We came to Great Lakes Crossing to stop at GameStop so my daughter could sell her Switch Lites and…read morepick out some roller skates. I wasn't too excited about going into the mall for just one stop at first, but it ended up being pretty easy. As long as you go in through the right entrance, you don't have to walk the whole mall, although we love the huge size and selection at Great Lakes! We used the map right by the door and found GameStop quickly. The mall felt welcoming and had a lot going on, so it's definitely a place you could spend more time if you wanted to. Even though we didn't need help from mall staff, we were greeted by a few people as we walked through, which was nice. It turned out to be a smooth and easy visit overall.

This outlet mall is great. It is very large and has a large variety of shops for different shopping…read moreneeds. The prices are very reasonable and the employees at most stores were great. My favorite stores to shop here were: Just Cozy, TJ Maxx, Burlington, and The Nike Store. All of these stores had items that I needed and all of them had a large variety to choose from. Many of these stores also had great sales and specials. They had a Winter Wonderland setup and Santa Claus was there for photos. I also appreciated that they had Christmas Carolers from a local church group singing live here. The food court was not good. We had a family member get sick from the Japanese food place, so please be careful. The variety in the food court is also a range of different options, which was good. This indoor mall is now my fave here.

I'm in the market to upgrade and switch out some of my yoga attire, and realized it was time to…read moreactually shell out good money on items that hold up. Under Armour came to mind, and after cruising their website, I decided to stop in to their location here to see what I could find. I was looking for specific items, preferably yoga shorts, since I'm down to one pair. (I'm also looking for tank tops and a sports bra, but no rush on those.) Anyway, what I like about the website and the store is they carry a multitude of sizes for women who aren't X-small. (here's looking at you, lululemon.) as someone who falls somewhere between an XL and 1X (depending on the fit and my personal preferences) Under Armour carries it all! I walked into the store and it was neatly organized by gender and style. They have a clearance section in the back which I checked out as well, but didn't find anything that I really needed. While the brand isn't cheap, I happened to get the after Christmas sale of 60% off. I had an associate help me find the yoga shorts I was looking for, was able to try them on in their generously sized changing rooms, and check out in no time. I also happened to notice they had a variety of water bottles which I was also in need of. (I like to have at least two in case one gets hung up in the dishwasher.) They had at least three different styles from what I could tell, starting at $11. I think the most expensive one I saw was $25, but that was to big and heavy for my yoga practice. With the sale of 60% off, I was able to get my yoga pants for $24 compared to $60, and the water bottle was $4.40 instead of $11. Check out was easy and quick, so that was a bonus. I don't know if they take internet returns here, but even if they didn't that's fine also. The stores located between entrance 1 and 8, so you don't have to walk to far if you park in the right area. Will return in the future!

Wow, really love the outlet location! They have amazing deals in comparison to the actual prices…read moreyou will pay at other stores. I told my mom to drop by because my younger brother loves this brand, and all sporty types of clothing, especially their shoes. They have major deals going on right now to get ready for Black Friday. They have new deals and ways to save weekly. The store us super clean and lively, they play music.

During a recent in-store checkout, I experienced a series of concerning actions that were…read moreunprofessional and made me feel intimidated. First, when I attempted to use a coupon, the cashier stated it was "from an unknown source" and implied it was "not legal," without providing any visible or written store policy, or explanation for the restriction. The coupon was obtained legitimately from a family member, and there were no posted rules indicating that using a coupon in this way was prohibited. Second, no clear store policy regarding coupon usage was visible or explained, making it impossible to know or comply with such restrictions in advance. Most seriously, while the transaction had not been completed, the cashier closed the cash drawer and walked away from the counter while still holding my $300 in cash to speak with a manager, without explaining what would happen or asking me to remain at the counter. This caused significant concern regarding the security of my money. Providing personal contact information, such as a phone number, is optional. Customers should not be treated as suspicious or accused of wrongdoing for declining to share it. Overall, the combination of intimidating language, unclear policies, and improper cash handling made this a very troubling experience. I hope this complaint is reviewed and that clearer procedures and staff training are implemented to prevent similar incidents in the future.

Closes at 6pm on Sundays. Open until 9pm all other days…read more Came to swap a shirt for an Oxford or another button up. Swapped a burgundy sweater plaid for an blue Oxford instead.

Found a black and pale pink wristlets. $239/ each normally…read more 2 wristlets for $121.60 with their 70% and an additional 20% off today.

