So I was in the E.R. There was a vet named Lucas working on suicide watch that day. we talked, we…read morebounded. that's my brother in my heart.

BEWARE!!! They will violate federal protections to try and make you pay more. This company is…read morecorrupt and fraudulent. I had a mental health crisis which is protected by federal law. The support staff is rude and unhelpful. Down with corruption and those who perpetuate it. Free the people!!!

This experience happened over a month ago and I have reflected and still felt the need to post :…read more My mother, who has stage 4 cancer, was admitted to Alta View after we left another emergency department due to excessive wait times. The initial intake experience at Alta View was positive -- the staff member who checked us in was kind, efficient, and compassionate. Unfortunately, the level of care declined significantly after admission. While my mother was not physically harmed, there were repeated instances where she was made to feel like a burden rather than a patient deserving dignity and support. During the day, family members were present to advocate for her. At night, when we relied on staff, her emotional and basic care needs were often overlooked. To be fair, there were some nurses who provided excellent care, which suggests this is not an issue of individual staff capability, but rather a systemic problem related to management, communication, and hospital policies. A particularly concerning experience involved the attending physician, whose bedside manner was lacking and, at times, inappropriate. He attributed my mother's denial for transfer to a nursing facility to her refusal of two therapy sessions during a two-week stay. This explanation failed to consider the context: she had acute gastrointestinal symptoms and had often just completed one therapy session when another provider arrived, indicating poor coordination between care teams. We also requested emotional support resources for my mother, who lost her husband less than a year ago and is coping with advanced cancer. The response was limited to a paper being dropped off in her room, with no meaningful follow-up or connection to services. Obtaining assistance with Medicaid application required repeated requests. It was only after I personally escalated the issue to a charge nurse -- who then persistently followed up -- that any action was taken. Operational issues also impacted care. The cafeteria closes at 8 PM, leaving patients who miss ordering time with limited and unsuitable food options, particularly problematic for those with nausea or digestive conditions. The discharge process was confusing and poorly communicated. We were initially told to prepare to leave without adequate planning for a safe placement. It was only after I questioned whether discharge could be enforced that we learned we could remain until appropriate arrangements were made. Discharge paperwork was delivered without discussion, and we had to proactively confirm whether it was safe to leave. Finally, during discharge transport, it was discovered that my mother's port had not been de-accessed. This resulted in a prolonged and distressing situation where staff appeared uncertain about proper procedure, causing unnecessary discomfort. This experience took place during an already extremely difficult period for our family. Hospitals play a critical role not only in clinical treatment but in preserving patient dignity, especially for those facing life-limiting illness. While there were individual staff members who showed genuine care, the overall experience reflected significant breakdowns in communication, coordination, and patient-centered support. I am sharing this in hopes that leadership will address these systemic issues so that other families navigating serious illness are not left feeling they must constantly advocate for basic standards of care.

I was over charged by 40% of the National average. The bill of this visit to the ER. The bill was $…read more8 000 for 3hrs in the ER. It was out of network for my insurance . I tried to work with Alta View about working with me assessing and or-adjusting payments . Never returned calls. I was on hold truly for hours trying to connect and address the ability to address my concerns. Never spoke with a human, then I got a bill from collections. I paid it immediately, in full,the balance is paid off . It was the entire amount due however I am 100% sure that I was way over charged . No one on staff ever called me back to assess .

Their judgmental, and it was 680, or sorry there's nothing I can do…read more It was the third Vet in four days they figured out that his kidneys were framing even though the first one this one did bloodwork.

I would give this emergency vet zero stars if it was possible. I have taken my French Bull dog here…read moreon three separate emergency occasions to be turned away every time. They girl at the front desk will not even allow me to tell her what is going on before she says the vet is to busy and handing me a list of other places to go. I could understand the busy excuse if it happened once but three different times is ridiculous. Don't label your company as an emergency service if you're not going to help all animals in need Or provide emergency service. So unprofessional. My recommendation is advance veterinary clinic on 3300 south and about 1000 east. The vet techs and doctors there are absolutely amazing and I've never been turned away no matter how busy. If you care about your pets steer clear of this place.

All the staff I interacted with the other evening at VEG were very kind and caring. They took their…read moretime with me and my dog. Dr. Elfenbein, AKA Dr. E, is an excellent vet. She's highly intelligent and has a lovely way of connecting with my pet and me. I appreciate her patience, passion, care, and attention to detail. Thank you for taking care of my dog.

