Falsely told me that my animal did not have cancer twice. Verified by another local veterinarian…read morethat animal cancer had spread. My animal suffered in death.

Rude! Office staff! Rude! Gave advice on how to treat my dog! Told me to google it! I…read moreexplained to her that she nor I went to vet school!! Therefore, put the vet on the phone or office manager! Then she told me to go back to my other vet since the prices are the same!

This new owner is very hateful. He has seen my service dog for over a year. Since he took…read moreownership, he said I was rude to the staff and argued over 80 cents. He also stated I'd have to go see another vet. This is all slandering and untrue. I was short 80 cents and was going to go to my car to get the 80 cents, but a wonderful staff member said she would take care of it. This Dr denied my prescription for my service dog because he said I was looking for a new clinic. Why in the world would I look for a new clinic until he denied me the prescription for my service dog. Yes, I said I would have to look for someone else if he refused to fill any medication for my service dog. I did have to take her to Mountain View Humane to get her spayed due to my disability and lack of income. I thought at one time Blacksburg Animal Clinic was the best! This is not the case after DR Watson bought the clinic. He actually spoke with me on the phone as well and was very hateful and domineering. I tried to explain and he said he would send my medical records to whoever I wanted, then blocked my number as I only had a few hours to choose a new vet. I then emailed him to try to explain because he wouldn't give me a chance to speak on the phone when he called back. I said I'd have no choice to report him to the state board and DCA. He just gave me a hateful answer and then proceeded to tell me to do as I see fit. It's like he doesn't care! Who wants a vet like this?

BAC is a wonderful animal clinic! My girl Mildred (border collie mix) had some kind of problem with…read moreher ear that seemed to come out of nowhere. I called them up and fortunately they had a drop-off slot available. When I dropped Millie off the staff was very friendly and welcoming. By the early afternoon one of the veterinarians rang me, and went onto express she had contracted an ear infection. He administered some medication, and explained I shouldn't have to worry moving forward. When I picked her up she was clearly feeling much better. Since the visit Millie has been just fine. I'm most thankful for everything the folk at BAC did for her. They are officially Mill's vet! Thanks again y'all!

I brought my dog in to be evaluated for vomiting and clearly informed Dr. Matt McCormick that my…read moredog is reactive. I requested and placed a muzzle before the exam began. During the physical exam, instead of asking me to assist with restraint, which has worked well with other veterinarians, Dr. McCormick began pinning my dog firmly against the exam table in an attempt to control him. My dog became extremely distressed and ultimately urinated and defecated during the restraint. The level of force used felt excessive given that his anxiety and reactivity had been clearly communicated. I had to intervene and remove my dog from the situation. I understand that reactive dogs can be challenging to examine, but I expected a more collaborative and low-stress approach. Based on this experience, I will not be returning to this clinic.

They did not acknowledge my concerns about my pup. They insulted me by saying that her symptoms…read moremust be caused by her food (which they don't sell) or my well water (which tests clean) or Lyme (which was not warranted). I was told to change her food and come back in two weeks. I went elsewhere and got a diagnosis of a serious disease which I had suspected all along. The new clinic listened to me and answered my questions. The correct tests were ordered, and I finally got treatment. The new clinic always provides written discharge notes. I had to call multiple times to get the test results from Companion. I felt like I was a bother - not a client. Dr Fabrizi there was the only one who did at least acknowledge the symptoms.

talked down to by vet who insisted on 400 dollar test that came back as my dog not having the…read moreproblem tested for ,I told them I did not believe this was the problem and the vet treated me horribly ,I told her the dog had the test recently and had been vaccinated . the vet on site had an incredibly arrogant attitude .I WILL NEVER GO HERE AGAIN ,i felt like this vet hated me ,I went elsewhere and had a great experience .

Sent my cat home saying he was all good. Skip to 12 hrs later his kidneys and liver are failing and…read morehe's gone septic. Do not take your pet here. All that time and money down the drain i could've used actually helping him.

