I am extremely dissatisfied with the "service" from Shauls. Not only were they extremely rude when…read moreI told them I wanted my microwave fixed, they didn't even look at it and never fixed a problem I hired them for. I am extremely dissatisfied and I'll never use them again.

It is sad when a reputable business grows old and has new management who do not have the same…read moreservice standards as the old hands. This is the case with Shaul's in Johnson City, NY. I have been a customer more than 30 years and I am disappointed with the service on a 10 week old electric stove I just bought from them when I called the store for help. Part of the stove door cracked and when I tried to explain the problem the manager cut me off and said to me "You broke it." But he has not even seen the broken stove. Then he went on to explain that the manufacturer, Whirlpool, would not cover the repair under warranty. But I didn't break it. It really is a manufacturing defect or a design defect in my opinion as a retired professional engineer who has evaluated many electrical equipment problems. The manager offered to send his service man at my cost, but I found out that they are not a certified service shop for Whirlpool. I smelled rotten fish at this point and called for Whirlpool service, who were responsive. My experience and opinion is that this store wants to charge for their service when its free from the manufacturer and they do not help the customer with legitimate warranty service. Shaul's blames the customer without even looking at the problem. Not good at all.

Got what I needed but boy it was expensive!! Love the return policy - you can return undamaged and…read moreunused bottles that you bought. People are also nice and thoughtful!

Helpful, friendly, understanding of my budget. Seriously…read moredid not expect to be treated so well considering I was trying to find low cost or clearance porcelain tiles for a big shower house in the campground I work for.. ultimately between 1000-1300 square feet of tile. The one employee even offered me use of his truck since my lil scion could not possibly haul them in one trip.. Instead I made several trips, one each morning to complete the task.. Could not be happier. Look forward to using them for all my campground remodeling job.. Ten stars in my book !

They say there is a first for everything. Yesterday when I went to Chenango supply company on…read moreSusquehanna Street I had such a first-time experience. One of the employees called me names and followed up by threatening me with violence. I was there for the third time too see if my chainsaw had been serviced. The first two visits the promised that it would be taken care of right away. This time they said that the tag didn't mention what was wrong with it. The first time I visited they asked me to write my name and number on a tag. Nobody asked me to fill out the tag with the description of what was wrong. I simply told them that it was leaking gas. Second time I visited we also talked about that it was leaking gas, and they promised to get on it right away. I guess they were getting tired of me asking about the saw. For an employee to escalate personal frustrations to the point where the customer is called names and threatened with physical harm is not only unpleasant but illegal. The fact that it is illegal is probably why the business owner has chosen to deny everything with references to security cameras that only he has seen. Let's hope that changes are being made behind the scenes so that future customers won't be exposed to that kind of behavior.

We took a generator in for a tune up ... even though it's not a brand they usually service they had…read moreno issues checking it out to see if they could help. When we got it back, not only did they do a great job on the tuneup, they also replaced a leaking part that we weren't aware of and even topped off the gas tank for us. Staff was super helpful and friendly. Highly recommend them

This is the third time I took one of my vacuums in for Hanif to repair, the work was done in a…read moretimely manner. Hanif is professiona, respectful and a genuinely nice man who cares about giving the best customer service possible hence that is why I have gone back to him three time. They have all the accessories you could possibly need for your vacuum, I have recommended A TO Z to many of my friends and would highly recommend them too you. Wendy Anderson

In the fall, I took my Miele vacuum to A to Z in Endwell, NY, for repairs, as it had suddenly…read morestopped working. The vacuum was originally purchased from this business several years prior. The lady at the desk was very friendly and helpful and said they would call when repairs were completed. When called a week or so later, I picked up my cleaner and was told the problem was with the cord... that it had been fixed and a new filter had also been installed. The cost was around $200. I didn't have a problem with that, all things considered. When I got home and plugged the vacuum in, it ran for about five minutes, then quit, so I returned to A to Z to see what was going on. Left the machine for a second time, they called in a few days and said the problem had been resolved and that there would be no charge this time around. Picked up the cleaner, got home, plugged it in, and this time it ran for about a minute before it quit. I was so frustrated with this experience, I decided to just give up on them as a repair service. I did not take the cleaner back. They are great when it comes to selling a wonderful product, but repairs do not seem to be their specialty. After searching elsewhere for a repair service, I found none. This past week, the cleaner was disposed of as recyclable. What a shame. I am so disappointed with A to Z. I will not be a returning customer.

Marshall's in Johnson City NY has amazing customer service. Eric in the Part Department is…read moreknowledgeable and extremely helpful. He's bailed me a few times! Best customer service in the area! Thank you Marshall's team!

Excellent dealer. Very professional service,parts and sales personnel. I highly recommend this…read moredealer for any of your tractors, equipment and implement needs. Sales persons are always available to answer questions and offer professional advice. I do wish I had taken their advice on some implements, now realizing they were correct.

Best retail experience that I have had in years. The gentleman that owns the business assisted me…read morewith the selection of three replacement lampshades for lamps that i brought in So refreshing to have someone knowledgeable about what they are selling and has the experience to know what works best , and the passion about what he is doing Fantastic selection of lamp shades, and finials. Excellent customer service Highly recommend this store. I drove over an hour to go there and it was definitely worth it!

Excellent master Carpentry skills, designing, planning, finìshing all contracted work with high…read morequality products, professionally done and on time schedule as promised on budget. Cleanup of work area was done well. I highly recommend.

I've just read the first review on FTC and I can't believe it. Literally, there is no way the…read moreperson I dealt with is the same person being described in this review. There must be some personal beef? I hired Fair Trade Carpentry to do work for me earlier this year. They were polite (in person and on the phone), punctual and professional. They did everything I asked and then some and the standard of work was exceptional. The owner certainly takes a personal pride in the work he does and I couldn't be happier with the results. I have recommended him to all my friends who may need future work done. I'm not sure which part 'jeremy p' found confusing but when I hired Fair Trade Carpentry, the bid I received stated quite clearly at the bottom that work would not commence until I had signed and returned it. I've noticed lately that Fair Trade Carpentry now has a website which has a 'testimonials' page. There are numerous residential and commercial clients besides myself, who have sent in their testimonials...I think reading these would give a slightly more balanced view. I say this because I also noticed that jeremy p blogged about another construction company and whined about how they never returned his calls and must not want his business. If the same thing keeps happening to this guy then maybe he's the problem, not the companies he's contacting.

We had car issues on a Sunday morning when they're usually closed but the shop owner and another…read moreworker came out to help us and got us road ready in 5 minutes for very cheap. Genuinely great people, and would highly recommend.

I locked my keys in my car this morning (8/14) around 7am and went over to the shop hoping someone…read morewas there. Lucky for me the owner was there early and agreed to come help me out. He was able to unlock my car with ease. I know I couldn't have gotten it unlocked without his help. After this experience I will absolutely be coming back again for car repairs.