Walked in to the store not really looking to purchase anything and bought two purses and a wallet…read more Very nice ladies at this location. In and out within 5 minutes total!!! I love that. The only disappointing part is that we had no boxes or tissue paper. For the price of the items I would sure like the option of wrapping or supplies. Times are changing and I guess I must as well. Dad still wants services like this for his daughters! The ladies loved the purses though. Thanks

Wow, so many deals here during the holidays! They have full track suit sets here for excellent…read moreprices! I was here for the holidays and the lines went to the back of the store both times that I visited. The merchandise was selling out so quickly. I especially appreciated how the staff was working so hard to get people shoes to try on. The place was so packed and the staff here was very helpful. My advice is to come the first few hours that this store is open, when things are freshly stocked. The ladies section seems to be missing sizes beyond L and that is a problem for women like me who love to buy XL for my fit. Great place to buy special gifts for the athletes in my family, thanks.

If you're looking for a deal regarding Nike, then this is your store. If you're looking for…read moreanything else then this isn't really your store. The store itself is a hodgepodge of clearance items. Good luck trying to put a cute workout outfit together here because it's pretty much impossible. But what is possible is to find deeply discounted Nike items. Another tip of note - ALL SALES FINAL. They make it very obvious going through the store, signs at the cash register, and the staff let you know before swiping your card. The store has items for all ages. The women's section is pretty underwhelming. All of the clothes are pretty much on circular racks within the store and very close to one another. One rack had sports bras, another had shorts, another had tanks, and another had active outdoor wear. If you dig enough you probably can find a deal. But like I mentioned earlier it's hard finding coordinated outfits because everything is just all over the place. Shoes are in the back while men's is to the right of the entrance. Fitting rooms have 3 stalls and during a busy Saturday afternoon, they were pretty messy. However, staff were very nice and helpful. If you're on the hunt to find a deal then definitely check the store out. Your patience and time will reward you. Park at entry 8 to get here the quickest and the store itself is within district 9.

I had some shopping to do at Great Lakes Crossing, and stopped by the Adidas Store to check out the…read moreselection. It's well organized, with clothes in front and shoes in back. They also have some decent deals, but nothing amazing. If you saw something on the website, you may or may not find it here. They don't have everything. Service was fine, they only had one person at the register, and he was doing his best with some difficult customers.

Anthony the store manager has hands down the best customer service. If I had a business I would be…read morethrilled to have an employee/manager that does everything he can to ensure customers have a great buying experience and received all items they were looking for. He knows his stock and arriving shipments. He hustles and helps the employees when the check out lines have a few waiting. He understands his position and you can see he wants a fun work atmosphere which leads to productivity. So many stores can use a manager like Anthony! This store also had the exact shoe we have been looking for and we appreciate the few hour hold on the item until we got there since it's not right around the corner. Not to mention this store always seems to have great deals on shoes! Worth the drive!

They don't have any of the Timberland work boots. It just a normal clothes and shoes store.read more

The staff here is awesome!! They were so nice and helpful! I told them what I was looking for and…read morethey helped me find it ! They were so patient with me!! UnfortunAtely they didn't have the shoes I wanted in my size, but they ordered them and shipped them to my house for me. Great staff and environment!

One of my favorite places to shop. The store was clean and COVID measures are in placed. Didn't…read morereally find anything or bargains. But it was fun to get out and look around.

I don't usually review retail stores but in this scenario I felt some recognition was due…read more Brandy and the Loft Outlet inside Great Lakes Crossings today was so wonderful, helpful, and upbeat. As soon as I told her what I was shopping for she was right on top of leading me to the proper section with clothing I was looking for. On top of that she was making sure I knew of all the amazing deals they had going on (which there were a lot of deals and they were surprisingly amazing). She helped me pick out new work pants that were comfortable, affordable, fit right, and looked great. She also helped my mom find some new clothes just because of the great deals. Brandy, you are awesome and deserve to hear how great you are!!

It no longer exists! I'm so bummed out I would specifically go here when I needed new bras because…read moreof the attention, assistance and expertise of the ladies. And they usually had % off so you could get a bunch.

Good selection of underwear and other clothing items at a good price. Good service in a clean, well…read morelighted store.

Looked for shoes for my Mom…read more No luck finding anything that would fit her comfortably that wasn't absolutely hideous. No cross over bags except for a Kate Spade. The strap was a bit thin and the bag was too small as well. They have quite a few Ugg shoes.

I purchased $330 in gifts for in-store pickup but was told I couldn't get any wrapping because I…read morehadn't selected that option online. One staff member was very kind and tried to help by finding boxes, but another employee (possibly the manager) came out, took them out of my hands, and firmly said no. She repeated that I had to select "gift wrap" during online checkout, but from a customer's perspective, after waiting in a long line, receiving 10 gift items stuffed into a small shopping bag was extremely disappointing. I understand store policies, but I expected at least a simple wrapping option or even an extra shopping bag. The way I was spoken to and dismissed made me feel very uncomfortable, and I couldn't help feeling that I was being treated differently--possibly because I'm Asian. I definitely won't be returning after this experience, and I regret not asking for the employee's name (short-haired lady with not-so-fluent English).