went to get keys made. first off all outrageous price. I've been in there twice in the last month…read more trying to support small business. The guy was rude. had his kids in there one in a play pen. I asked if they had changed owners? He rudely said I don't know. you work here and you don't know? Just the way he responded "I don't know". no customer service experience at all. I'll go to Home Depot or Lowe's instead of this!!!

This place sucks. Went there to buy some work gloves and the employee cared more about his two…read moresmall children... one behind the counter in a crib and one that was just roaming the the store. Treated me like crap and acted like he could care less if he made a sale. He acted like i was messing up his time and couldn't wait to get rid of me . AWFUL.

Our go-to hardware store in the neighborhood. We'll definitely go there first before heading to the…read morenorth end big box stores. Everyone at FAH is so friendly and helpful. They genuinely want to help their customers. You are never an inconvenience to them there. Good selection. Good pricing. Knowledgeable staff. Plenty of parking.

Unfortunately, the perspective of helping a small local business is wearing thin compared to the…read moreinconveniences of shopping at this store. The inventory is not the issue. It should be expected that a shop of this scale will not have the same scope as a Home Depot or Lowe's. Sure, it's more expensive, but that is negligible to an extent. My issue is the staff. Most are friendly, and a few will relay advice over making a sale - my biggest gripe, however, is with the cashiers. Not all of them. Usually, the elderly women are the root of the problem - more importantly, it's their attitude. Numerous times, I have been delayed, ignored, and talked down to by more than one elderly woman at this store. I understand they are more senior staff, but the undermining tone and demeanor of annoyance have pushed me to go elsewhere. After months of not returning to the store, lo and behold, another unpleasant experience. Which is a shame - this place is only a block away, but at this point, Home Depot is well worth the extra miles.

I needed some keys made so I decided to visit this ace hardware store. I'm glad I did because they…read moreprovided my key copy and gave really good customer service. It extremely nice when u can go into an establishment, have all of ur questions answered & ur needs met all of the while recreating customer service.

It's a small, cramped, dark neighborhood hardware store. With outstanding service. Kind employees…read more Good selection, and if they don't have it, they will tell you where you may try next. They will carry anything you buy to your car if you need the help.

I recently visited Ace Hardware on Champlain Drive in Fresno and was very disappointed with the…read morelevel of customer service I received. While searching for a specific item, I approached several employees for assistance. Rather than taking a moment to help or walk me to the product, I was simply pointed toward the other side of the store and left to continue searching on my own. One of the reasons customers choose a neighborhood hardware store over a large box retailer is the expectation of knowledgeable, helpful service. Unfortunately, that was not my experience during this visit. I felt ignored and unimportant as a customer. Based on this experience, this will likely be my last visit to this location. Customer service is what keeps people coming back, and if improvements are not made, I believe the store will continue to lose loyal customers.

My husband bought a Traeger smoker last week. It was assembled and delivered today. Stuart let us…read moreknow when he was coming and was very knowledgeable. Answered all questions, gave us some tips, and gave us names to call with any other questions. Thank you Stuart!

Awesome service! The hubby was helping our daughter and SIL install a new light and a ceiling fan…read moreand needed a nearby hardware store for parts. Yay! Ace was close. The girl who helped the hubby was helpful and friendly. The girl at the checkout counter was very nice, too. The store front may look small, but selection inside is great. Good prices, too.

I walked into National Hardware looking to purchase a double keyed dead bolt lock. Lisa said, let…read moreme look at it and said give her a few minutes and she would get the key to work again, as i walked the store to find that National hardware has so many different items and the guys and gals that work there know there stuff. This is my go to for Plumbing and electrical etc. Very knowledgeable staff. Thanks again.

Very overpriced & totally rude customer service here. For some reason, they make it a point to…read morechange prices depending on their mood. You are better off going to Fresno Ag. You can always get Fast-Friendly service with a smile instead of a hiss-and-a-growl attitude! Stay away from National Hardware Supply! Go to Fresno Ag, they are very helpful, better return policy and much better experience overall.

