I was very impressed with my first visit to Fresh Dental! I arrived early and they were able to…read moreget me in early. Everyone was very kind and professional, and Dr. Vu was impressive with his quick analysis of my mouth!

Best experience, Dr Boo and staff were great. Shortest cleaning ever. Excited to have my teeth fix.read more

I chose this office because of their advertising and message that they help patients "love your…read moresmile." Unfortunately, my experience was the opposite. I was seeking a simple two-tooth flipper. Instead, I experienced months of frustration, poor communication, and an unsatisfactory result. This was not my first removable appliance. I had successfully worn a flipper for many years, so I knew a natural-looking and functional result was achievable. When the first flipper was delivered, I was unhappy with its appearance. I communicated my concerns directly to Dr. Denson and Christie, provided photographs, written notes, and specific requested changes, and gave the office every opportunity to address the issues. At my second appointment, after waiting approximately 46 minutes to be seen, I received a revised appliance that still failed to address the concerns I had clearly identified. The appliance continued to have significant aesthetic issues involving tooth shape, gum contours, proportions, opacity, and overall harmony with the surrounding teeth. These concerns were known before the original appliance was even made and remained after the revision. To be clear, my issue was not that the appliance differed from my previous flipper or Essix. I understood an exact replica was not possible. My concern was that the appliance was aesthetically poor in its own right. When I explained to Leah that the revised appliance still had the same issues and, in my opinion, looked worse than the first version, the interaction became uncomfortable. My spouse, who attended the appointment with me, shared my concerns. Rather than feeling heard, I felt my concerns were dismissed. I ultimately removed my own bib, left the appliance at the office, requested a refund, and was then asked to wait even longer to speak with Dr. Denson despite already being late for another appointment after the lengthy wait. This was not the first time I experienced excessive wait times. I left feeling that my dissatisfaction was being treated as a problem rather than a legitimate concern. After persistently following up myself due to poor communication, I eventually received an offer of only a partial refund along with a letter terminating the doctor-patient relationship. While I understand a dentist has the right to discontinue a patient relationship, it was disappointing to be dismissed as a patient rather than have my concerns meaningfully addressed and resolved. I also requested that the refund process be handled remotely through written communication, electronic signatures, and either a mailed check or refund to the original payment method. Despite this, I was instructed to return to the office in person, creating additional inconvenience and stress. What makes this experience particularly disappointing is that I did everything reasonably possible to help achieve a successful outcome. I provided photographs, written instructions, specific feedback, and allowed the office to revise the appliance. Despite those efforts, the final work remained subpar and my concerns were never adequately addressed. I also felt significant pressure toward extensive restorative treatment throughout my time at the practice. In hindsight, I am grateful this experience occurred before proceeding with larger and more expensive dental work. If Dr. Denson could not provide a satisfactory result with a relatively straightforward removable appliance, I was no longer comfortable trusting him with more complex restorative treatment. To add insult to injury, after years of routine six-month cleanings at this office, and even bringing to their attention that I think I have a cavity each time with no resolve, my new dentist has informed me that I have multiple cavities. I fully expect a generic response from them on here rather than accountability. Between Dr. Denson's attitude, the lack of professionalism shown by staff, the poor communication, and the disappointing quality of work, I cannot recommend this practice to anyone seeking highly aesthetic dental treatment.

Dr. Kieth, and Dr. D, have been very good to me over the years. I've had multiple emergency…read moredentistry issues, and they've always been able to help quickly. The staff is fun and friendly and are always eager to help.

Dr Jennings is a rare man and he runs his office well…read more Everyone makes it a point to be kind & considerate!!

As a former business owner, I'm shocked and appalled by the lack of professionalism here. I wasn't…read moreeven planning to write a review, but the complete disregard for clear instructions -- including certified USPS delivery -- made it impossible to let this go. Based on this experience, I would not recommend this place under any circumstance.

Very good experience. Friendly, explained the diagnotice, completed the procedure without causing…read morediscomfort, and for a cost that seemed quite reasonable. On the downside it was 7 weeks between the diagnotice and the procedure.

Their availability is really bad and they're hard to work with if you run into issues. If you have…read morea personal emergency they won't help you to where you can go back in for another sooner date instead they will throw you to where you will have to wait another six months. I have been going there for two years and they don't treat me like family instead they treated me like a number nothing more. I requested to speak to Jones regarding the issue but he never returned my call.

Dr.Halberstadt and his staff are spectacular! I have had porcelain caps, cleaning... other services…read moreand they are always on time, helpful, completely professional and do very beautiful work. Dr Halberstadt listens to your concerns and expectations and follows through until your concerns are satisfied. I love my cosmetic results and the cleaning I had done just yesterday was fantastic!!!

Made a call to get an appointment and the receptionist was SO rude that I was turned off of ever…read moregoing there. She was not helpful at all. Everytime I asked a question she gave me an attitude and finally after explaining my situation she told me it would be next year before the dentist would even see me. Not caring about what the problem was. I called another dentist and was treated kindly and got the situation resolved immediately. I would NEVER recommend the Frankston Dentist to anyone. The receptionist needs to understand that she gives the first impression and the lasting one. She failed.

Excellent dental care. Excellent staff…read more Excellent front desk. Caring dentist. Great convenient location.

I have been a patient here for 5 years. My provider retired and I was not informed by the office. I…read morewas assigned to Dr.Reed who performed a filling that required a procedure to correct her initial procedure. Since, my issue is unresolved. I continue to have pain. The office refused to allow me to see another provider and canceled my appointment for an upcoming cleaning without my consent. I have lived in East TX for 10 years and am an Rn who continues to advocate for quality patient care. I would strongly discourage care under this provider.

I recently had a molar extracted by Dr. Brian Stone, and the care I received was exceptional…read more Because of the condition of the tooth, I had some real concerns going in -- but from the moment I arrived, every single staff member made me feel welcome, cared for, and completely at ease. Their kindness felt genuine, and they were clearly focused on my comfort. Dr. Stone was outstanding. He talked me through each step as it happened, calmly and clearly, which made the entire process so much easier. That simple guidance helped me stay relaxed and confident throughout the procedure. I'm truly grateful for the compassion, professionalism, and warmth shown by Dr. Stone and his entire team. Surgical Arts is a place where you feel cared for the moment you walk in.

We brought our autistic son there for treatment. They told us they had experience and could handle…read morethe challenges. We have used them before with him. They are now saying that we need to find new care due to our son being aggressive and untreatable. They accused him of assaulting staff!! He did not hurt anyone. He yelled and he wanted to get away due to being scared and overstimulated. We were very clear of his challenges. They had assured us multiple times they had experienced autism before and would be fine. They have no right to say they are experienced with autism if they do not understand that all are not the same. Don't worry about us we will find better equipped staff to treat him but believe me I will make sure everyone knows how wrong you were. You don't deserve my business or respect

They charged my insurance for work I did not receive. Then sent me a bill on a remaining balance…read more When questioNed about it they said they took care of situation but according to my insurance company it was not. I have not heard one word back from dental office. Very unprofessional.

I hadn't had a proper dental cleaning or exam in over 3 years! My first visit to Shiloh Family…read moreDental was very pleasant. Dr. Williams did find two small areas that needed fillings. I went back today for the fillings, totally anxious and scared (due to bad experiences with previous dentists). However, Dr. Williams and his staff were so kind and patient with me. I didn't feel a thing!!! He was so gentle! I really appreciate it!! I've found my new dentist!