Had some electrical updates done around the house, and the whole process was smooth from start to…read morefinish. Everything was handled efficiently and with clear attention to detail. The communication was excellent -- easy to reach, quick responses, and everything was explained in a way that made sense. The work was completed right on schedule, and the results were clean and professional. One thing I really appreciated was the option for a virtual consult -- it made things move much faster and helped set clear expectations. Definitely felt like I was in good hands. Would absolutely reach out again for future projects.

It is not easy to find a reliable electrician. Much less one that provides free "virtual" estimates…read more(over video conference), fixed price quotes, and fast responses. I also really liked that I could schedule online on Jon's website to make it easier to align my schedule with his availability on my own time. In short, excellent customer service up front and through the whole process start to finish. He might not be the cheapest, and definitely not the most expensive, but it is reasonable and he provides fixed-pricing which he sticks to as long as scope doesn't change. He also pulls all necessary permits and has passed all inspections with flying colors. Jon has now completed two projects for us. About 6 months ago, he installed new bathroom fans in 4 bathrooms and he recently installed an Electric Vehicle charger in our garage (along with a 60 AMP breaker to support it). I received a word-of-mouth recommendation from my neighbors who had Jon perform a much larger project which included significant re-wiring of their entire house, as well as a new breaker panel among other items. Another neighbor had Jon install a bathroom fan as well as some other work. They could not say enough good things about him and they were 100% right. I have nothing but praise for his work quality. I am one of those customers that likes to do a lot of research up front before I buy items for my house. Jon was patient during my bathroom fan researching as well as my EV charger purchasing and provided me his input as-needed. He let me buy my own fans and charger to ensure I got the items that I wanted. Along with all the excellent electrical work that he performed, he also makes sure to check in with the homeowners if there are unexpected decisions that need to be made during his process and he does not push "the expensive option". There were some moments where he had to cut into drywall and he warned me up front that he does not fix drywall (no electrician does). A big bonus goes to his patience, not just with homeowners, but with my kids too. One of my kiddos had a ton of questions and Jon took the time to talk to him and explain how everything worked and some of the fundamentals of electricity (and safety around electricity). Attaching a few photos of the EV Charger. The Bathroom fans just look like bathroom fans (not interesting).

Jeff answered the phone and was Completely understanding and very Friendly. He was willing to come…read moreright out, even same day, to help solve my problem. I'd highly recommend them!

I had a very difficult time finding someone in Berkshire County, MA to service our HVAC System. I…read morecouldn't be happier that I found ITS Home Services. Shelby, the office manager, was responsive to my request for service. Connor and D.J. arrived on time. They went over what they were going to do, gave me a cost, and when I approved it, they serviced our mini split system. I was so pleased with their work that I signed up for their service contract. I highly recommend them.

Didn't actually use their services. However response was very fast and an early appointment was…read morearranged. Follow up messaging and phone was very efficient. Long story but had to cancel. Would contact in future if the need arises.

These guys were great. Did the job with less than a days notice and the price was the best I found…read morein town. Work came out just as expected.

Steve has been doing electrical work for my family for over 25 years (note that his Google listing…read morehumbly says "5+ years" which, in my opinion, doesn't adequately convey his long experience, including from his service in the US Navy). We recently bought a new home in the Berkshires and Steve has been there for us, addressing a few issues identified by the home inspector (e.g. ungrounded outlets), installing new dedicated circuits for air conditioners as well as other outlets we needed, installing sensor lighting outside, and ensuring that a nonoperating lamp post had been safely disconnected by previous homeowners. Steve is consistently responsive and reliable and his rates are very reasonable. He's a very thoughtful, thorough troubleshooter. Plus, he's just a joy to have around, a very kind person. If I could give him 6+ stars I would!

Update: Steve Drager finally came and finished the job…read more This electrician scammed seniors of $150 for a 30 minute visit (even less when deducting time spent looking at our garden). All while telling us only what we already knew, and then telling us to pick up a part ourselves. Steve Drager even led us on a wild goose chase to a local business that hasn't had an electrical supply department for years. Payment was made with the understanding that the job would be completed. But Drager is refusing to complete the job, and won't even answer the phone or call us back after 3 weeks.

Had my garbage disposal replaced and line unclogged. Great service! Fast response and quick to get…read morethings done. Highly recommend!

Frankie, Please accept my huge gratitude for your help to…read moreresolve the issue with my septic pipe. You acted professionally and experienced. You were able to identify the exact problem and give me the correct answer which resolved the issue. I called one plumber before you. That plumber refused to deal with it. Only informed me that he is charging $100 an hour and recommended another company which is charging $150 an hour. I wasn't comfortable even to bother calling there. Thanks God, your company showed up in Yelp. You responded and helped immediately. You got my 5 Be blessed! Sincerely, Tanya.

John is fantastic. His work is second to none. We contacted him on a Monday and he began the…read moreproject that same week. He got back to us within an hour of us calling and came over to give an estimate the same day. His work is impeccable. The detail and quality is exactly what we were looking for. He kept us informed throughout the entire project and it was done quickly and efficiently. Not only is John very reliable, but he's honest as well. We were never left in the dark. We highly recommend John and his team of trusted contractors. We will never look elsewhere!

John did some work for me last fall and I was really impressed. He was very efficient and…read moreknowledgeable, which showed when I asked him questions about safety and code that were beyond the work he was doing for me. He books by phone (call or text) and is usually booked out a few weeks to a few months, but also handles emergencies 24/7. Good prices and very straightforward. I will absolutely hire him again.