They did an OK job. I never went to an office, so I can't give my experience on that. The quality…read moreof care was a 3.5/5 . But I like that we give us informative brochures on the process of passing away. they have different types of palliative care .

Great nurses and chaplains. Team approach to caring for hospice patients…read more Nurses are attentive and responsive. Nurses and chaplains are caring and listen. Team communicated with us about the care plan.

I was at this facility for care after surgery to repair a fractured tailbone. It was a very…read morepleasant stay. The staff was very involved in my care, consistently attentive to my needs and requests, and very nice. It seemed that they all enjoyed their work. The physical therapy was also right on target with the level of exercise that I was capable of and what really helped me on the road to recovery. Lori D.

This nursing home and rehabilitation center was used as a voting place, but I highly recommend it…read more The facility was bright, cheerful, and clean. The patients/residents were well-taken care of and enjoyed being there. The staff interacted pleasantly with them and made sure there were plenty of activities.

If I could leave 0 stars I would. My grandma is FINALLY free from their torture. She stayed there…read morefar too long unfortunately. I wasn't able to see her for a couple months because I broke my leg. When I was finally able to get around I went to see her and EVERYTHING I bought her was missing. To her bras, underwear, nail polish, nail clippers. EVERYTHING. This facility is a joke, Mr Davis is 2 faced. Acts all nice of course does the whole run around how it's so important to have communication but they have 0 clue how to communicate or call if there is an issue with the patient. Instead they tuck patients TIGHTLY underneath their blankets so they are forced not to move. Too weak to remove the blanket because they give them certain meds to knock them out. Before my grandmother arrived at this facility she was able to walk EVEN THOUGH SHES BLIND. She was able to cook, clean, wash her own dishes. Take out her own trash. She was 100% independent no provider. She DIDNT NEED ONE. Until she broke her arm and hip. This facility is a joke think twice before sending your loved ones there.

My dad was sent there with a broken shoulder. From the time he got there it took 16 hrs to get his…read moregeneric medicine. He laid in pain all night. He rang the nurses station cause he had to go to the bathroom. They never came. He urinated on himself. Management is sickening.

Dr Aaron Terry, is very knowledgeable, did a thorough anual physical and answered all my questions…read more I would recommend him!

I am grateful to finally be treated by a well organized, professional…read more medical clinic who show they truly care. I'm a CA transplant( 18 mos now)& have sadly experienced a negative experience with previous medical clinic & Dr plus a specialty clinic where the specialty was obviously focused on making $$$ more than their patient welfare.

I'm very happy with the service and care provided to my mom. they are always attentive and pay…read moreattention to our needs.

I love working with this hospice company, my nurse was extremely tentative and careful to our…read moreneeds. This is a wonderful team that work hard to deliver top quality service!

My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident

If I could do no stars I would, my grandfather was moved out of his perfectly fine, cool, room and…read morenot a single family member was notified. Not only did they break some of his items, they put him in a room with a man that the nurses were already aware had a problem with Turing the ac to heat and my papa sat in a 90 degree room (on a 103 degree day) Im not even sure when they actually moved him, his own nurses didn't even know what room he was in to tell me when I got there. I asked why he was moved and still, clueless.. I got into the room finally and my papa was basically unconscious, skin was soaking wet, I ran and got a nurse for them to only come in to turn the ac down and leave, not even check on my papa that I was showing concern for. Finally after 4 days of no changes, my mother basically had to break down in tears and beg them to move my papa to a cooler room, they had him moved in minutes. Just For him to be rushed to the hospital 2 days later for an exploded gi tube, and terrible infections that we didn't know about. my grandpa is bed bound and has early dementia, he isn't able to eat or drink, and his mouth was so cracked and bleeding and infected when he got to the hospital this time that the nurses where even upset. The hospital explained we should have had supplies to have been keeping his mouth wet atleast so his tongue and mouth would heal, but we never ever got any info on how we could help, ever. Only by the hospital, Didn't know we could do anything at all since he was not able to have anything by mouth period. His skin was so bruised it was actually tearing just by small moments and bleeding, they just said it was from the iv and his skin is damaged... So they just left his arm open wound, bleeding, and I have to call nurses back to come bandage it. As I thought that's what they were already going to do. There's been a lot a handful of times iv walked in to see my grandfather and he was hanging half way off the bed, saying he'd been yelling for help and no one obviously came because my grandpa is also paralyzed on half of his body and hasn't been out of bed in over 2 years, for him to have been able to lift his legs with big compression shoes on had to have taken him a while. Where was everyone?! My grandpa has gone to the hospital probably 10 times in this last year, and every time he goes to the hospital, he gets better. He goes back to this place and he's being rushed right back, and iv never seen people just not care so much. It's completely disheartening and my papas life is important, plz know this is someone's son, this person has people that love him and that he loves, he's not just another person laying up in the home. I think that should go for every patient there period. Also my papa had a seizure? We have no idea where or why or how, the hospital is even confused but his tongue seemed to have been bitten soooo I'm not sure but plz treat elderly with respect. They are souls, people, like I said- someone loves them.

Honesty, quality of care and the office experience is all full. Not explaining the bill and how…read moremuch staying at the home. No communication.