Ordered a small bone cake a week and a half before pick up date. Staff was already rude during…read moreorder placement stating it was not enough time in advance to make the cake. I asked for my dog's name to be on it as well as paw prints. A week and a half later now picking up the cake and it wasn't ready. Staff had no clue I even ordered a cake or if i paid for it. She said that she could make it right now, and made this cake within the 5 minutes I was there. While waiting for my cake to be ready, another customer came in and asked for a same-day cake and staff was more than willing to fulfill that. Finally received the cake and I can't believe this is worth $26.

Guys -- this place is so adorable! It was my pup's birthday so I wanted to get some treats for him,…read moremy old lady, and my mom's pups too. Was immediately greeted when I walked in but not overwhelmingly so which was much appreciated. Dallas is a nervous nelly as evidenced by the photo attached haha! The girls behind the counter were super super sweet. They patiently explained what was in each sweet treat (I should've taken photos of the baked goods because it was CUTE). They even customized a birthday cookie for my boy with no issues or an extra charge. The treats were obviously well thought out, fairly priced, and there was a lot of love put into them. Definitely recommend everyone with pups to check this place out and support!

The old owners were amazing! The new ones not so much! Been taking my dog there for years but I…read morewill now find somewhere else. They don't offer near as many services (hair dye etc.) They text instead of calling for everything. They lied and said it was the same groomer but it was not. The new groomer is not as good as the one before. Also very petty and penny pinching. My dog had to go to the emergency room and missed her grooming appointment and they charged a $20 no show fee. Which it's not the point of the $20 (I have it it's not an issue) it's the point that I've patronized the business for years and given no consideration for my dog being too sick to come for grooming.

Great wash place for my dog! Excellent and clean facility and the staff are nice as wellread more

Booked an overnight stay for our 9 y.o. female dog, Bailey, from 10/14-10/16…read more We were very satisfied with this pet hotel & the grooming service. Friendly staff, listened to our concerns for our sight-impaired albino chihuahua & when we picked her up, she was a happy girl and well taken care of. Would definitely use their services again :)

Petsmart is located off the 287 and Mouser Road, where they provide full dog grooming services, a…read morepet hotel, treats, food, and accessories! I have been to this location twice for my furry friend to get groomed, and it just doesn't get any better than this! I try and get her groomed quarterly along with her teeth brushed, nails trimmed, and filed. I set up my appointment by the internet, where I logged onto the user-friendly website and filled out the questionnaire, and selected what I would like to be done on a la carte style menu. I went ahead and chose a full bath and haircut with the FURminator that takes away the loose hair strainds on dogs that shed and is very common in Pembroke Welsh Corgis. If you are a first-time guest bringing in your beloved pet, you have the option of uploading their rabbies vaccine online or simply bringing it in when you get service because this is a requirement for service. Along the front of Petsmart, there is ample parking provided due to being in a large shopping center. They even have a grass filled area with doggy bags provided in the front to let your friend go to the restroom before or after service. As I walked her in and headed back to where the grooming salon was, I was greeted promptly and was told they would give me a call in about 3 hours when she is done. In roughly 3 hours, the service was complete, and I headed back to pick her up, and she was looking magnificent! She smelt good, and her fur was nicely trimmed as well as her nails. They always do such a wonderful job getting her to look and smell her best even though she might not always like it, but it's what is best for her. Overall, Petsmart does such a wonderful job on grooming services, and I would have it no other way. That's why I take her to get groomed every 3 months to keep her beauty and hygiene at her best. The staff is very professional and they definitely have a passion for animals and it shows! The prices are fair, and the quality is impeccable! Currently right now they are running a new customer promotion that scores great discounts along with treats and snacks.

Wag N' Wash Natural Pet Food & Grooming is located at the Shops at Broad offering a self dog wash,…read morenatural pet food and professional grooming services! I dropped by on a weekday in the evening after my baby girl decided to roll around in the mud and dirt and was in need for a quick bath. As soon as i walked in i was greeted with a warm welcome and smile from the staff. I let them know I was here for a self-dog wash and the young gentleman walked me to where the magic happens in the back right corner of the shop. I was told there's a basic wash as well as an upgraded wash where you are allowed to use specialty shampoos and conditioners as well as brush and combs for your four-legged friend. I went ahead and chose the upgrade since I didn't have any brushes on me baby girl loves to shed so I had to put in some extra work and brush out all the dead hair while washing her. Using the self-wash was as easy as 1, 2, and 3 as to where you simply put your dog in the leash provided and get to washing! I got to experiment with all the different shampoos and conditioners as well as the brushes and everything went great and easier than I expected. There was many different shampoos and conditioners to use from de shedding shampoo to a relaxing night shampoo and many more. The blow dryer worked great and wasn't too noisy and got the job done. Overall Wag n Wash lived up to the name and my baby girl was smelling fresher than ever with a lovely spa day. Her coat was as soft as a pillow and was happy as could be. I'll have to give the professional grooming and nail trimming a chance on a later date but altogether I'm a happy customer

we have been here several times & our dog loves them. They make sure they understand exactly what…read moreyou are wanting & never disappoint. highly recommend the one in Mansfield at 287 & Broad.

