Excellent Experience…read more They took a very frustrating and costly experience and made it as painless as possible. Justin, Michael, and Nathan were all very courteous, and a pleasure to work with. Would recommend them to anyone.

We had an air conditioning problem & they were able to come & diagnose the problem the same day we…read morecalled. The new unit appeared & was installed the next day! Outstanding service. I would recommend calling Pol's whenever you need ac help.

You always hope a roofer will stand by their work and we just had a very positive example of one…read morewho does. Eleven years ago we hired Stancell Construction to do our roof. They had about 15 guys on the crew and they got the large job done in one day. Yesterday, eleven years later, a tiny leak developed so I called them again. Steve arrived within the hour. He diagnosed the problem and had two other guys come by a couple of hours later who fixed it. I was amazed to have them do this at no charge! I'll definitely be using them in any future roofing projects. This was in Knoxville, TN, though Yelp seems convinced that I'm in Reno, NV!

We recently purchased an existing home, and discovered some nasty surprises, in spite of paying for…read morea home inspection. A particularly hard rain sent water gushing down an inside wall. Stancell's inspection revealed missing flashing, an improperly installed roof valley and prior water damage. They inspected the entire roof and quickly repaired existing damage, as well as handling some preventive maintenance. Work was completed quickly and at a fair price. The only thing they couldn't repair was our faith in the honesty of the seller.

The thermostat was reporting a communication error. Jimmy H came out, quickly determined the…read moreproblem and resolved it. He was personable and fully explained his work

Zachary did an outstanding job fixing our problem and explaining what he did to fix it! He was very…read moreclear and honest! Thank you so much for everything you did to get us took care of !!!!

A total repair of crawl space and elimination of severe mold - sump pump/drainage…read morepipe/dehumidifier/ ground cover/ fan - all performed on time with a minimum disturbance. Crew was very professional and Michael Church was most accommodating and courteous. Good presentation and follow up. Recommend very highly.

Absolutely great people!! Can't thank them enough for being so helpful in talking through a…read morecompetitors quote - and this was pure good will because we weren't hiring them being in California. I reached out asking if they'd offer a perspective after finding their very helpful videos on Youtube. They didn't hesitate and answered a list of questions which were so vital in helping us make a decision. Absolutely great people who know their stuff. If I was local to their service area I'd hire them in a heartbeat! Great people, great pros. THANK YOU!!

I'm not in an area they service, so I plan to do the encapsulation work myself, but as a non-pro, I…read morehad some questions, so I paid for a 30-minute consultation, $75. I got to talk to the business owner himself (Michael Church, famous from his YouTube channel), and he answered a ton of questions, and was exceptionally helpful. It was an excellent investment, considerable bang for the buck.

This company and specifically Glenn Glover and Mike Warren refused to give me the personnel I…read moreneeded to accomplish the goals they set for the Service Center in Pigeon Forge that I was the Manager of. Glenn Glover specifically harassed me constantly saying off the wall remarks pertaining to my age and my physical ability to accomplish every job in the service center The constant pressure eventually caused me to have a stroke that forced me to retire, immediately after I was terminated they gave the new manager the help I had been asking for so they could be successful In Manager meetings I was ridiculed by Glenn Glover and he laughed when the other managers would say disparaging things about my age and my ability to be a Manager I wouldn't refer anyone to pursue any position with this company

Today is the second time in a week my exterminator scheduled with me via text and then didn't show…read moreup at all much less anywhere near on time. The first two no shows I contacted him and we rescheduled. I'd say he's forgetting to put it on the schedule. This morning he promised first thing between 830-9 and here we are at 10 am and still no show, no text. I'm over it and over Arrow, they are very unprofessional and not reliable. I'd suggest contacting a different company.