Purchase experience was easy, showroom is nice, but when something breaks, don't expect to schedule warranty service easily. I have a chair that broke in under a month, but it'll take me nearly another month to maybe get it looked at. Can't take it back to the store to get it looked at, either. read more

Well my friends, please be advised that Hom Furniture has the worst customer service ever! We purchased a nice leather sofa 2 1/2 years ago which arrived 5 months later with the legs broken off (all of them!) As we waited months to get them replaced, the reclining mechanism on one end broke so we requested that be repaired. I'll spare you all the details over the last 2 years but they've replaced reclining mechanisms 4 times with anther one waiting for repair. When I've spoken with customer service they've said they won't talk compensation until everything is repaired. I finally said we need to talk compensation. Their representative was going to put in a claim to the manufacturer and said we have a good case. Well the manufacturer doesn't make that sofa any longer (I wonder why?) and said they wouldn't offer compensation as the sofa is now beyond the warranty period!!! So, here's what they will do - they will replace the mechanism - for FREE, including parts and labor AND they'll give me $150 for all the time I've spent waiting for service people to repair this piece of s---! What a deal, huh? This morning I told them I don't want compensation for my time I want compensation for a sofa I spent $3500 on and has NEVER been in new condition. I've worked in retail, my hubby runs a retail business...I would NEVER treat a customer like this. Word to the wise...from someone who wasn't: don't shop at Hom. If you do, don't let them push you out of your warranty. I fully expected they would be fair to me. Please spread the word!! read more

We had a wonderful experience with HOM furniture! Our salesperson, Pam was friendly and knowledgeable. She was also extremely helpful with various questions we had. We bought a very nice quality/sturdy bedroom set for our daughter and couldn't be more pleased. read more

Very impressed with selection. From entry level furniture for people just starting out and high end for people that like nice things. I will only shop this store. The delivery team is very good and I can believe they got a sofa in to my lower level. read more

WOW thats all I can say about Carl. The most professional well educated young man I have met in years. The world would be a much better place with more guys like him. Hom should feel lucky to have Carl. He will go far in his career I am sure.. So thanks again Carl your the Best read more

From purchase two delivery, couldn't have found a better team to help with the purchase of my couch. Was very impressed when the delivery guys took their shoes off in the hallway before they entered my house. read more

Update as of October 2 I still have not received the rest of the hardware for my bed That was ordered on July 3rd. ...............Eric at the Eau Claire store is phenomenal but that is where the greatness stops. Try to get a hold of a human when you call the store, next to impossible. Furniture was supposed to arrive in three weeks because it was being made 50 miles away in Abbotsford Wisconsin and arrived approximately 4 weeks later. Not a real big deal but the hardware that I wanted on this bed had to be special ordered from the manufacturer which again is in Abbotsford Wisconsin 50 miles away. My order was placed on July 3 and today is August 31 and I have only received part of the hardware for the bed at this point They only deliver to Lake Holcombe on Mondays which does not work for me so I had to pick up the bedroom set myself. If you go to pick up something from their store the warehouse is closed on Wednesdays and Sundays. Why in the world would your warehouse be closed and someone not be able to pick up items if you're open for business? I will say that Eric and the store manager Jim both were very great and accommodating me and pulling my furniture from the warehouse and helping me load it onto my truck even though the warehouse was "closed". Because I really like Eric, the salesman I was working with, and because of the knowledge that he brought to the table with me on my bedroom, I went back again to purchase a couch and rug. Eric was wonderful and help me select the items and let me know that if for whatever reason if I wasn't satisfied bring the items back within seven days and get a full refund. Once I got home I did not like the area rug that I had selected so I took it back to the store for a refund. They were very gracious about taking it back and issuing credit but all credit is issued through their corporate office so therefore here I am one week later and still have not received credit. I read the fine print on my invoice and it says allow up to two weeks. Not impressive at all, Hom furniture gets to have my money for another two weeks after I return the product??? I would give my salesman Eric and the manager Jim five stars on yelp they are wonderful people and very knowledgeable and very helpful and should actually be employed by a better organization than they are currently employed with but as far as Hom Furniture as an organization, I believe one star is too high of a Yelp rating. John Minnick Holcombe, WI read more

This used to be a place that I really liked to come to. We walked around looking for a dining set for nearly an hour. Nobody (I do mean NOBODY) approached us to ask if we needed help. We have spent over $15k with these folks over the years, and have an open line of credit. Unfortunately, the sales staff was much busier sitting together around a desk up front and checking their smartphones (3 of them). I even made a comment out loud as I walked out of the store. (Management, take note - Saturday afternoon the 7th of January). When we first walked in the place it felt like a ghost town, now I know why. Went down the road to Ashley, worked with the staff for about 90 minutes and walked out with $6,000 of new furniture (yeah, more than a dining set). The HOM thing is sad, how far the mighty have fallen, I don't know how they stay in business. read more

Jamie did an excellent job, went the extra miles to make sure all ended well. ordered living room set. delivered with both end tables broken legs off end tables , drivers made one good from both, driver called customer service mpls, ( Michelle), reported damage, got a call telling me to call my salesman and have him find me another table (end tables were discontinued product ) Really what is customer service for? I should call? was very unhappy with that response. thought they should have called salesman to find me another one , like I damaged the tables? I called Jamie he found a tabled got it shipped to my store the same day. arranged so I could pick up on day warehouse is closed, picked it up, all is well very pleased with the product highly recommend Hom, also bought night stands very pleased with them also. (not sure about customer service) read more

