Jasmine is incredibly knowledgeable about the make up and what works for me. I can't find proper words to describe how professional and friendly she is... I wish I could see her every single day. She is THAT good read more

This is a store that most people need to visit at every single one of life's great milestones, and the experience I had today was beyond what I could have expected. Not only were my needs anticipated, the price points for the sale items that the salesperson was able to retrieve for me encourages me to come back more often. In addition, the complementary steam and packing makes my life so much easier. read more

Holts is my shopping heaven. I love so many brands they carry. Chanel is my favourite. My SAs have sent me Christmas cards and thank you cards, which I really appreciate. And they contact me once a bag I am waiting for has arrived. Excellent customer service! The sales on lines like Marc Jacobs are phenomenal. If I was a shoe girl, the shoe sales would be to die for. I love the feel when I am there. Hubby can find stuff too. The selection for jeans, jackets, and tops are great. I bought him some David Yurman pieces that are so classic. The only down side is that parking can get pretty expensive. read more

Lady at the Reception who is picking up the phone call does not have ANY sense of customer service. This is the first time I have had a bad experience with Holt. She was giving me an attitude while I was asking her twice because she did not get what I was trying to ask, so she used a word WHAT?!?! a lot of times...She was being rude with cutting off my words and just sent me to a department. But she did not even send me to the right department. Why? because she does not listen what her customer is asking for and cutting off their words. What a shame. read more

While the new Holt Renfrew store is beautiful and fancy, for some reason I can never find what I need there. I am usually after men's clothing and accessories. I have gone in there many times, and just when I find something that catches my eye, inevitably they do not have my size left. So, I go there less and less, as I got frustrated with the futile shopping trips. It strikes me funny how I can walk across the mall, and find exactly what I want at Harry Rosen. And I am in and out within 10 minutes. I think I'll give Holt's some time to find their groove, and then try them again. read more

My office is only 5 minutes away from the Holt Renfrew store in Pacific Centre. Some girls like to go to the gym over lunch, I like to go shopping. If you appreciate quality you will find the Holt Renfrew store to be perfect. The selection is always good and the service is fairly good, I don't enjoy being chased down by sales people, I prefer them to stand off, allow me to browse and then when I need them to come and help me. read more

Can't answer phone took $ attempts then finally get someone who can't speak english! Pass, internet much easier and cheaper.

Fantastic selection and great deals. Sometimes you need to track down a salesperson in the women's department, but my boyfriend always gets prompt service downstairs in Men's. read more

Having read some of the other (largely negative) reviews, I felt compelled to present my experience and recommendations. While there is certainly a large spectrum from poor to excellent service amongst the staff and management should put a greater emphasis on customer service (especially with the advent of Nordstrom, etc.) , there are a few standouts that I personally deal with regulary and would recommend. First, in women's shoes (the place with the most negative reviews), ask for Chris; he is knowledgeable, down-to-earth and helpful, and you can also have an intelligent conversation with him while you shop! He is also attentive and will try not to help other customers while he is working with you. This may also explain why some reviewers have noted that some associates have tried to direct them to other associates - in a store like this, in order to provide premium service, they should only be working with one or maybe two customers at a time. In women's clothing, there are several people with whom I have had positive experiences, some of whose names I don't remember. Domenico is my personal favourite but Gabby is also awesome. Remember that if you only go into the store during the sales, you are going at the busiest time and therefore the sales people are stretched to the max. If you go during the week when the sales are not on, you will probably notice a difference in service level - at least with the good sales people. Holt generally sends an online questionnaire (if they have your contact info) after you purchase something, which requests feedback on your experience, including the sales person. Obviously they are interested in the feedback so I take that as a good sign. Holt Renfrew has the highest sales per capita amongst all department stores - look for coming changes and (hopefully) customer service improvements as they seek to maintain their share of an increasingly competitive market. read more

I bought an expensive watch for my husband's birthday 2 years ago. Right from the beginning it did not keep good time, losing a couple of minutes per day. My husband took it back to the store to arrange repair and was told that they couldn't help him, that he would have to send it back to the brand's Canadian service location in Ontario. Not wanting to bother, he has put up with the annoyance until now. I took his watch into a wonderful watch repair man yesterday in Vancouver and he fixed it in short order. I must mention that I've never paid so much for a watch before, and that it is an hour's drive from our home to the HR store, so there was a considerable investment of time and money involved in this whole ordeal. I was thoroughly unimpressed by the "customer service" at HR and would never, never buy a watch or anything else that might need repair at their store again. read more