Visited Dr. Young on Monday an hour before they closed to get some flea medication for my three…read moredogs. The Vet only spent a few mins with my girls as I expressed my concerns about some dry skin. He gave no recommendations or medication for her skin. I was promptly sent to the front where they told me my bill. I was surprised at the amount so I asked about the meds and how long it last. They said only a month. I requested something that would last longer since I was shipping out in a month. They finally gave me bravecto which last 3months. I then had to write two different checks because the woman upfront wasn't paying attention to the total nor was my bill itemized. I have no idea how much the visit costed. I called before I showed up and was never informed that they only accept cash or check. Would have been nicer to know that before hand. Walk ins are convenient but there is no compassion at the front desk.

I love this place! Yes I have to wait if I don't come early, the place gets packed at times. I used…read moreto take my dog for his check up & shots. The price is more than reasonable. Dr Young really loves animals otherwise he would overcharge like most vets do. He's kind & compassionate & his staff has always been so great. Being such a busy office the folks up front won't be chatty but they know what they're doing and more pets have shots bcuz he's fair.

Professional and compassionate care. When there is a concern they will make sure to help and even…read morefollow up the next day or two.

Dr. Freeman & Lawrence took care of my cat for 17 years. When it was time-- they provided a…read morecompassionate end in a nice environment for me to grieve. They loved her as much as I did.

Cat was found not able to use back legs or use bathroom. We called about having to put him down…read more They wanted us to wait 2 days because they were too busy. We have been going there for over twenty years and have more than four dogs treated there their whole life. It has gotten more expensive and less available. Don't use their affiliate Town and Country because they are 10 times worth and outrageous pricing. Call another vet and saw them ASAP. They were kind and helped our beautiful cat have a non suffering life. Never again at Riner.

I've used them for many year, with dogs and cats. through all stages of life. They've always been…read morewonderful, and have never been disappointed. They are cost concious, and avoid unnecessary procedures (which helps the stress on the pets too). I can't say enough wonderful things.

Furminator brush: Bad product…read moreBad Service No help from Chewy.com Hiding their identity from the public A $40 brush broke, I hadn't even used it that much. So all of the talk of this being a great product, throw that out the window. I bought it through Chewy.com. They were of no help. Trying to locate "furminator," which is the brand name of their product, I could not find it with any rating entity!!! I then saw the name, simply put as furminator.com. To make a yelp complaint, I had to look further to see that they are listed as spectrum products. Even further research on the Yelp site did I find that it is actually listed as Tetra-Spectrum Brands. Are they hiding behind all of these layers? I think so. After all, there are only THREE reviews for them on Yelp. How can a company of this size only have THREE REVIEWS?!?!?!?!?!?

i contacted this company regarding a product purchase. the product, a FURminator dog comb is a…read moreSUPERB product, we got a lot of regular use out of it. a mechanism designed to clear the comb of accumulated hair broke, and so, i contacted this company. with verification the product was legitimate, they promised to send a replacement comb, no charge. that is absolute A-1 service!!! their attention and action has solidified my relationship with their product line and i will not hesitate to purchase more of their products in the future. good business practices promotes more good business.

I brought my dog there because of weight loss and a hard mass on his side. While vet was doing…read morephysical examination she said she couldn't feel anything that wasn't normal. Saying that was part of a dog's anatomy and not to worry. I felt relief after hearing this and waiting patiently over the next month hoping to see him gain weight, which never happened. Once I witnessed his puppy energy starting to decrease and appetite slowly fading, I setup an appointment at a different vet. During the week I had to wait before they could see him, he really went downhill, and died the very next day after that vet visit. The mass on his side was a cancerous tumor that grown so large it had taken up all the space in the lower part of his body. I felt something was not right the day I first saw that bulge on him. Took him to Riverside that same morning. Now I'm left to wonder, would he still be alive if the vet knew what a dog's anatomy should feel like. I feel that should be basic knowledge if you are a professional small animal vet. I trusted she knew what she was doing. and now my 1 and 1/2 year old puppy is dead. Im heartbroken.

This was the first time I took my kitten to this vet. The staff was very nice and very helpful with…read morethe new animal check in process. The doctor that saw my kitten was very sweet and explained everything to me. It was also a very good price.