We went in and found what we needed pretty quickly but just a bit of a complaint, while the cashier…read morewas loading wall brackets for modular shelving she loaded them facing me and three of them came through the cart and 2 hit me and one hit my best friend. We didn't even get a sorry from the cashier and we walked away with some gnarly bruises. Maybe in the future there could be a better way to put them into a cart.

Ordered my island countertops here. Jessica was so kind and very helpful. She's very knowledgeable…read morein the area too. A lot to choose and consider and can be so overwhelming. We also like to go here for the kids workshop.

Yay! Lots of check stands open on a weekend! That's the way to do it! We stopped by for a generator…read morefor camping and they had it in stock. We took a tag to the checkout, then after we paid, a guy met us outside to load it. Nice staff. Decent price for a 2000/1600 Predator generator.

I would call this store a hidden gem. I was looking for something specific, a catch and release…read moretrap that an animal rescue recommend to me. However they didn't have it. What I did find was a busy store with lots of locals shopping for all kinds of things. They have tools, toys for kids, stuff for cooking, hardware items, all kinds of stuff. There's a huge sign so it's easy to spot. One entrance and exit, a security guard that I think was counting how many shoppers were in store. The staff was energetic and helpful. And it seemed like a great store! I'd go again if I was in the area and needed something.

Lowe's On-line Service: 2026 June 23 (3.41 of 5)…read more When you purchase products through the internet without first inspecting them, you're either satisfied with the product or disappointed with them. We've placed orders from Lowe's, but this time getting to the products itself on-line was quite a challenge. The page kept kicking us out. Perhaps that's a sign, yet we didn't give up. We found success after the third try. (2.75 of 5) Delivery: FedEx delivered our goods. The delivery person was awesome. He had great manners, was professional, and make the transfer seem easy. This wonderful person did not present himself with distress even after picking up three heavy boxes from his truck to our doorstep. (5 of 5) Product: The items we ordered were just okay. The cushions were vacuumed-packed and did not fluff-up like advertised. As far as comfort level, we'd say these are nice for short periods of time. Personally, we feel they may not last very long, but that's on us for not going to check on the product and order only after seeing images of it. We're just glad we didn't pay through our nose for these products. (2.5 of 5) Overall, our experience this time was a 3.41

I went to purchase pavers and Sean, the manager, was amazing. He provided exceptional customer care…read moreand did it with an awesome attitude. He and John even loaded my car for me. I later came back to make another purchase, and a gal from fulfillment was gracious enough to help me as well. I wish I knew her name because she was also very professional and helpful. Great job, Lowe's! Your team's outstanding customer service truly made for a great experience.

Was looking to get some shades for a couple rooms in the house. I was able to find a sales…read moreassociate that was very helpful. His name was Bernardo and he showed me several books of swatches from three companies based off of what I was looking for which were rollup shades. He was very informative and he suggested to order some swatches and test them out. Since I wasn't in a hurry, I followed his advice. He also suggested that I measure three points of the width of the window so for example, measure the top left to right middle left right and bottom left right as sometimes the measurements might be a little off.

I've always had great experiences with Home Depot, which is why this visit to the River Park…read morelocation was so disappointing. As a local business owner, I spend thousands of dollars at Home Depot every year purchasing tools, materials, and supplies for our barbershop. Because of that, I've always trusted Home Depot and appreciated the customer service I've received until now. We came in to make what we believed was a straightforward return, but instead of being treated with respect and professionalism, we were met with a rude and dismissive attitude from the General Manager, Juan Franco. Rather than trying to understand the situation or offer any solutions, he seemed unwilling to help from the start. It was frustrating to feel like our loyalty as long time customers meant nothing. To make sure the issue wasn't with the return itself, we took the exact same items to the Home Depot in Clovis. Their staff processed the return immediately without any problems, were courteous throughout the entire interaction, and reminded us why we've continued shopping at Home Depot over the years. That experience made it clear that the issue wasn't the return... it was the customer service at the River Park location. The way customers are treated matters just as much as the outcome. A little professionalism, respect, and willingness to help can make all the difference. Unfortunately, that's not what we experienced here. We'll continue supporting Home Depot because we've had excellent experiences at other locations, but we will be avoiding the River Park store moving forward. I hope management takes customer service more seriously at this location so other loyal customers don't have the same experience we did.