I called and asked for someone and was promptly hung up on by their receptionist, "Nicole." That…read morewas rude and uninviting. There has to be better customer service somewhere else.

We had issues with this company to begin with but they've made an effort to make things right and…read morewe appreciate it.

In our opinion and from our experience this business provided very poor customer service. We asked…read morefor Cat6 cabling, which is recommended for home automation, and they wanted to charge a steep up charge. We called Lelch AV and they use Cat6 standard. Do you use SLH.

Milow Electric is fantastic. They were very responsive and helped me in my time of need to replace…read morean electrical outlet at my septic pump to avert backing up into house. Quality of repair was excellent.

These guys were absolutely fantastic! I cannot recommend them enough. Not only did they get back to…read moreus promptly, but their professionalism and customer service were unparalleled. They had an electrician out the same day to solve the problem in half an hour. They did not overcharge us for the last-minute crisis and their prices were super reasonable.Everything works great. I highly recommend this company.

See the link below for what Lelch feels is $1,000 worth of work…read more My basement already has Cat-5 wired throughout it and I wanted it to be connected to the internet. The rep showed up and looked at the jacks in the walls, saw them going into the utility room (into an outdated cat-5 switch) and determined that another rep should come out to "set it all up". I then get an email with a bid of $675 and although I felt that was high, I told them to go ahead. Another rep came out, cut off the ends of the already wired cat-5 cords, put ends on them, put them into a switch, and placed them in what I was told as a "compact" box that would make it look nice. They then tested the connections and were on their way. The next day I get a bill for $980 and come to find out every visit, regardless of work, starts at $150 and for that first "consolation" (which was the tech and I speaking for 45 minutes and the rep offering to put two covers on two outlets) costed me $335. Well that was news to me and I was not once told anything about that. The actual box that is supposed to make this whole project, "look nice" is huge, unnecessary, and actually makes it look worse. Then the rep just puts the modem on top, leaves all the old stuff still on the wall, and was done. If you feel that the value added work of testing the cat-5 connections already in the house, cutting the ends off of the preinstalled cat-5 cords, putting ends on them, plugging them into a switch, and then placing the switch into a huge unnecessary box is worth $1,000 to you, then you will get what you paid for. What a joke https://imgur.com/a/f2dzg1Y

My installation experience, product experience (excluding the Control 4 remote), and suppprt/help…read morefollowing the installation have been solid from the entire Lelch team. To be candid, the Control 4 experience is hands down the single component preventing me from giving five stars. The experience with this device has been a challenge. I would highly recommend Lelch for their customer first approach. I would urge you to consider what exactly you're looking for out of a universal system and evaluate whether the Control 4 unit is best for your needs and design.