Holts is definitely the only luxury goods department store in Vancouver. Needless to say there is no comparison but in terms of expectation, the goods are alrite, definitely not leading edge. As for customer service, it is definitely below par when compared to major retailers in NA, Europe and Asia. My most recent experience earlier this year was a total let down. Thinking that I needed help with a few major purchases for my girlfriend and knowing that my budget was around $10K, I decided to try the private shopping. First, I was served by a middle age Asian woman who apparently speak poor English. After telling her the different items I intended to purchase, I was brought to her private room while she screamed at her assistant to go get the goods. She started calling him on the phone after just 5 minutes, screaming at him. I waited another 5 minutes and the polite young gentlemen came back with the goods. The bad experience started......I was pressured to get this and that The older sales was trying to upsell etc. I could feel that she was starting to feel annoyed when I started to decline her recommendations. The experience ended when she told me to visit her another time as she has another appointment. I left her with my number but she never called. This is probably the worst experience and I wonder how HR at Holts deal with managers abusing their staff. Is this 2009 or 1979? read more

The service here is hit and miss. Sometimes you can find a sales associate that wants to help you but most of the time they want nothing to do with you. And honestly, if you're selling high end clothing/ accessories you should be giving the best service you can. I would highly recommend people to go elsewhere (Nordstrom, Saks, etc.) because it would be worth the trip to the states. The service at Nordstrom is 10X better and the selection is better. read more

I've been going to this flagship store for years, the staff has always been helpful. I love their unique and hard to find items. Cannot get enough of their perfume selections! read more

Holt Renfrew is Vancouver's response to a Saks in NYC. The product selection is fantastic and the environment is relax and cool. The downside is the customer service .... or lack of. I have visited on numerous occasions thinking at the beginning that maybe it was a one off but noooooo it's not. There is absolutely no help whatsoever. Ever walk into a room with people judging you by what you're wearing and then completely ignore you while they check their phones? If you haven't then just visit Holts. As a reviewer mentioned below, can't wait for Nordstrom to open up so we have more options in this city! read more

If I could give holt 0 stars I would. Holt Renfrew has become racist, with a target customer. Their target customer is the mainland Chinese consumer. It is great if you want to serve different ethnicities as I am a minority/not caucasian as well, however its racist when you ignore people from different ethnicities and seek out customers from a specific cultural background. Pay a visit to the store and you will see that they are targeting their Mainland Chinese consumer. They only hire Chinese employees as well which showcases they have target consumers. Shame on management, you have lost me as a customer. Your business will not continue to do well with this type of scheme. I would rather purchase my items online or in the brands store then to come back. I went to Tiffany's to purchase some gold earrings. The saleswoman did not have any customer service skills. I was made to wait for a very long time as one saleswoman stood there doing nothing as the customers popped up their iPad to look at earrings. I gave up and asked the saleswoman how long she would take, she replied she had to help the other customers, when I asked how long it would take as I did not want to wait for 2+hours she told me she did not know as it depends on the customer. I told her I am going to leave, and left. read more

I decided to do some shopping at Holt Renfrew a couple weeks ago and I don't think I will be returning back. I was shopping for men's suits and although I found the selection of brands and styles to be great, the customer service was awful. The lady that was assisting me gave off a snooty know-it-all vibe. As soon as I would ask any questions about the quality and fabric of the suit she would look at me as though I had asked her the stupidest question and assure me that Holy Renfrew only sells the most 'superior' quality of clothing. She really didn't answer any of my questions but decided to ask a few of her own- She asked if I had ever owned a suit worth more than $1000, which brands I wear and then suggested I shop elsewhere if I felt the suits they sell were inferior to what I wear. I guess my asking questions offended her someway? I let her know that I was leaving the store and will not be returning due to the poor customer service and her crummy attitude. I would not recommend shopping in the suits department unless you don't care about customer service and are just looking for a nice selection/style of men's suits. read more

Don't even bother purchasing from here. I ordered a handbag from the Vancouver store and asked them to ship it to the Yorkdale Location. It's been a week and the bag didn't arrive at Yorkdale Yet. I called Holt Renfrew Vancouver to ask them to track where my handbag is, the chinese sales associate at the handbag section told me there's nothing that they can do and that I should called later cause she's helping another customer in store. Like excuse me, what do you mean there's nothing you can do? You have my name on file, I have the Sales associate's name and number that I ordered from, you didn't even bother asking me for my information and then you tell me there's nothing you can do. Yeah.., it's cause your too busy trying to get commission from another customer and forgot about the existing customer. STAY AWAY FROM THIS COMPANY AND PURCHASE FROM SOMEONE ELSE. DON"T BOTHER WASTING YOUR TIME HERE AND YOU RECEIVE SHIT SERVICE FROM THEM!! read more

omfg. not even 1 smile or a hello. i am an asian male who used to frequent this store. HR , your customer service levels are deplorable. I choose to speak in English and get the cold shoulder. You have Nordstrom at the other end of the mall who offers great service and advice. All you have are Mandarin speaking morons who look for gullible mainland Chinese customers with Black American Express or Unionpay Credit cards. It's not about the pricing when you shop at these stores. I shop regularly at Harry's and even at the Bay's 6th floor and they remember my name. Just shameless pandering to the Ultra Rich with no regards to customer loyalty. I look athe reviews and it should be much higher. i challenge HR to improve their customer service levels read more

