Customer service pricing a around everything needs to improve to go back there. Bad just badread more

Wow! I purchased $39 pants for my 11-year-old... They charged me a total of $108 with…read morealterations... Prices were not explained to me prior. I am very disappointed to pay $108 for pants costing only $39 and the quality is not great. On top of it to charge me an extra $10 to get it done for the day after.Just terrible quality and terrible service will not be returning.

Will go back tomorrow. Told clerk size 19 neck 35 arms. She says okay. Rings it up, I pay. Get home…read more18 35. 40 mile drive.

We don't shop here as much as we did at one time. Casual has taken over in the workplace. When we…read moredo need clothes we head directly here!! Barbara takes and has taken care of myself and my sons for years. We purchased a new suit, blazer, an altered tie for my grandson to match his fathers and I needed a suit altered. All purchased and measured within 30 minutes. Saturday purchase and ready for pick up on Wednesday. Called by the owner, measured by the owner and sold to us by the owner. We enjoy our visits. Thanks!!!

This is my first time at Vineyard Vines at Great Lakes Crossing. The store was very small but the…read morestaff was very friendly. They told me they offer discounts for college students on regular priced items and for teachers as well. They had some fun T-shirts and sweatshirts. I got a sun dress for about 75% off, it was a great sale! Although, they did tell me all super sales were final, no returns. I have been to their Somerset store before, I am not someone who buys too much from them, but I might now, since this store had great prices. I also love their cute whale logo.

FIRST MANY CONGRATS to this store for having sales men that look like me.....Big Tall and well put…read moretogether. SECOND.... I am soooooooo happy that they had my size. YES! ! ! ! MY SIZE!!! and they did not even have to call another store like many of the other CASUAL MALE XL stores have had to do. SO yes everyone this stores truly has 3XL 4XL 5XL 6XL CLOTHING !! ! ! ! ! Yes that is right.... those sizes and they have more than just one of that size like many of the other stores. SO OUT OF ALL THE CASUAL MALE XL stores I have tried to shop at I have found one that fits the bill and FIT MY SIZES in SHOES (14 and in various styles and brands) and CLOTHING (NFL NHL MLB Jerseys). Finally a store that is serving the BIG and real TALL men..... because I am big doesn't mean I am short and portly. ALSO I HAVE TO SAY THIS TOO........ The sale rep did look a little like Richard Dreyfuss or more a little like Chris Elliot from the movie Cabin boy..... NONE THE LESS GREAT SERVICE AND GREAT SELECTION OF CLOTHING AND SHOES ! ! ! ! ! !

I rarely leave reviews, but I felt it was important to share my experience as a former Keyholder at…read moreBrooks Brothers, Store #6050 (Great Lakes Crossing). I accepted the position excited to learn, grow, and build a career with the company. Instead, I found myself in an environment where I felt criticized far more often than I was coached. The turning point came when I scheduled a meeting with the store manager, Kelly, because I genuinely wanted feedback on how I could become more successful in my role. I expected a conversation about performance, training, and development. Instead, I was repeatedly told that several situations reflected "character flaws." As someone who asked for feedback, that was both surprising and discouraging. One mistake involved accidentally miscounting a register by $10 while exchanging bills. At the time, I was told it was a common mistake that even experienced employees make. Later, that same incident was used as evidence of a "character flaw." I also took accountability for other mistakes throughout training because I wanted to learn, but I often felt my honesty was met with criticism instead of coaching. The training itself was inconsistent. I often felt I was expected to know procedures that had never been fully explained. Assistant Manager Deb spent much more time pointing out mistakes than teaching me how to avoid them. Ironically, the person I learned the most from was another Keyholder, Jazmyne, who had only been hired about a week before I was. She was patient, helpful, and willing to answer questions whenever I asked. I was also told that my appearance was "more Forever 21 than Brooks Brothers." If there were concerns about dress code or brand standards, I believe those expectations could have been communicated professionally without making personal comparisons. After serving several years in the United States Army, I understand accountability, discipline, and receiving constructive criticism. I have never expected special treatment. However, there is a difference between coaching an employee to improve and making comments about their character. After being informed that I would be demoted from Keyholder to Sales Associate, I reflected on my experience and chose to resign. While resigning was my decision, I did not feel I could continue in an environment where I no longer felt respected, supported, or fairly evaluated. I hope Brooks Brothers reviews the training and leadership practices at this location. Employees deserve clear expectations, consistent coaching, and respectful communication--especially when they are genuinely trying to succeed. For days after that meeting, I carried the weight of what was said to me. I felt ashamed, disappointed in myself, and even questioned whether the comments about my character were true. Those words had a real impact on me. After taking time to reflect, I realized that no employee should leave a performance discussion feeling personally diminished for seeking guidance. That realization is why I chose to speak up. I am not sharing my experience because I am unwilling to accept feedback or accountability. I am speaking up because I believe there is a difference between coaching an employee and making personal judgments about their character. I refuse to walk away believing that asking for help, making mistakes while learning, or seeking to improve makes me fundamentally flawed. I will not go through my career with my head down because of one manager's opinion. Not for Brooks Brothers, and not for anyone. I hope sharing my experience encourages the company to reflect on how feedback is delivered so that future employees are developed with respect, professionalism, and dignity.

