Honesty, quality of care and the office experience is all full. Not explaining the bill and how…read moremuch staying at the home. No communication.

If I could do no stars I would, my grandfather was moved out of his perfectly fine, cool, room and…read morenot a single family member was notified. Not only did they break some of his items, they put him in a room with a man that the nurses were already aware had a problem with Turing the ac to heat and my papa sat in a 90 degree room (on a 103 degree day) Im not even sure when they actually moved him, his own nurses didn't even know what room he was in to tell me when I got there. I asked why he was moved and still, clueless.. I got into the room finally and my papa was basically unconscious, skin was soaking wet, I ran and got a nurse for them to only come in to turn the ac down and leave, not even check on my papa that I was showing concern for. Finally after 4 days of no changes, my mother basically had to break down in tears and beg them to move my papa to a cooler room, they had him moved in minutes. Just For him to be rushed to the hospital 2 days later for an exploded gi tube, and terrible infections that we didn't know about. my grandpa is bed bound and has early dementia, he isn't able to eat or drink, and his mouth was so cracked and bleeding and infected when he got to the hospital this time that the nurses where even upset. The hospital explained we should have had supplies to have been keeping his mouth wet atleast so his tongue and mouth would heal, but we never ever got any info on how we could help, ever. Only by the hospital, Didn't know we could do anything at all since he was not able to have anything by mouth period. His skin was so bruised it was actually tearing just by small moments and bleeding, they just said it was from the iv and his skin is damaged... So they just left his arm open wound, bleeding, and I have to call nurses back to come bandage it. As I thought that's what they were already going to do. There's been a lot a handful of times iv walked in to see my grandfather and he was hanging half way off the bed, saying he'd been yelling for help and no one obviously came because my grandpa is also paralyzed on half of his body and hasn't been out of bed in over 2 years, for him to have been able to lift his legs with big compression shoes on had to have taken him a while. Where was everyone?! My grandpa has gone to the hospital probably 10 times in this last year, and every time he goes to the hospital, he gets better. He goes back to this place and he's being rushed right back, and iv never seen people just not care so much. It's completely disheartening and my papas life is important, plz know this is someone's son, this person has people that love him and that he loves, he's not just another person laying up in the home. I think that should go for every patient there period. Also my papa had a seizure? We have no idea where or why or how, the hospital is even confused but his tongue seemed to have been bitten soooo I'm not sure but plz treat elderly with respect. They are souls, people, like I said- someone loves them.

Their care is above and beyond. I have needed them twice and they are wonderful. K'Leigh and…read moreStephanie were my wife's primary caregivers and I could not have asked for better. Ronnie was awesome when Stephanie was out. The entire staff was great to and for us.

This is a wonderful organization. My mother was under the care of Alamo Hospice for several years…read morebefore she passed. The nurses and chaplain visited with her weekly, and always stayed in touch with me about mom's care and condition. The nurse was at her bedside with me when mom passed away. The chaplain came to mom's memorial service and gave a beautiful speech. I highly recommend Alamo Hospice of Boerne!!

This company good on my part they do evxcellebt care will keep u informed of anything you have to…read moreask, very communicative loving compassionate and the have empathy the staff is wonderful and veryvre s respectst ful on the patient aswell as family

Circle of Life took great care of my dad in the last few months of his life. Without their help, we…read morecould not have kept my dad at home with us. And they were extremely patient with all my questions. The staff is genuinely caring, even coming to comfort us on the dad my dad passed away.

Administration is not with hospice philosophy. They believe in expediting death not making it…read morecomfortable.

Hello, I called…read moretoday to get information on visitation for my great aunt who was admitted this afternoon to your facility with less than 24 hrs of life to live from her healthcare providers. I called your public phone number online and I expressed to your staff member LETA that the in-patient number that was previously provided by another colleague was not answering whatsoever. LETA was very unprofessional and continued to mock my situation with a long "BBBYYYEEE" after I restated that my great aunt would be passing in less than 12 hrs according to her physicians and that the agents response wasn't helpful as me and my family were only trying to visit one last time before my great aunt passes. I then called back and asked for a supervisor and got a different staff member than the previous one but then heard LETA taking over the call and tell her colleague that this was her caller. I proceeded to ask for a supervisor as I did not receive acceptable customer service previously from LETA and that it was not acceptable to anyone's standards considering the severity of the situation. LETA then proceeded to tell me how rude I was by questioning her and showed no empathy towards the situation at hand not including multiple times that I was cut off and told that the calls were being recorded. She also stated how she was the only supervisor on staff at the moment. So I am reaching out as your staff is very aware that they are being recorded but did not provide any human decency in this call. This behavior is unacceptable for healthcare and appalling for humankind sake. Please look in to this as I will also be sharing this on social media.

Elegant Hospice Care has been a blessing to our family the last couple of months in assisting with…read moremy mother-in-law's care. A nurse comes twice a week to monitor vital signs, such as blood pressure and heart rate and answers any questions we may have. Our CNA Katy also comes twice a week and takes care of her hygiene cares such as bathing, dressing and grooming and brings any supplies needed. Very out going person whom my mother-in-law looks forward to seeing. I would highly recommend Elegant Hospice Care to anyone that has a family member or friend that needs Hospice care. God Bless all the providers that assist us in this stressful time in caring for our love one. N Medellin

Everyone from Elegant Hospice Care is very kind, caring and resourceful. They all go out of their…read moreway to help you. Krystal Rhodes our Social Worker goes above and beyond to help the patients and their families with whatever needs they may have. She just recently finished helping me with respite care for my sister which we hadn't had for several months but she stayed on top of it and kept following up to get us the help we need. She really does care for the patients and their families. I am so grateful to her for all of her help & dedication to her job. Chaplain Cindy is also very kind & caring. She also goes out of her way to talk to me & my family and to pray for us. Kendra is also very sweet and caring and it is always a pleasure speaking with her. She is always very informative and also goes out of her way to help. All of the nursing staff is also very kind & caring. We are so blessed to be in the care of this agency. I could not ask for a better Hospice Care Agency. Everyone is excellent! Thank you all for your generosity. It doesn't go unnoticed. You guys are a 10 in my books!

I would not recommend this company for hospice services at all. I used them for 30 days and was…read moreextremely dissatisfied. I had to practically beg for incontinent supplies for my Mother every time she needed them. I asked for barrier cream and never did receive any. My Mother was placed in a assisted living facility at 3:00 pm and nobody from Season's even arrived until almost 9:00 pm. My Mother was supposed to be on oxygen and I did not know how to work the machine so she had none until the hospice nurse arrived. The hospital bed they got her was a joke, every time you raised the head up it was crooked. The mattress was very uncomfortable for her. Five days after she entered the assisted living facility she was having pain and I asked the med tech if she had been given any medication for pain. She said she didn't have any medication for her. My Mother is on blood thinners and sure enough she had not been given any for FIVE DAYS. This was a combination of the hospice nurse and the facility nurse not noticing. When I called the Season's nurse who told me "She would always have my back", I told her it surely didn't feel like it! When I changed hospice services she said she was sorry that they didn't meet my expectations - I hardly think they would meet anyone's expectations.

From the owner: In end-of-life situations, the role of Seasons Hospice is to engender hope in the lives of its…read morepatients and their family members. We provide pain and symptom management for our patients, so they can live out their remaining days with hope. We offer them and their families hope and support during a difficult time.