The facility is very clean. The staff is extremely friendly and professional. Sometimes the…read morefood was not hot enough when brought to my room. But the menu was varied and often the food was delicious. If there was any problem with the condition of my room, the staff was very quick to help. The physical therapy team is Excellent. They spend as much time with us as possible. They definitely care about us. Overall, my time at Margret Tietz was an excellent experience

The staffing is thin - one can wait l-2 hours for response when needed…read more The food was boring - no variety and rarely any fresh fruit. Often noisy and aides just busy laughing instead of helping patients.

This is one nursing home I'm in and this place is definitely a disaster for all of the residents…read moreand families to come to. I'm the youngest one here and I used to be a CNA, etc.. I came here for one thing but I ended up with alot of more problems. I hear people screaming with pain and the so called nurses nor doctors do anything but within their own time. I've called the state to come in unannounced and they said that they would.. people are dying here, the staff says that they're short staffed all day long, etc. I'm going to make sure that this place gets properly reviewed by the state visually unannounced so that they can see what the people are doing.

Had really bad experience with Highland Care Center my mother was there after 2 days I had to…read moreremove her the CNA service is horrible loved ones are being neglected horribly soiled diapers and not being changed for hours .The meal this facility provides to my mom was just beyond me horrible don't understand how someone could recover under these conditions wish the relevant authorities can investigate this facility provides.

My mother was a patient with severe dementia and they handled it very poorly and would send her to…read morethe ED without calling me only to call later to make me feel judged and like a bad son. I would not recommend this facility for anyone. Also, their website and social media do not accurately show you the mezzanine floor where they keep the patients with dementia and elopement risk. The nursing staff are also discourteous and unprofessional and treat the residents like a burden and lack empathy and humanity.

Avoid Chapin Nursing Home -- unsafe, unprofessional, and completely unreliable…read more Chapin may look clean and well‑run from the outside, but the care inside is unacceptable. The nursing staff is consistently rude, and the aides show a shocking lack of basic hygiene and professionalism. One aide even used my aunt's bathroom, left it unflushed, and walked out without washing her hands before returning to patient care. That alone should alarm anyone considering this facility. I reported these issues to the director, who assured me he would address the problems and follow up. After I posted a negative review, he asked me to remove it, promising immediate action. Instead, I spent more than a week trying to reach him, and nothing meaningful was done. Only when I made it clear that I would file complaints with city and state authorities did the facility make any changes--and those changes were minimal. During her stay, my aunt contracted COVID‑19 and had to be rushed to the ER. Thankfully she recovered, and we transferred her out of Chapin as soon as she was discharged. That decision likely protected her from further harm. If you care about your loved one's safety, dignity, and well‑being, do not bring them here. Chapin is not a place for anyone who expects even basic standards of care.

I don't even know were to start from this is an awful place. They don't take care of the patients,…read morewhen I go visit my brother he's always dirty, hasn't been showered in days, no grooming his nails are long and full of fungus, his teeth are not brushed. He gets sick and they never inform my mother or me about his conditions. I don't care if it like a urine infection but let me know !! They never do and when I try and call them to ask about my brother they take about 30minutes to pick up a phone call even the security said I see them at the desk but they are not picking up let's keep trying till they pick up. It's so sad because they are suppose to be helping and taking care of patients.

Silvercrest has been really mean to my mom numerous times I had to deal with her belongings being…read morestolen. She suffered a hip fracture and they reported this to me hours later. She suffered a fistula where her eye was puffed and they failed to report it to me or er. I no longer like the services

I was recently discharged from Meadow Park. They have an excellent physical therapy department…read more My physical therapist, George Gonzalez, was a great help in guiding me to get my strength back. Some of the aides and nurses were good, others just OK. Marilyn Green was my very favorite. However a warning, the food is terrible.

Overworked employees, and an understaffed (no doubt underpaid) facility does not lead to good care…read morefor your loved one. There are a few good apples in the bunch. For them, I feel badly. We were a hands-on family that made sure someone visited our loved one almost daily. God help those that don't visit their family/friends regularly. One day I found an aide hiding in my relative's empty room, lights off, AC set full blast, while she was busily texting away. She had the nerve to nastily ask me why I'd come into the room, (to retrieve a sweater) after I knocked on the closed door & received no response. When I brought my relative back to their room approximately 45 minutes later, she was just leaving the patient's bathroom. Bottom line, she left her overworked colleagues to carry the heavy load while she wasted time, NOT taking care of patients. Never understood how someone unable to walk, and a clear fall risk, experienced one fall out of bed which caused serious scrapes and bruises and another that necessitated a hospital stay. Bed rails are there for a reason. As much as I appreciate the idea of entertainment being used to boost patients spirits, the audience's comfort level during the entertainment should be taken into account. A belly dancer coming in for Father's Day, in theory, may have been fun. Not so much when you have a crowded room full of patients, some catatonic, some with dementia, and the dancer is blasting her accompanying music at an ear splitting level. I could hear the music in the elevator, 2 floors away. When I arrived on the floor, my loved one was screaming and completely disoriented. The staff needed to step in & turn down the music, MANY notches. Needless to say, we did not stay for the show. Forget bringing any nice clothing/toiletries for your loved one. You can plan on not getting your property back, if/when it's lost. Why bother having an itemized list of personal items and clothing marked with name tags? Liked that they have an outside terrace with shade trees for patients to use. Appreciated the few really dedicated nurses and aides that have elder care as their calling. Unfortunately, they were the exception, not the rule.