Such a great clothing store for men and women seeking business and business casual attire. The…read moresales this year for Black Friday include a low price of $299 for a suit, something hard to beat. The Thanksgiving sale had items as high as 60% off dress pants, shirts, and suits. They do accept 90 day returns. I really do like the quality of their clothing considering the price. It can be difficult to buy suits on a lower budget.

Excellent service. The sales people actually listened and helped me pick out the perfect suit. I…read morewon't go anywhere else when I need something formal.

Sam Michaels is the only place I shop for menswear. Michael and Wally are truly the best--nobody…read moretakes care of their customers like they do. Every time I walk in, they make me feel like a million bucks. The selection is incredible, the pricing is fair, and the service is unmatched. It's the complete package! I've bought multiple sport jackets, suits, and even a tux here, and every experience has been outstanding. Love this place!

We came to Great Lakes Crossing to stop at GameStop so my daughter could sell her Switch Lites and…read morepick out some roller skates. I wasn't too excited about going into the mall for just one stop at first, but it ended up being pretty easy. As long as you go in through the right entrance, you don't have to walk the whole mall, although we love the huge size and selection at Great Lakes! We used the map right by the door and found GameStop quickly. The mall felt welcoming and had a lot going on, so it's definitely a place you could spend more time if you wanted to. Even though we didn't need help from mall staff, we were greeted by a few people as we walked through, which was nice. It turned out to be a smooth and easy visit overall.

This outlet mall is great. It is very large and has a large variety of shops for different shopping…read moreneeds. The prices are very reasonable and the employees at most stores were great. My favorite stores to shop here were: Just Cozy, TJ Maxx, Burlington, and The Nike Store. All of these stores had items that I needed and all of them had a large variety to choose from. Many of these stores also had great sales and specials. They had a Winter Wonderland setup and Santa Claus was there for photos. I also appreciated that they had Christmas Carolers from a local church group singing live here. The food court was not good. We had a family member get sick from the Japanese food place, so please be careful. The variety in the food court is also a range of different options, which was good. This indoor mall is now my fave here.

Primark in Detroit is like a larger version of Forever 21 in CA. The difference is that they have…read morehousewares, toys, stationery, mens, womens, and children's clothing; instead if just women's clothing. The place is stocked with SO MUCH MERCHANDISE here! They have a good selection of sweaters, sweatshirts, and warm clothing. They have a lot of nice men's clothing. They do carry Detroit Lions, U of Michigan, and Michigan State gear here, which is nice. Overall, the store has anything that you need clothing-wise. The only issue that I saw was that some of the Christmas decor was damaged and unorganized for shoppers. It was not a nice look.

This store has a lot of great deals on clothing. We found men's shirts for only $4 and some nice…read moreshorts for $5. I did not get a chance to look at women's, but my sister found a few things. We did look in the baby section as well and everything was extremely cheap. My sister said she bought sweat pants from here last time and they were really good quality. She washed them multiple times and the sweat pants were still soft. The only issue I had was with the bra section. I saw a sign that said $4 but the bra I found said $7. Near the register I asked a worker and they said the manager should be able to help. I talked to the manager and she was kinda rude. She just said it was probably $7 because it was a bigger size. She neglected to listen to me when I told her the sign said $4 though. She just dismissed me. When I went to the self checkout it rang up as $4!! Iaughed because of that. In order to leave the checkout you have to scan your receipt as well.

The visit here was pretty good. I appreciated that they had a person doing go-backs during my…read morevisit. The person was very good at getting items organized well as she did the go-backs. The merchandise here is good quality and it is organized well. The prices could be a bit less for some of the off-brand items. Overall, this was a good visit.

Yes, this store is messy...however, that is because customers tend not to put unwanted items back…read morewhere they got them! I doubt top end department do not tolerate that behavior. I found great name brand items: Columbia waterproof boats for less than 50% of shoe stores. I found a reebok winter jacket...very warm and lightweight! Again less than 50% retail stores. The staff was helpful and although overworked and I am sure underpaid very courteous. It is my one stop shop for great discounts on name brand items...Another bonus: I avoid walking "miles" finding the right st

Let's start by saying that I pretty much only buy clothing from Eddie Bauer. I do so partly because…read moreI'm lazy and hate to shop but mostly because I like the style and it fits; so why shop around? The only shopping around I do is going from a regular Eddie Bauer to the Outlet. I used to have to trek up to Birch Run to visit the Outlet, but now they've moved one closer to home and I couldn't be happier. The store is fed by the left overs from the non-outlet stores in the area, which if you shop Eddie Bauer like I do then you know that the Oakland Mall store and the Somerset Mall store do not carry the same things, but at the Outlet you'll get some from each. The staff are always helpful, the selection always good and the "take an additional 70% off the lowest marked price" section always packed. Perfect!

My girlfriend loves to get gifts for her mom here. Great prices.read more