DO NOT USE THIS COMPANY! Amerigas driver backed into my…read morewall while delivering propane. Efforts to to get them to repair it have so far been ignored. Will keep trying to get a response. They also tried to overcharge my account after prepaying for delivery.

Absolutely do not use this company. We have been waiting for a delivery for over a month in the…read moremiddle of winter and have been without heat for a week now. Every time we call they say it will be delivered the next day. We pay a monthly service to have them monitor the tank and fill it every month which they apparently just haven't been doing.

My complaint is against the U-Haul Ferragut store manager in Knoxville, Tennessee…read more On December 7, 2024, I arrived at about 9:40 am at the Farragut U-haul store to pick up a 10-foot truck that I reserved for 10 am. The U-haul employee at the front was trying to give me the available U-haul truck. Then the store manager intervened and refused to give me the available 10-foot truck saying that my truck was broken in the morning on the same day and the available truck would be given to the next customer at noon. First, the manager failed to work on the commonsense rule-of-thumb business ethics: first-come, first-get. More importantly, she conducted a favoritism on the next customer (noon reservation) over me for whatever reason may be - not excluding the possibility based on race, color, or national origin. I was tossed then to the Alcoa store 15 miles farther away to get a 10-foot truck at last. This significantly delayed my moving schedule, not to mention the unnecessary cost for the mileage for the additional 30 miles round trip plus gas cost. This frustrating experience made me brood over my ruined feeling all day. I strongly feel that I was unfairly treated by the manager who should be fired from U-Haul if this event is turned out to be grounded on her subtle aggression or discrimination on me. I will be happy to receive a U-haul's follow up response to my complaint against the manager of the U-Haul in Farragut.

Great service, fast and easy. Return the truck a day early and got reimbursed for that other day…read more Owners are very helpful

Added a zero to my mileage and billed me accordingly. Blamed it on the previous van rental bill…read morebeing applied to mine. They refunded my money but I had to jump through phone call hoops to get it done. Pro tip: the van rentals are no where near the $19.95 a day price they advertise on the side of the vans you see there.

Avoid this place at all costs. Reserved a truck and the afternoon before our move was told that…read morethey had no truck available! Rude and unhelpful. Won't ever use them again.

They do not warrant their work. They installed a cap on propane line, it cracked and ALL the…read morepropane leaked out. I give them zero stars.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

On the road again thanks to Robby who did an excellent job repairing the wiring system and plug to…read moreour trailer and Subaru. Robby was very thorough and pleasant!

My uboxes have been in storage at this location. I contacted this U-Haul office to arrange a move…read morein date for my uboxes and specified that I needed to book movers (unload for the same day) I haven't received any confirmations or codes and I have been waiting at an empty house Now since they are over an hour and a half late. I have been on hold now with U-Haul for 45 minutes. How do I get this day back? How do I get my stuff, I moved here from another state and everything on that end was professional and organized. I could call the local location and get immediate and excellent service. This is a disaster.

That attendant on duty wasn't paying attention to the customers when the customer was trying to…read moregive important information. Instead, the attendant was flipping through shows on Netflix and playing the volume loudly. When it was our turn to simply just pay for an item, the attendant disappears. I would simply avoid this place if I were you

This is the nicest U-Haul center I have ever been to. I rented a storage unit and a trailer from…read morethem. Their rates are reasonable and their equipment and storage units are well maintained and in great shape. The facility offers both climate controlled and non-climate controlled storage units. The staff is also very helpful and polite. If you are in the Knoxville area I recommend U-Haul Moving and Storage of East Town.