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Extra Space Storage

3.9 (7 reviews)
Closed • 6:00 am - 10:00 pm

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River City Moving

River City Moving

(10 reviews)

Highly do not recommend…read more Neil worked for a Georgia moving company for nine years and has now owned this company for just a year. It's all about the bottom line with him. I will say we had so much negativity going on every step of the way due to issues beyond my control, and had he handled the many issues that came up with simple kindness and understanding, I wouldn't be writing this review. But even though he pitched in a couple extra hours to help out with the unpacked items/chaotic day, the day was one of the worst days of my life. It was also the worst move I've ever experienced. During his on-site estimate, he bragged about how he is working on setting up a fund to help one struggling citizen per year by cutting their moving costs down to nearly nothing or nothing at all. *Eyeroll...Believe me when I say our family couldn't be the ones any more deserving of this consideration. Neil's crews, both the two packers the day before, and the three movers the day of the move were the only semi-positive thing to mention about this move. Most, but not all of them, went the extra mile to help me, as I was in extreme distress on moving day, due to their chaos, as well as my own personally. At one point we were having a medical issue and 911 had to be called. I will also tell you they will park their moving truck far from your place so extra walking to the truck to load your belongings will take extra time. Neil claimed this job ran overtime because it was raining but every time I went outside to check the progress, most of the guys were standing around discussing who knows what and were not moving! See my video attached to observe it's NOT raining and the sidewalk is dry. Not only was the final bill almost 1/3 more than the highest quote for the job, Neil still to this day refuses to send me a keyed copy of the actual move receipt. I did get the receipt for the packing, but not the move to storage the second day. I ended up having to rent a different storage unit ONE extra mile from the original one I was told to rent by Neil. This sudden change of venue was out of my control. At the last minute I was told by the moving company the size of the unit I had on reserve was not big enough. The storage place didn't have anything available in the same size I had on hold, only huuuugeeee units. Ofc. 3 movers and I waited over 40 minutes for the manager to unlock the door for me to register WHILE I also had an UBER WAITING to take me to our hotel. She knew we were on our way because the moving guys went to talk to her ahead...on my dime. When Terry finally came to the office after multiple phone calls from both me and two of the movers, she was flippant, condescending and downright rude. She unlocked the door without making eye contact or a simple 'hello'. Her behavior was odd considering the wait. No apology. I consulted with the movers. They suggested storage one mile farther to a unit that could accommodate my belongings. I told her when I left that I didn't like her altitude! Neil states they will not pack and move the same day, that he packs only the day before the move. Moving boxes cost $2.75 each despite the size. Ha, what a joke boxes became. Beware of that because it's a lot added to the cost of the move on top of the hourly rate. Even though a pre-move visual inventory was done and the cost estimate for boxes was included, it did NOT include packing paper, half of which was provided by me. Then they don't show up with enough boxes to pack everything on 'the pack day'. As a result, this forces them to finish packing the day of your move, which in turn turns into...more hours to be billed. They pack your clothes in black garbage bags!! and then tell you you don't want to pay for wardrobe boxes. As an example, a failing I take issue with, the evening they packed, I had to open a sealed box for toilet paper. You should have seen my shocked face when I looked in the box. I saw my pricey hotel magnifying make-up mirror loose in the box, not even wrapped in packing paper at all. Other glass bathroom items in that box also were not wrapped in paper and the mirror is heavy, so this was a disaster waiting to happen. There were various items they tried to buffer with rolls of toilet paper, and decorative plastic items are most likely going to be shattered and smashed. It's a good thing I had some packing paper left of my own, and I did the best I could with what little I had. The fact remains I paid for full packing and shouldn't have had to do that. These are just a few glitches. There are just too many more to mention but rehashing it all won't change anything. Even with a 10% senior discount, it cost me $1,300.00 for this company to pack a one-bedroom, one-bath apartment, plus load and unload it into a ground-level drive-up storage unit. Use this moving company only if you like to be taken to the cleaners.

Great at communicating, honored the price quoted and were professional in how they conducted…read morethemselves. I appreciate how they used both blankets and wrapped the items in plastic. I used for a small job but will use again in the future. Also, this was a job done day after Thanksgiving which it made it even more impressive.

All & All Moving and Labor Services - This was pristine before they touched it

All & All Moving and Labor Services

(4 reviews)

I could write an actual novel on how horrible this experience was. I'll try to limit myself to the…read morelowlights: -One of the guys quit mid-job after calling me a "motherf***er" and an "@$$hole" in the middle of the street. I later learned he was a "loaner" who didn't even work for the company, and that he did poor work all day. -They were hired to help PACK the house, which I was fine paying for. The workers brought NO packing materials and instead just tossed stuff haphazardly into whatever container they could find. When they ran out of the boxes we had provided, instead of asking me to go get more (I was working in my vehicle the entire day), they simply threw things into the back of their truck loose. Two days later we're still finding shattered pieces of our property due to, for example, reams of printer paper being thrown on top of china. -Speaking of dishes, they didn't even pack everything. There were a few items I asked them to leave once I realized they were being idiots with our stuff, but we also discovered they didn't even open the kitchen cabinets, so we have to go back and move most of the kitchen ourselves. If the house closing had not already been moved, we'd have to move it just to finish the job we paid for. -After the truck left the old house I found the ground littered with cigarette butts. It turned out they had been smoking all day right next to the OPEN DOOR of the house. All our stuff reeks of cigarette smoke. Whatever does not err out is now ruined. All told it took them two days to move a three-bedroom home and it's not even moved. We've lost many of my wife's nice things to straight-up malicious incompetence. The owner did take responsibility and accepted a reduced bill, but the more we try to undo the mess, the worse even that settled bill looks. Stay far, far away.

We had a last minute move to make, and fortunately Dave's was able to get us an afternoon spot on…read morethe day we needed. We have one company that we've always used in the past, but for any future moves I'll be using Dave. They were so genuinely friendly, plus efficient, and extremely careful with our stuff. They wrapped our larger furniture with blankets before taking it through doorways and out to the truck. We had zero damage. ALSO Dave's entire staff gets background checks, so he knows who is going into your house. I wholeheartedly recommend them over any company I've used in the past.

Extra Space Storage - selfstorage - Updated May 2026

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