When searching for an Assisted Living environment for my Mom I had started looking 2 years before…read moreit was time. When I met Marykay Duran and toured Harbour Place in Gig Harbour my search was done and Mom had a wonderful home in an Assisted Living facility. What makes the difference at Harbor Place is the staff. They care. And they give quality care to the residents. Top Tier Assisted Living

My in-laws lived here for three years. The facility is beautiful. The staff were fantastic and…read moreaccommodated all their needs. I would strongly recommend this facility.

Great place, great residents, great staff. Continues to exceed my expectations. All retirement…read moreservices under one roof: independent living, assisted living, memory care, and skilled nursing. The people really make this place exceptional. Expensive, but very much worth it.

I go to Heron's Key every Thursday for Lunch with my mom....the staff is so amazing to her (and…read moreme). I can say, that having my mother there makes my life so much easier. I have such peace with her being there, and she loves it. From the maintenance team, to the Soren's team, to the admin, they are all so friendly, happy, professional, and caring. That said, when they really shined, was when my father passed. They weren't paid to care, they truly cared. They went out of their way to take care of my dad, my mom, and the rest of the family. Thank you all!

My grandmother lived here for several years before she passed away. Yes, this place is beautiful…read moreand well manicured. My grandmother the last time I saw her was very thirsty and hungry- the one staff member in the building she was in was busy with other residents. My grandmother has one sippy cup of water placed out of her reach, when she was unable to sit up and reach it. The only food she had available was a few bags of empty chocolate kisses. I was shocked. Why was my grandmother so incredibly thirsty that she was literally gulping down water? And hungry? For a place that costs over 11k per month, this is unacceptable. The individual employees are nice but sadly, overworked and understaffed. My grandmother was put on hospice a few days later for her "refusal to eat". She was also heavily medicated because attending to her was becoming difficult, at least according to that staff member I talked to. This is all unacceptable and my sweet grandmother deserved better.

My mother moved here last August with my dad who passed away after in early September. I was so…read morerelieved to find a facility that truly treated them as well as we family members tried to do. They helped with everything, much we didn't even know we needed. Since then mom has thrived under their care. KG's staff is always warm, friendly and listen well to little things we want or need, yet they are always professional.

If your looking for a place to call home, or a place for a dear relative or friend , look no…read morefurther. Sound Vista Village is Amazing. There will never be enough words to write for the gratitude my family has for this staff of incredible people. My grand mother was here for the better part of 4 years, and in that time each individual person from the front desk, kitchen , service staff, house keeping, hair dresser and nurses became her extended family. The Personal care was so unique to each person living there. The sound vista family learns everything about the resident and works every minuet to making their life as happy and for filled as possible. They have activities weekly, workouts, games, movie nights, you name it they do it. Wonderful day trips and so much more! This is Not the stigma of assisted living. This is a safe, clean, beautiful, comfortable, warm and caring home. **Most importantly is the staff. The people who work there are so kind, friendly and accommodating. **The nursing staff literally are ANGELS. How one place got such a talented, warm hearted, compassionate group of nurses is beyond belief. My grandmother was loved, cherished, RESPECTED, and cared for until the day she passed. The staff has always treated our family like one of their own and welcomed us with open arms. My grandma lived 4 extra beautiful years ( until 98 years old) because of this incredible staff of people. Thank you Sound Vista Village and everyone of you who were so important and special to my Grandma and our family's lives. We will be eternally grateful. Like my Grandma said, she'll be saving a place for You all in Heaven.

A typical day at work is answering phones, monitoring the door, filing, and assisting the ED and…read morebusiness office manager with various tasks. I've learned that not a lot of caregivers actually care, they are just there for a paycheck. Turnover is high, there's a lot of employees that just stop showing up. Management is high turnover too, and mine micromanaged employees to the point of them quitting. Favoritism is a problem here, The bad employees are not fired and the good ones quit. One perk is probably the only perk. That's a free meal with your shift, but the food is awful. It's the same thing every week, no variety. Icky icky place. Head for the hills!

I had the pleasure of working with Stacey for a placement of a man with alzheimers. I can't thank…read moreher enough for the work and communication with my company South Sound Advisors. She goes above and beyond!

Best care I could ever have expected for my Mom. She was in the Skilled Nursing section for a few…read moreweeks before she passed. Everyone was kind and the staff to resident ratio was superb.

