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    Home Care Bears

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    5 years ago

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    Helpers At Home Care

    Helpers At Home Care

    3.7(6 reviews)
    7.7 mi

    The one star is not for the company but for the first person that they sent to care for my mom with…read moredementia in a hospital bed with a catheter for life. Her name was Alysha. I would never trust her with my stuffed animal. I would have sent her home immediately but I had a drs appointment that I couldn't miss. She walked in the door with a nasty attitude. Saying "she don't like this". "She don't do that". Last time I checked. I had hired her. I came back to 2 big bags of laundry. When I washed everything. I saw on everything. I guess that she didn't like to change diapers either. Because she didn't know how to change one correctly. I do not recommend her. Get a camera if she is used to take care of someone with dementia. The second lady that they sent us is very nice

    We started using Helpers at Home Care in September of 2022. The first Aid was very bad. Very…read moreunkempt and lazy. Only lasted 3 days. The second was very good and experienced. We were told she had to go on leave so mom was assigned another Aid. Then another and another and another.... Finally in October 2022 we finally got a fantastic Aid named Dana. My mom loved her and they got along great! . It was the perfect fit. Then January of 2023 the Aid needed surgery. Based on past experience, we requested no replacement Aid during her two weeks away. On her return she informed us she would be leaving the Agency. Helpers At Home Care had cut her pay down to the equivalent of a fast food worker. She had been working for this Agency for over 20 years!! Longer than the present owner had even owned Agency! Reason given by the owner, She'd been overpaying her for 4 months. REALLY?? We asked if there could be something worked out to keep her with the Agency. The owner, Zena, proposed a rate increase for my mom that amounted to $49.00 per hour which now included transportation and gas. Up till now the Agency had been paying the Aids transportation and gas expenses . This amounted to $14.00 MORE per hour. How could my 97 year old mother on Social Security afford that? She couldn't. After being assigned 2 more Aids in just two shifts, we realized the nightmare of bait and switch was starting all over again. We were fed up with the lack of honesty, communication or none at all. Just sending warm bodies, whether good or bad, who might show up or might not. Who came late or left early... , it didn't seem to matter . The Agency got their money anyway and so did their aids. No accountability. SHAME!! WE TERMINATED HELPERS AT HOME CARE and are now with a highly professional Agency that TRULY CARES about the care they give and not just about the money they receive. My mom is getting professional loving care, and is very happy. She has only ONE AID coming who is wonderful with her. The nightmare is over!!!!

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    LeanOnWe - Our founder and inspiration, Ron Gold.

    LeanOnWe

    4.4(25 reviews)
    27.5 miMidtown West, Hell's Kitchen
    Free consultations
    Certified professionals

    The team at Lean On We are phenomenal. Supportive, organized, skilled and compassionate through…read moreeach phase of care my mother has needed. Introducing a number of candidates to me virtually to choose from and vetting any individual that they recommend. Following up and responding very quickly to any new need that arises was especially helpful. I highly encourage you to work with Lean On We during any phase of care for a loved one or yourself. I am grateful to them for their expertise.

    Unfortunately -I must give them a very negative review. I…read morehave asked them numerous times to assist me in replacing a live-in caregiver who has created a very toxic environment for us. The caregiver constantly manipulates the family against each other in order to get his way. Every time I try to replace him the agency interferes and ignores my requests even though I am the one hired them and I am the one who pays the caregiver who I dislike immensely. I should not have to be a situation where I am forced to keep a caregiver that I dislike. They don't return my phone calls and they ignore my requests to get a different caregiver. Instead of working with me to replace this caregiver who has created an extremely toxic environment, the agency will go behind my back and reach out to another family member who has very little to do with the caregiving, is easily manipulated and it results in arguments about replacing the caregiver. I don't want a caregiver who is only in it for the money and who does not have patients wellbeing in mind. I constantly have to step in and make sure the patient is being cared for. I should be allowed to replace a caregiver that I have no trust in. The caregiver should not be in charge and the agency should not be in charge. Thay have made a difficult situation even more difficult by pitting family members against each other. I dislike them immensely. Be careful

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    Your LeanOnWe team!

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    Home Care Bears - homehealthcare - Updated June 2026

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