Really knowledgeable staff! Super friendly, helpful, and the prices are reasonable. Their fish,…read moreinvertebrates, and coral all seem very healthy. Coral selection is vast and varied. 10/10, would certainly recommend stopping in and checking them out!

Love this place! Best fish place in Arlington. Get my RO (reverse osmosis) water here. Very…read moreknowledgeable and extremely helpful!

I was a loyal customer and Rewards member. I got a $5 coupon by email Friday. I tried to use it…read morethis evening and it wouldn't work, so the kid on the register called the manager. After some time a short woman with long dark hair appeared with a frown. She punched the screen several times and said the coupon had already been used. It hadn't. I insisted I had just received it. She punched the screen several times, then turned and walked away without a word. I asked the kid if she had authorized the discount and he said no. I walked out, and may never come back. I have had the same issue at Petco, and every time the kid at the register has cheerfully overridden the system and manually applied the discount. Awful customer service.

Love Pet Supplies Plus! The employees are helpful and knowledgeable. Our cat has a favorite…read moreMittens flavor that of course can only be bought from Pet Supplies Plus. We love the other varieties and brands as well that seem to always be in stock. Delivery is quick and reasonable too, and curbside pick up is easy.

Today customers witnessed the staff being awful to a dog that was left to get groomed. The employee…read morewas being very aggressive and pulling on the dogs fur while the dog cried. The customers complained and the manager and other staff ignored the complaints.

Just paid $100 for dog grooming and my dog is shedding everywhere. He's very short haired and lose…read morehair usually comes off in a decent bath. The groomers were very nice, but this is unacceptable. I now have to redo the job I just paid someone $100 to do. Not cool

First time here - loved it…read more At our 'former' groomer in Weatherford, we're used to dropping our dog off and leaving her there, pretty much all day. This is with an appointment earlier in the day. I was never happy about this. Well, no more. We're thrilled with the process at Bubbles and Bows here in our new home of Mansfield. The receptionist was super nice and helpful. They completed Tinker's groom in about 2 hours and she got to lounge in a special area with other groomed dogs afterwards. When we picked her up, she seemed to be in great spirits and not stressed. Yes, we paid a premium here vs our old place in Weatherford but we feel the stress reduction for Tinker, not waiting in a cage all day to be groomed is worth it. We've already made our next appointment.

Love Bubbles & Bows ... Leo & Lucky always coming out looking very sharp. The staffs are always…read moresuper friendly and they always know how I want my boys to look like! Highly recommended

Terrible customer service when buying crickets they think it's OK not to give you the right amount…read morefor your money or to put calcium when you ask, when I got offered, vital care they said since I'm here a lot more than I should be. I still bought it then they continue. To give bad customer service by not adding my vital premier rewards every time I come and purchase something I wouldn't call it racist maybe just patterns from their lives but very judgmental team from the way people look instead of just asking the right questions. I have autism. I had the right size tank and everything, but since the worker was so sure that I didn't know anything and I couldn't take the pet the day of is the third time she asked me if I had the right tank size I get facial triggers Maybe she thought I was lying. Then I get giggled At so I went to the one in Mayfield they had everything an said my tank was perfectly fine an kept asking what store after I told them my trouble they said really an asked again an said really said sorry that's not cool an gave me 5 bucks in rewards on the shelf no dead animals. They already had crickets backed up. You could literally see that there were a lot of crickets. You can tell that there's 50 in there they're not 30. They were on top of their game. The reason I make this review is because the Petco that I originally went to is 1 mile away I have to drive 7 miles. Because of poor customer service and bad upkeep of the store. but I canceled my vital membership not because of y'all's new update point system technical difficulties but because of that store don't really think it does anything moneywise but I just need to let y'all know is in terrible shape I'm gonna get the same membership at the other store. When difficulties get fixed, it's been going on for 3 1/2 months thank you petco I hope yall do something about this I've been a member since I was 10 i use the same account since petco pls fix this store it's too close to shut down i will post pictures soon when I go back up there because paying 20 dollars for only 100 crickets like where my 5or 6 bucks I have a lawnscape business an they will still say sir it's only 5 ??? the moral then saying my vital account gave me back to five bucks anyways me thinking they gave me an extra five reward, but it was the points that I just paid for you like to play dumb at the store like aren't we all the adults here? I think the employe is Aron not to sure that likes to give the wrong amount of cricket an two others I don't know the names there new but like don't get a job your gonna be lazy in thank you

Joey is extra patient with my anxious pup, Gretta. She often leaves a puddle due to nerves, but…read moretoday everyone in there cheered because she didn't pee. Haha. One other groomer there today even came to her with a big towel due to her reputation. But they never make me feel bad about it, so thankful.

Can't say enough about the level of service and knowledge. I bought $3 worth of grass seed and got…read morehighest level of customer service i have ever received anywhere. The owner also came out the car before I left to make sure he hadn't left out piece of information that he felt was important.

Talk about home town feel! This place reminds me of the small town I grew up in. When I walked in…read moreI immediately felt welcomed. They helped me pick the right dog food and they even loaded it up for me. I had several questions about the brands and the ingredients and all questions were answered quickly. The price is comparable to other places and had several different types of food to choose from. They have a bird that will talk to you when you walk in and a few cats roaming around. My little boy loves animals and enjoyed our visit there. The staff is super friendly and will be getting my dog food from here from now on.