I went into holt renfrew looking for a pair of black skinnies. I went into the contemporary section, willing to spend hundreds of dollars on a pair of pants. From working in retail, I know people judge based on what you wear, and I was wearing near $5000 worth of clothing. I was not helped or said hello to. Finally I found a sales girl and I asked her if they had any black skinnies. She sounded confused and pointed towards jeans. I explained I did not want denim, I wanted black skinnies in a cotton blend or satin blend. She told me they did not have any, and pointed towards dark denim J brands. I told her thank you and walked away. RIGHT next to the jeans were tons of black skinnies. Vince, K Karl Lagerfeld, Lamb, Galliano, D&G, helmut, phillip lim. I had about 5 pairs on my arm within five minutes and kept trying to make eye contact to a sales rep to help me. Everyone just stared at me and kept walking. I was willing to drop up to $500 on a pair of pants, I was decked out in designer and they kept ignoring me. Finally I had to walk up to a sales guy and I got very upset and I told him "Listen, I am willing to spend a couple hundred on pants. Your sales girl WOULD not help me and this is BS". Finally he helped me, but none of the pants fit properly. I left with a $100 shirt that now has a hole in it. read more

Okay first of all I always found Holt intimidating because of all the fancy rich lads that run around and burn cash in there. So I sucked up my gut and went in straight to the male Jeans. While I stand clueless looking around designer jeans the man came up to me and said feel free to ask for help anytime and my voice cracked a bit and said okay because I was so nervous. I keep on looking around at the R&Rs and RWs and in my mind i said to myself oh god help me and this other employee comes up to me nicely and says "Hey would you like a hand" I was saved and quickly resolved my nervousness. The place is fantastic walking across the white hallway was already scary but when you get in boom you see so many people all dressed so nicely while i was wearing crappy jeans and H&M polo with some jacket. I would say definitely going here again this time i wont be so scared haha. One thing that bothers me is people STARE at you too much if you look like a bum. read more

I absolutely love love love Holt Renfrew for their exceptional brand variety. Ive been shopping here for quite some time and i just love the variety, but i must agree that the customer service there is not the best. My first experience there was horrible, but i must say i got the last laugh. I went there with my dad because i wanted to buy a new bag, but the people there were not every nice. In fact, nobody even came up to us and it took forever...i was getting irritated and wanted to go to Leone because they honestly have the nicest service and great sales associates. But my dad was insistent that i buy as many purses as i wanted so i kind of went crazy and bought 20, 000 worth of stuff and all the sales associates were running behind us showing us things. And now when i walk into to the store i get the best service. The people there are just horrible. I have no idea how they even make any sales. But if you dress to the nines you would probably get better service, but who seriously has the time for that...I mean shopping should be effortless and relaxing...Anyways, the people there should be fired....I mean ive been to nordstrom and neiman and marcus and ive never got that kind of service the people there are so friendly...I mean i just dont get why they are so snobby its not like your superior or are someone important your just sales assosciates :S read more

I had a terrible experience yesterday in Holt Renfrew shoes department. My friend and myself bought Manolo Blahnik patent leather high heel shoes. After 1 time wearing, 4 corners split for each shoe. When I brought those broken shoes to Holt Renfrew, their manager named Paul Chambers refused to do anything but just simply told me that the splits happened due to the topy I put on shoes, he said the topy changed the shoe engineering and caused the splits, so I have to be totally responsible for those splits. For every single leather-soled shoes I have had, I had the rubber-soles put on, this is the first time ever happened like this. Nobody in Holt Renfrew ever told me that Manolo Blahnik shoes cannot topy! This manager did not listen to what I had to say, he just said, that's it, they will not do anything to those shoes! During the whole conversation, his attitude was very cold, impatient, snobbish and arrogant. When I raised my voice a little bit, he immediately said I yelled to him and asked one of his sales persons to call security. As a royal customer of Holt Renfrew for more than 15 years, I am very disappointed and feel humiliated by this sales manager. I will not go to buy any shoes from Holt Renfrew as long as this guy works there. I am so glad we have Nordstrom now. It's time to say goodbye to Holt Renfrew and move on to Nordstrom. read more