Came here today to shop as a general customer and waited in line for an hr. They opened at 9am. Once inside the first set of doors, we were told we couldn't get inside unless we had a number and a voucher for their stupid doorbusters. We didn't want that and had actually been looking at spending over $1,000 on a new bed plus frame and headboard. They were letting the voucher people in 1 at a time forcing their other customers to wait in the freezing cold. So they didn't even open at 9am as advertised. We left angry and took about 15 other potential customers away from them. They lost at least another $4,000 this morning. We found what we were looking for elsewhere for cheaper and will not be back to this store. read more

I very seldom write a review unless it was over the top and extraordinary service and my experience at HOM Furniture in Eau Claire Wisconsin deserves a 5++ star rating. I have been married for 29+ years and have three children so we went through furniture. I am a thrifty shopper so in all of these years I only purchased one brand new couch and a new recliner. I decided since the children are gone it's time to buy a real set of furniture and a set that will last the rest of our lifetime, a set my children can either keep or sell at the estate sale when we are gone. I went to HOM furniture in hopes of a set of nice furniture and what I purchased was more than I ever expected in quality but especially in customer service. I was COMPLETELY satisfied with the store Manager CHAD WALKER. Chad went above and beyond what a regular manager would do to satisfy me and my husband. Long story short, CHAD Walker treated us like his only customer and took a great deal of time to help us find the perfect set and that he did. I have a GORGEOUS set of LOMAX furniture couch, chair, recliner, ottoman, matching end tables and coffee table as well as rugs that are a PERFECT match!! Chad Walker you are one of a kind manager and you exceeded any customer service I could have expected. I will always shop HOM furniture especially now that they will be opening a new store in Wausau. Thank you Chad Walker and all of the employees at the Eau Claire HOM furniture store you made furniture shopping a real pleasurable experience not a burden. Thank you so much I love MY LOMAX!! Mary - Withee WI read more

I will try and not make this a book writing but WOW 2nd time in and HOM Furniture disappoints again! We live in Bloomer, WI so the closets HOM store is in Eau Claire, WI. Our first time experience with HOM went like this: We purchased two leather sets spending well over $7,000 with them and they delivered one sofa with a tear and the other set was the wrong color. The took back the torn sofa gave us a new and we would have had to wait 3 months to get the correct color on the other set so we settled for a discount and the wrong color set. I had the set for about 9 years and it wore as I would expect. 2015 - Time for a new set for our upstairs living room. Went back to HOM found a leather set that we felt would wear well and LAST. The set was not inexpensiveness it was supposed to be of good quality, at least which is what the sales person sold us. We purchased the extended warrantee on sofa and chair, thought this would protect our investment on the mechanics of the furniture as well as any defects in the leather. It is important to note that it is only my husband and I that use the furniture and an occasional guest. We both work full time so we are not sitting at home on this furniture all the time. I have had the set 6 months and the chair that i mainly sit in looks like it is 10 years old. The cushion has slipped over the front edge of the chair as has one of the end of the sofa which hardy ever gets used. JUNK!!!! Furniture! JUNK!!. The chair wiggles back and forth as if the whole base is loose. So I did the right thing, I call HOM they sent out a Tech to look at it. He looked, told me that the cushions were inserted upside down and glued incorrectly. He pulled the cushion out of the chair, turned it around, spayed some spray adhesive on it, and called it good. Did nothing with the sofa. Are you kidding me, I asked. "Well mam, you can call and maybe exchange the set but I am sure you will have to pay a restocking fee." Once again are you kidding me!! Buyer BEWARE!!! I have called several time and get the run around. One more call today to give HOM the opportunity to make this right, next call will be to the Better Business Burrell. I hate going this route but where do I go from here if they are not willing to stand behind their product. Shame on them!! read more

While my in store experience was somewhat pleasant, I am so annoyed by HOM Furniture. I bought a couch two weeks ago. It was supposed to be delivered that Tuesday. They scheduled the delivery for 9:45 to 12:15. I am a first year teacher, so I can't justify using my "personal day" to wait around for delivery. I called to reschedule and the girl said she would call me back. She never did. I called back, got a guy who said my time was then scheduled for 2:15 to 4:15. He rescheduled yet again for me, as I can't get home until 4:00. He told me exactly what the other girl had: They could get me a delivery time after 4:00 and would. I got the confirmation call on Sunday that my scheduled delivery was for 2:15 to 4:45...similar time frame, different day. I called back, yet again and was told by the woman I got this time around that they don't deliver that late. I told her I was assured by the other two employees that I could get it delivered after 4:00. She said she had no control over the time and I had her pencil me in for an afternoon time frame delivery for today, as we had a half day. I got the confirmation call on Wednesday for a time frame of 4:15 to 7:15. Basically, I was lied to every time I got on the phone with customer service. What makes matters worse? Delivery isn't even free. I paid $80 to get jerked around for two weeks. If you're going to buy something from them, pick it up. Otherwise, go elsewhere. read more