I've been a customer for years. Recently, I dropped off items to be sharpened and now, I can't get…read morethem back. I will need to take legal action to get my items back. When I call to ask about the items, it's a big joke now. The manager is not in the shop when I visit. The only thing they know about me is that I have a vowel at the end of my names. If you are an American Citizen of Italian extraction, you don't want to shop here.

Nothing against Lowes or Home Depot but Home central has everything you need and great employees…read moreready to assist you right away. Great parking, great prices and much less stress than the mob scene at the big stores. check it out.

Never had any issues there. Everyone is helpful and friendly. They have everything I need. Repair…read moreshop is good too.

The repair shop is an absolute joke! Bought a brand new stihl farm boss chainsaw dec 2021, was used…read moreone time made about 4 cuts. Went to use a second time and it wouldn't run. Turns out it was missing the bearing and brought it in to have it repaired being it was still brand new and under warranty. We were told buy one guy we probably got a manufacturer defect, it happens. The next guy told us that we ran it with the break on and we are the reason it is broken so it will be 350 for the repair. Sent claim to stihl and they denied the claim due to what this asshole insisted happened. Kept telling my husband I'm not saying you're lying but .... Like my husband works with chainsaws at work and knows how to use them, he's not stupid and this guy kept inferring otherwise. Just went to pick it up to bring to another dealer for repair and they handed us the saw in pieces, covered in grease, in two boxes !! That is not the way it was given to them so why are they refusing to give it back that way. Horrible and absolutely unprofessional customer service. They have lost my respect and the money I spend at this store. I'll go elsewhere! If I could give zero stars I would. Hire better people ! Update- brought it to another repair shop and they said it is manufacturer defect and couldn't have possibly been our fault. They also said they are getting a lot of people with repair slips from agway on work that was never done. Seems to be all about the money over there because they tried to profit 350 off me for something the manufacturer covered. Absolutely ridiculous!

Had service on a Generac Generator scheduled for over a month. Waited around to an hour past the…read moretime he was supposed to show up. Called R3 and they said he had emergency calls and wouldn't be there. R3 could have called and reschedule, instead they left me sitting with no communication. How rude can a company be?

Awful customer service! my relatively new generator completely broke just went off and they're…read moreunable to get anybody out here today because of the weather excuse me but don't you get a generator for this kind of weather if it was 75° and sunny I wouldn't need you out here very unhelpful and I intend to tell the Generac corporation as soon as I could see when my lights come back on how awful they are