Absolutely would recommend this place. I was able to call to explain my pets symptoms and was able…read moreto come right in. I was greeted at the door and was seen immediately to get vitals and Dr.Cox was phenomenal in diagnosing what was wrong and a plan to treat my dog Jane. They were able to give meds right there with take home instructions and answered any questions I had. It was quick and staff was great. Very happy with my experience here. Should we have an emergency again I now have a trusted place to go to.

Being here to visit someone in the cardiac unit, I can't vouch for the patient experience…read more However, the cafeteria has a surprising amount of options and is relatively inexpensive (compared to Denver, at least). The buildings are easy to navigate, but you can't enter building 4 where you want to, you have to walk like three buildings over to go through a main entrance and then walk back. You can, however, exit the building easily. There is plenty of parking and we haven't had any issues so far. The mountainsake for a nice backdrop as well

There are much better facilities equipped to take care of your loved ones. I found Brighton to be…read morevery unorganized, lacking a chain of information streaming in regards to the care of your loved on. I have had multiple phone calls after my fathers death from employees questioning what kind of care he needs to wanting to come and evaluate him, and today calling him by another name all together. Clearly there has been an error administratively with not only my fathers information but of my personal information as well. While I can understand a mistake can be made, when you are dealing with the end of life and a loved one I find it incomprehensible that this can and has happened. I would not recommend Brighton Health and Hospice. I would however strongly recommend Millcreek Home Health. They stepped in at the end offering the kind of care we needed.

The intake process set the tone for a less than positive experience. Several different employees…read morecalled my sister and each person asked the same set of questions. Every fifteen minute call covered the same material. Only the female chaplain recognized that my sister didn't want to go over the same sorrowful facts again and again. Does Brighton use electronic charting? Could those questions not have been asked one time only? My sister and I felt we couldn't work with the first nurse who was assigned to my elderly father, because she would call my sister and, in a stressed manner, rattle off information about our father's condition. She would speak so rapidly that it was difficult to understand her. Nurses we respected had worked with her before and liked her, so this may have been a one time situation. However, my sister and I found those calls stressful, so we asked for my dad to be assigned a different nurse. This nurse did visit my dad regularly and made good suggestions as to how Dad could be made more comfortable in the nursing home, ordering more services for him such as a daily shower, massage therapy, and music therapy with a harpist, all of which Brighton provided. He also always responded promptly to our requests for consults or information. However, when it was close to the end, my sister and I had to be the ones to suggest that Dad receive morphine. We thought we could rely on his expertise and experience to let us know when this palliative measure was appropriate. As a result, our dad suffered significant discomfort for a couple days in the last week of his life which, in retrospect, seems unnecessary. We thought that one of the main points of hospice was to prevent suffering when possible; we realize it's not always possible, but Dad certainly seemed a lot more peaceful when he did get the morphine. One final concern: the male chaplain promised to follow up with my teenage nephew after my father's death, and never did. To sum up, there were very good things about the services Brighton provided, but there were disappointing things as well.

I have been to the VCA three times now and have had an excellent experience each time. staff is…read moreknowledgeable, empathetic and gentle with my pup!

Very kind, compassionate and helpful staff. Prices ARE insanely high-but they told me about the…read moreCareCard that I was able to qualify for, thankfully. And offered more affordable options/avenues I could take. They waited patiently while I had to apply and checked in with us to see how we were doing. The vet was very thorough and informative about my dog's broken toe. Making sure i understood the injury and follow up care. The next day my pup was still in a lot of pain so I was worried and called the VCA and they told me to come in and prescribed a heavier pain med for her too. She's doing a lot better with the pain and slowly hobbling around now. Overall a great place, just beware the prices are high.

I had a phenomenal experience! Same day booking and they were responsive and got me scheduled right…read moreaway. The nurse came out on time, was tender and clean with the process and she sat and chatted to make conversation while my line dripped. Great service and I felt much more hydrated afterwards.

I was diagnosed with Covid a week or so ago and have been feeling terribly. My son suggested I…read moreconsider IV therapy. I contacted Drip Mobile and Marsha came out and gave me the Wellness drip. I haven't felt this well for such a long time. I highly recommend them. They have quite a menu to choose from. I plan on doing it again next week.