a nicer hotel for about the same price just down the road. read more

I've stayed here twice over the last few weeks and I must declare both my stays on par with expectation and comfort for a higher quality HiEx. This is the only Holiday Inn in QC. Firstly location is pretty great right next to the Pierre Laporte bridge and also at the end of Avenue des hotels. The hotel is more newly renovated and rooms are fresh and newer clean. Breakfast is your standard HiEx. It's a palatable 3/5. You could close your eyes and I imagine you are in Vancouver, Toronto or QC at a HiEx. The breakfast can be described as mass produced and slightly above par compared to Hospital food. Mostly business travellers in the AM and staying here. There is a mall nearby (beware Mon - Thursday it closes at 5:30 pm YIKES...early) and a bunch of restaurants on Laurier. I'd rate this place a comfortable 3.5/5. Reason I bump it up to 4 stars is the first time in all my travels I come across a beer vending machine in the lobby that has single serve wine also. Bravo to the genius who came up with this! Justin Trudeau would declare this so 2015 and I agree! read more

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Our stay was rather succulent for the most part, good amount of space in the bed, and some abstract paintings of bananas hanging on the walls. We tried the breakfast they serve but i have to concur that the pancake sausage tacos were sub par. read more

Good hotel, easy access, clean rooms and bathrooms. Renovated bathrooms and contemporary flair. Breakfast gets you going.

Looks and feel clean, modern and new. Big fan of the hardwood floor (ever wonder what's on the carpet in traditional rooms?) and the aesthetically very pleasing bathroom. Comfy bed. Very well camouflaged refrigerator in the bathroom, we only found it because of the constant humming noise it emitted. No problem, bathroom doors can be shut. Of greater concern was a very loud airconditioning unit. Luckily it was not very hot that night and we could turn it off, otherwise this probably would have been 3stars or worse...Breakfast in the morning is more functional than fancy, as you would expect from a HI Express. Very nice front desk staff. Would recommend if you're visiting Quebec City and have a car at your disposal. Stay here, park at the Hilton near downtown and save yourself a bunch of $ in the progress. read more

Very clean rooms, lobby and hallways that smell nice all the time. Good parking space and breakfast included.

Stayed here for three nights and four days last week and was very impressed the quality and cleanliness of the hotel. Although there was a bit of miscommunication relating to the booking online, it was all sorted out before arrived and I was charged the promised rate I was given. I have been staying at Holiday Inn Express hotels over the past year and must say that each time I'm more impressed with the hotel and complimentary breakfasts. Especially if you're a family with children, it saves you the hassle and stress of searching for breakfast in the morning. I was a bit disappointed with the fitness centre (more like a small room with a few cardio machines and some weights) and the outdoor pool (hoping for an indoor pool). Nonetheless, the hotel is situated in a great location with restaurants within a 4 km radius and the drive to downtown Quebec and old Quebec City was only about 20 minutes. I highly recommend this to anyone who wants a comfortable and clean hotel with a decent complimentary breakfast and nearby restaurants. read more

While I truly enjoyed my stay in Quebec, and the accommodations of the hotel were decent, I was HIGHLY concerned when I checked out of the Holiday Inn that the hotel did not apply my IHG points as asked in my reservations. Thereafter, they told me I would have to call IHG when I returned to the US to resolve the situation. Upon my return to the US, I called IHG, at which time I was told that there was no way to apply my points despite my lengthy stay in Quebec, and now I am being punished financially by bills accumulated during my hotel stay, as I intended to use my points all along. While this review is not necessarily directed at the hotel, as it is intended as a critique of IHG, the current situation has forced me to boycott IHG as an organization. I would recommend any existing users of IHG or any of their hotels to pay particularly close attention to the bait-and-switch antics of their online propaganda, as I WAS a regular client of IHG and I used one of their spam-like emails advertising - the USE OF MY POINTS- to make the reservations to stay at the hotel in the first place. IHG... NEVER AGAIN. read more