I ordered a custom bookcase from here and it turned out great! It was nearly impossible to find the dimensions we were looking for so I contacted them. We ran into an issue with communication and, despite their rule that all custom items are final sales, they actually redid the bookcase for us in the correct color and even sent us samples of stains to ensure we picked the appropriate color. I wouldn't encourage this; they have the 'all sales final' for a reason. In this particular circumstance, however, there was an issue and they completely rectified it at their own cost. Most companies would have said 'too bad' because we knew the sale was final but they wanted to make it right and that is what separates excellent customer service from average firms. I would say as a tip to avoid this for anyone ordering custom furniture not only to look at their online swatches but perhaps request pictures or send pictures to be very clear about what you are looking for. I will do this next time as I feel bad that they had to remake the shelf. This will save everyone time as well. But my point stands that they made it right and I very much appreciate that. read more

Sawdust City, LLC - custom bookcase - Furniture Stores Near Me - Eau Claire, Wisconsin

I get the "rustic look" but the large ugly knot in the center of the door, large chip in the edge of the top and and panels not lining up is a bit of a stretch. I did not request a return authorization just a new front panel. What I got was a long explanation of the rustic look and a $20 credit offer which I declined. I will refinish this cabinet myself and will not make any more purchases from them. read more

I sent in a picture of a sign that I wanted made to celebrate my parents' 50th wedding anniversary. Everyone at Sawdust City was so helpful in helping me design my custom sign, which included their names, children, grandchildren, adjectives describing them, etc. They let me use a few different fonts and letter sizing. They provided a sample picture of what it would look like and allowed me to make a few changes. It was made so quickly and turned out WONDERFUL. My parents were very touched. I plan to order two more for Christmas gifts! read more

BEWARE. I ordered custom lockers and cubicles from Sawdust City last year. These were ordered in painted white. After a few short months, the knots in the pine began to bleed through. Today, the entire unit is full of yellow stains and spots from the wood bleeding through as they DO NOT prime or prepare wood properly to avoid this happening. I contacted the company to report the issue as it has literally ruined the appearance of the unit. The explanation from Sawdust City was this is because they sell their products as "rustic" and do not prime wood before painting. Their resolution was to offer a gallon of paint and proposed I buy a gallon of primer which upon proof of receipt, they would offer a credit. Essentially, the offer was for ME to hire a painter to prime and repaint correctly. If you are ordering a light color of painted furniture, I strongly suggest you look elsewhere. Terrible customer service resolution and poor management. read more

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I ordered a 5 ft by 2.5 ft bookcase with butternut stained shelves and top and old green sides and back. It arrived as expected, well packed for easy movement. It was easy to assemble from two pieces. I love it! read more