We had a wonderful experience and highly recommend Ozanam Hall Nursing Home. .  My sister spent a…read moremonth in rebab at Ozanam Hall  following knee replacement surgery and consistently says that . ' It was the best decision I ever made'.    I must say we were very apprehensive about the idea of sending my sister to a nursing home, but.Ozanam Hall was a wonderful choice. The staff at all levels were caring.  We are especially grateful to nurse Jean,  who was so helpful and positive,  to the Physical Therapy and Occupational Therapy staff, especially Mary Jane who handled my sister's PT and to the manager of the Rehab department, who was very helpful. and to  so many others.   The Carmelite nuns were especially welcoming  and thoughtful   For those who are Catholic, there is a  daily Mass and communion is offered, if you cannot go to Mass. The environment was very positive. There is also a lovely outdoor garden to relax in as well as  2 resident cats,  a rabbit and 2 birds.   My sister  felt at home (very comfortable and cared for)  and was able to gain the strength she  needed to return to her home.  Our thanks to all at Ozanam Hall

It's a beautiful atmosphere for loved ones to recover. My grandmother stayed for two weeks for…read morerehabilitation. My grandmother had good recall and memory. During a visit-she presented a concern about her clothing, and I went to the desk to find an explanation. I tried to speak with the nurse who spent a great deal of time attempting to ignore my presence at the unit desk/counter. After I garnered their attention simply by calling out "Hello Nurse", I discovered they practiced a type of nursing that most people would find objectionable and resist in our modern world. I really thought Nurse Ratchet was a thing of the past- BUT I was wrong. The nurse was rude, and resistant. I believe by the nurse's behavior was a demonstration of a standard and not an exception to the rule. In my protest I was visited by the administration- (DON probably) but that wasn't helpful, but it was packed with an immediate response. I didn't ask for an apology, or any other actions, I just wanted to be informative. The main reason I engaged in the awkward conversation with this administrator, was to reveal something serious but I didn't feel satisfied that it would create change or cause an immediate address. Afterward I felt a pit in my stomach and uncomfortable leaving my aged loved one, defenseless, and feeble in the care of those who didn't mind shouting at me being healthy, robust, and able to voice my concerns. I could only imagine what type of treatment my grandmother had experienced in my absence and how much she'd be willing to tolerate if left alone with unsympathetic staff. I questioned to what extent this behavior and bad customer service presented. I would still recommend it to anyone, because the atmosphere is calm and clean. You can tell it was created out of an abundance of concern for the sick and shut in but the staff is not as compassionate as the facade suggests. I would only recommend it for families that will be an active and present while their loved one stays at Ozanam. Create a shift for loved ones to show up all day or even hire a trusted person to sit and help your loved one while they stay.

I changed my mind from my five star rating. The level of care changed as soon as the physical…read moretherapists gave up on my sister. They failed to resolve a UTI which put her back in the hospital. And they would not sign off on hospice care, which would have allowed us to take her home earlier. (Finally the hospital social worker did. We brought her home and she died ten days later.) Finally, the billing dept is inept, they couldn't forward pharmacy bills to us so we could pay them and couldn't generate paid receipts for me. The aides were caring and so were the nurses, but the administration is disappointing.

I found the staff exceptional in every way--therapists, nurses, and aides are competent and caring…read moreand giving my sister an excellent chance at recovery. I've seen other rehab facilities, this is absolutely the best.

My mom stayed here for 2 months last year and had a very good experience. Could the place be…read morecleaner ? Of course , any place could be cleaner . The staff were very pleasant and helpful, when they weren't being called in 5 different directions. It's not necessarily their fault that they are short-staffed or that some patients have very high needs. We left there ready to continue recovery at home, so mission accomplished. I felt the need to post because I didn't want all the negative reviews to unfairly bias anyone's decision in going to Pavilion.

ABSOLUTE WORST PLACE EVER!!!!!! I had to take my dad out of this place and they completely botched…read morethis discharge procedure and made false claims, about why he was being discharged. My dad came out of that place worst than when he went in. I swear I think they are over medicated individuals every patient in there looks like a zombie. the social worker is completely incompetent and the guy in charge of finance is Cleary unsympathetic to family members.

My team and I have been providing monthly drumming/music programming at Rego Park and all I have to…read moresay is Michael and his activity staff add so much to the program. Their involvement, engagement with the residents, and positive energy are felt.

quality care best team of people…read moremost helpful understanding Judah and team has helped me above and beyond with both my parents' stay there. I am ever so grateful, thankful and blessed to have such wonderful people taking care of my parents at this time. Their needs are always fullfilled with kindness. Baruch Hashem

Yes, everyone there is great, very attentive and caring. Their center is beautiful and very…read morespacious. So happy to have found them. Will definitely recommend!

trying to get ahold of this company is worse than the surgery I went through. I got a surprise bill…read moreand now I've been given the run around for 2 hrs.