My mother was at Franke Tobey Jones, first in an apartment, then assisted living and finally the…read morenursing home part of the facility. She enjoyed going for her daily walks participating in classes. She developed a deep friendship with one of the other residents. Staff were kind to her. The beginning of the tragic turmoil began during her transfer to the HCC. She was shocked. She was excluded from having any part in decision making for the HCC. When I took her to see her new room she sat down and cried, "Please don't let them put me here". I told the nurse, but they went forth with placing her in the HCC against her will. FTJ has a history of not disclosing that the nursing home (HCC) is far more restrictive and that the resident may not need this level of medical care. In the age bracket of my mother, residents are transferred to nursing homes, in order to access nursing home insurance. Through rapid transfer, isolation, immobility and restricting communication, my mother lost her level of functioning rapidly into the parameters of the insurance. The transfer to HCC, was over $10,000 per month. My mother was sent to live in a constricted small room along a dark hallway. When she looked out her windows she saw parked cars right in front of her room. After placement in the HCC, FTJ could then rent out the beautiful assisted living unit she had lived in with views of Mt. Rainier over the fountain. One of the administrators informed me that residents are often transferred before they need that level of care. A direct care provider told me how residents are placed with no contact with friends or family for two weeks. When I came to visit and support my mother two days after her move, I was told to leave immediately or they would call the 'authorities'. I asked to speak to the CEO, who was a compassionate man. I was told he was not available and I must leave. There was no consideration for our mother's needs for support from the family. She later told me she thought she would never get to see me again in her lifetime. Another staff member told me how residents are transferred and cry for a few days. She went on to say that staff give them lots of attention and gradually they adapt. After transferring from assisted living to the HCC I observed that residents were no longer looking up and engaging with others, like they did before. From my perspective the move against my mother's will, isolation, restraint to wheelchair is 'kidnapping'. I never would have believed before that FTJ would do this to her. My mother grieved, with her loss of freedom, choice and respect. She had been a social activist for equal rights of minorities in Tacoma and president of the YWCA. She trusted the medical system, as a professional in the field herself. How ironic that a citizen who fought for equal rights would have these taken from her when she became an elder. My mother had been promised with the move that she would get to eat with her friends. Never again. She was no longer allowed to get up and walk on her own with her walker. She was placed in a transport wheelchair, with footrests. My mother was restrained through taking away her means of mobility, unplugging her telephone, not allowing her to eat or visit with her friends in assisted living. My mother told me, "I am imprisoned. I have no more rights. I cannot speak at a deep level. I must be superficial in my conversation or they will confine me even more." "When I die I want you to be free. To go where you are loved and never have to come back". The new Nursing Supervisor, Jenny Dooley, RN, had been my mother's Nursing Care Coordinator from Sound Options. She put further restrictions in place. My mother could no longer eat with anyone from outside FTJ staff, including healthcare professionals specializing in this field. My mother wanted to go out with her sister to eat and go with myself to her beach cabin. This right was withdrawn, even with accommodations including adaptive equipment and care providers. As a retired ARNP, who was a rehabilitation disability specialist, it was so hard to simply stand back and watch it all happen. FTJ lacked the knowledge and provided unsafe behaviors in eating and drinking, toileting, transfers, and working collaboratively with family. When the struggle impaired my health I had to give up on trying to support my mother's duration of life. I needed to adapt her quality of life needs to simply visitation in her room, and never again to go visit family or even go to her own home. I even needed to get an attorney to quote the Washington state laws in order to be with my mother as much as SHE wanted 24/7 for her last month of life. FTJ had requested no more than 2 hours a day, which was devastating for my mother. FTJ forgets how one's life expectancy is significantly reduced when opportunity to be with loved ones is restricted. My mother felt trapped and at FTJ's mercy until she passed. Then she was free.

The Lodge is a beautiful building. Housekeeping does a great job you can tell. The care staff sits…read morearound in hall ways talking about personal things. very hard to get their attention. communication with management about care issues or concerns about your family members health seems to fall on deaf ear. no one seems to care. The director of the building is never in his office for you to talk to.

Shout out to Samantha because she is always smiles and a ray of…read more sunshine. The quality of her work she provides to her Community is top notch, always there for her residents and her team. She works with our Home Care agency and our partnership is amazing.