Everyone is extremely helpful and knowledgeable. My…read moreprescription glasses always spot on! Easily a "SIX" star experience!!!!

Great staff, facility, experts and overall wonderful experience. They know me, and remember. That…read moreis customer experience

I've had nothing but great experiences at Iron Horse Optometric Group. The doctors and staff are…read moreconsistently kind, caring, and knowledgeable, which makes every visit feel comfortable and reassuring. A HUGE shoutout to Macey for helping me choose my new frames! She was incredibly patient, so lovely to work with, and really took the time to understand what I wanted. She helped me find frames that are not only super cute but also feel perfectly tailored to me. Highly recommend!

Went for an eye exam. Added all the extra screenings to check overall eye health. I saw Dr. Erika…read morePark. The overall exam was good, efficient. The office itself has limited eyeglass/sunglass frames to pick from. Once my exam was complete, I reviewed my prescriptions. My eyeglass prescription only included my sphere. It did not include the cyc, axis, near add, int add, h prism, or v prism. I assume these aren't needed? I browsed their inventory and compared options I liked in store to online pricing. Online pricing was a better option for my preferences (as expected). Nonetheless, a decent place for exams.

I don't usually write a lot of reviews but I've had such consistently great experiences with Dr…read more Kim that I felt like I had to share. When I first came into the office, I was honestly a mess dealing with double vision, blurry vision and just not being able to see properly at all. I had already seen other doctors who never really got to the bottom of it which was frustrating and a little discouraging. But Dr. Kim was completely different. She really takes her time. I never once felt rushed during any of my visits. She listened carefully to everything I said, asked thoughtful questions and ran multiple tests to really understand what was going on, not just patch things up. On top of that, she's just a genuinely kind and personable doctor which makes the whole experience so much easier and more comfortable. After multiple visits now, I can honestly say she's one of my favorite doctors I've ever had. I would absolutely recommend her to anyone especially if you're struggling with getting the right prescription for contacts or glasses or if you're dealing with vision issues that aren't straightforward and need someone who will really dig in and figure it out. So grateful I found her.

This is long overdue, but wanted to provide an update. I have continued to go to Dr. Kim every…read moreyear; I have literally recommended everyone in my family go see her. She is warm and welcoming, but also the technology and tests she maintains is top tier. I've been doing retinal scans and a number of tests to make sure my eyesight is healthy and working properly! The appointments are on-time and not long, all while not feeling rushed. It is a difficult balance to strike, but they've figured it out! I will continue to go here and recommend everyone to come here! Finally, they keep a good rotating selection of frame styles. My latest obsession has been prescription sunglasses- game changer!

I hadn't been to the Optometrist in a long time. But I'm now at the reading glasses age and figured…read moreI should stop trying to pretend I can still see my phone hahaha. It was an easy pleasant experience, from the exams to ordering to the pick up was seamless. Staff was friendly, office was clean. Will return!

I see Dr Lily Nguyen, she is great! Very personable and friendly, always answers all my questions…read more They have cool technology for the eye exams. I had gotten glasses there as well and they estimated about 2 weeks but it was ready sooner within a week. Also love that they're open on Saturdays, my appointments are always quick, under an hour which I appreciate.

Full disclosure: I know Dr. Joshi personally - but he is one kick-ass opthamologist!…read more He has been taking care of my and my husband's eyes since he was in San Francisco back in 2000, and now we travel all the way to Sunnyvale to see him. He has a great chair-side manner and doesn't admonish you too much when you wear your contact lenses for too long! Plus, his store has styles that are totally fashion-mogul worthy.

I have been here to dr.joshi for my eye chekup..me and my family we all come here..doctor joshing…read moreis friendly and caring to us..he is very polite and took good care of kids also.

After 15 years with my previous eye doctor in San Francisco, I decided it was time to stop…read morecommuting so far and try an optometrist closer to home in Pleasanton. I wasn't sure what to expect, especially since I was able to get a same-day appointment (which made me wonder if that was a good or bad sign!), but I was pleasantly surprised. The staff was friendly and responsive -- I appreciated that they followed up with a text after my missed call to help me schedule the appointment. Dr. Miller was extremely thorough with my eye exam and had a great sense of humor, which made the visit comfortable and easy. The assistant was so sweet and took her time helping me choose a new pair of glasses, which I really appreciated. Overall, I'm happy I made the switch, and I feel confident about trusting them with my eye care moving forward!

