The staff and masseuse are friendly, and I always enjoy my visits to the Mansfield location. We…read morearrived early to ensure a timely check-in and were pleasantly able to enjoy some samples while we waited. The location is consistently nice, quiet, and welcoming, making each visit a relaxing experience.

7+ Years of Loyalty Gone -- Credits Wiped Out Without Warning…read more I have been a loyal Hand & Stone member for over seven years, and I am beyond disappointed with how I was treated. Without any warning, my membership was cancelled, and with it I lost over 20 credits I had accumulated -- many of which were built up during the pandemic when services were limited or unavailable. At no point was I notified that my membership was about to be terminated, nor was I given the opportunity to use my credits, pause my account, or make any kind of arrangement. For seven years, my membership had never once been cancelled. To suddenly terminate it and wipe out credits that were already paid for feels unfair, unethical, and frankly unacceptable. Those credits represent real money -- not a courtesy, not a gift -- and losing them without notice is a slap in the face to long-term, loyal customers. This experience has completely destroyed my trust in this company. Loyalty clearly means nothing here. I would strongly caution anyone considering a membership to read the fine print carefully and not assume your unused credits are safe -- because mine weren't.

My massage was amazing! Tamara truly has magic fingers! I came out feeling relaxed and rejuvenated…read morefor the day! The music was light and relaxing. The vibe here is chilled! No worries at all. It was like having a day at the beach without the sand or the water! Looking forward to my next visit next month! The ladies at the front counter are super sweet and welcoming!

I have very sensitive skin and often have issues with redness or burning after a facial. I went to…read morethis location and had a facial, letting them know I have sensitive skin. I had the best results ever and my skin was soft and smooth when I was finished with no redness or burning. Allison gave me the best facial massage and I left quite relaxed! Highly recommend!

I had the best massage that I have ever had by Donna. I went by there because a friend referred me…read moreto her. I am so glad I did because I was just feeling really depressed. I was here in town for family business and I just really stressed but thanks to Donna I left out of there feeling like a new woman. I will make sure I visit her again. A #LEFTMEFLOATING

I visited this location 2 days ago. The last 3 visits were the worst ever. Had been coming here for…read more7 years. On SEVERAL occasions Francis would be late to my appointments, either her kids or her mother. I could not make one of my appointments Frances charged $45 on top of the $85 dollar service fee. I stopped going about 3 months. When I returned, I paid the $45 dollar cancelation fee but stopping tipping. Frances was upset and made it very clear on this final visit....Frances did not think I noticed but I did. She hurt my ear rubbing my face really hard. Was roughly running her thumb across my throat and the towels were way too hot. Frances attitude and work was VERY unprofessional. The facial seemed like a deep tissue and was so rough I was awaken by the unpleasant behavior from Frances. At the end she slapped some cream on my face and said "I'll meet you up front" and walked out. Im only leaving this comment because a previous comment was spot on with Frances unprofessional behavior and attitude. Would not recommend Frances for any service offered at this location.

Really great service!!!!!!...my wife loves it!!! High quality natural products. Gifted Relaxing…read morespa package for my wife.

I paid $280 for a package that was not worth the price. I left feeling cheated and unsatisfied with…read morethe service. The package states a massage but it was more like body rub! The seating area for the foot soak was small, tight and uncomfortable and the water for the soak burned my feet. she had to adjust it twice! she should have checked the water temperature before I placed my feet in there. The facial was not a facial, they did not clean my face at all! just rubbed some oils on my face and used cold rocks and bulbs. Before you book I advise you to make sure you have them explain in detail exactly what you are getting for your money before you agree to the services as the website does not go into details about your services. I assumed my facial would include a cleanse (which it did not), and I assumed my "massage" would be just that, but it was a body rub. My fault for assuming the norm anywhere else.

Alex and Tony did an amazing job. Very sweet and does pay attention to detail to make sure you are…read morehappy. Will be coming back! Thank you to you both, great service.

Great experience…read more There are so many nail choices in our area. This is the first one we tried. They do a decent job. We both had manicures and pedicures today. My wife had her nails polished, I had no polish. All of the workers I've encountered here speak good English - so that's helpful. They offer complimentary non-alcoholic drinks as well as red and white wine. We were both pleased with our services today and we'd both return here again.

Lorena was my stylist and was so nice. She listened to what I normally do with my hair and then…read morefollowed exactly what I wanted to a "T". I will definitely come back. Price is great especially for what you get, professional greeting and service. Hot tea, heated neck and back warmer with wash AND style included. ($50)

Excellent manicure/pedicure! Quiet, relaxing and the staff is SO professional. Not the typical loud…read morenail places, you know the ones.

I have had TERRIBLE customer service from Christie. I went to her about 2 years ago to get my brows…read moredone. I made an appointment in October because it was time for a refresh. I scheduled the appointment in August. I am a busy executive, and had a meeting come up for my appointment day/time that I couldn't miss. I sent a message asking if I would be able to move my appointment rather than cancel because I didn't want to lose my deposit and I only needed to reschedule. I sent the message at least a week prior to my appointment but received no answer. I then sent another message via her contact us button but once again never received a response. I then sent a message via text. She answered and asked for screenshots which I sent. I never heard back. I've now followed up two more times with zero reply. To be treated this way is unacceptable. I have been a supporter of her business, even referring four clients to her. I love supporting women-owned businesses and believe in referring business; however, I will not be treated poorly by anyone. I'm quite sure her business will go on just fine without me or the 4 people I referred, but she'll never get another nickel of my money. Too many people out here doing this same work for me to put up with this BS. I also put the deposit on my AMEX, so they will make sure I get my money back thank goodness. Never again.

My best friend and I both got our eyebrows tinted and waxed with Christie, and we both absolutely…read moreloved them!! Christie was on time and extremely professional, it felt like we've known her for years. I highly recommend her if you want bomb ass eyebrows, and her salon was clean an super chic!