I stopped in to have a look at the glasses and decide if I wanted an appt there, the staff person…read moresmiled but said they would need an appt first before I could even look around at the glasses. She wasn't willing to let me look for 2-3 mins even though there were definitely other staff working in the lobby at the time, that just doesn't work for me. I went down the street to a much more accommodating place that I love and that let me look around, and that had a good selection of glasses, and I love my new eye Dr. and my new glasses.

Brought my 2 kiddos here for the first time. Dr Truong was great with them! He was very patient and…read morehelped make their first appointment a positive experience. He is very easy to talk to and I am so relieved that this place is family friendly and that all staff members are wonderful and so helpful!

Really struggling with this review. I used to LOVE Imagine, and always loved how attentive and…read morethorough they were. Unfortunately when I needed my rx for some lenses and needed assistance, they were unresponsive, said they would call me back, and never followed up. I believe that being reliable as one of the most important facets of a business, and they faltered. There is also a limited amount of frames and I never find anything that appeals to me so I just order contacts every year. I even drive out to see them as I don't live in Dublin currently, that's how dedicated I was to Imagine. Unfortunately for this year's eye exam I will be contacting another business and moving elsewhere. Hopefully this review reminds them how important it is to keep promises and be a reliable, trustworthy business.

12 years later and I still leave this place whistling a happy tune and with a song in my heart. Dr…read moreYee and her staff are still every bit as exceptional as ever. If I could give this establishment more than 5 stars I would. I wouldn't dream of going elsewhere. Happy to say I am a customer for life!

I only have the best things to say about Dr Ben and the staff, he's really kind and very through. I…read morealways feel comfortable when I'm at the office and the team is very welcoming! cant recommend them enough!

I walked in with a pretty unusual setup -- a strong prescription and a high-wrap cycling frame that…read moreother opticians wouldn't accept. Brian took the time to truly listen, collaborate, and iterate with me instead of dismissing the problem. He measured everything twice, consulted directly with the lab, and helped to fine-tune the lenses based on function: everyday use and occasional cycling. The final result turned out amazing -- super clear, wide field of view, and comfortable at every angle. Alisha was outstanding as well. She squeezed me into her busy season schedule and efficiently solved my dry eye and high-astigmatism issues with a comfortable daily contact Iens. Every staff member here handles each interaction as a priority whenever I call in or visit in person. Glad I finally discovered my local optical shop!

I would not recommend this office at all. My son and I had our glasses made here, and both of us…read moreare having issues with the vision and quality of the materials. I have had glasses for over 35 years and have seen a number of local optometrists in Pleasanton, and feel like this was overall hands-down the worst experience I've ever had. They nickel and dime simple adjustments, and the quality of my glasses are the worst I've had. I can only assume they use a low end lab to make the glasses and pocket most of the cost. We have since moved to another optometrist in San Ramon and the prescription was accurate (the doctor said their prescription was wrong) and the customer service is outstanding. And my son now has a better set of glasses and great vision, and an experienced optometrist that knows what he's doing. Avoid this place seriously, zero stars.

Overall 4.5 out of 5 stars..rounded up to 5. My mom has been going here for years and due to her…read moremedical conditions, I've been bringing her here to help her move around and get any instructions from the doctors. Anyways, the staff is always polite and friendly overall. Due to her mobility issues with a wheelchair getting into certain rooms or trying to get her to take the proper eye tests, sometimes can take longer to get her in there or for a room to accommodate her. Also, with how busy the office gets, wait time can be a huge issue. There have been times where we been in and out within 30 mins, other times when it's busy we have been there taking tests, getting her eyes dilated and so on for up to 3 hrs.

This is the only office that answers the calls personally.Thank you.Doctor Gagnon and all his…read moreassistants are very caring. Usha