You get out of it what you put in. So many people come to a…read moreplace like this expecting luxury spa treatments and effortless "magic pill" solutions to their addiction. That is not reality. Starlite is a place where you are expected to put in effort if you WANT to get well. The facilities are older, but are comfortable and are undergoing major renovations and improvements. The staff are pleasant and supportive, but they are not here to pamper you so you will want to stay longer or come back again and again. They are here to keep you focused on recovery and getting your head screwed back on straight. There are multiple therapies available because not everybody is going to respond to one style. Once again, though, an addict has to put in the effort to recover as therapy does not work passively. This is a great place to get away from whatever caused the addiction, and to work toward recovery. It removes you from the world where the drug/alcohol was available AND gives you the time to think about and work on getting well so when you leave, you can face that world again with the understanding of how not to slip back into the addiction thinking. If you really want to get well, this place really can work.

I have been to Starlite three times since 2009 and have never had a terrible experience. It isn't…read morethe best rehab out there, to me La Ha is better but they have mostly caring staff, a wonderful doctor Dr. Davis, alright good, decent rooms. It's in the hill country and there's a pretty view overlooking the hills in the distance. They have a pool, a store that's open a couple times a week. The classes are ok, but like I said I preferred La Ha over Starlite. I was really enjoying my most recent stay there when my insurance was suddenly no longer accepted so I had to transfer elsewhere. Would I choose Starlite again? Probably not but then again I hope I never need rehab again. So if you're thinking of going, it's not a bad place but definitely shop around and definitely do not go to Ripple Ranch in Spring Branch.

Very friendly, attentive and listened to what I had to say. Clean rooms and they are open 24/7!read more

10/10 highly recommend! Received the best care & felt heard by every staff member. This is the…read moreplace you want to be at when you're not feeling well!

This place should be shut down and if you love someone, do not send them here. My mother was…read moretransferred here after having surgery on her leg. The depressing, dirty, dim lit entrance resembles a scene from American Horror Story and the poor service matches that. The first night my mother was there we called the nurse to help change her bed pan. An hour later no one had arrived and my mother was crying from the pain so I had to remove the overfilled pan while some of her urine splashed on me. When the nurse finally arrived I told her we didn't need her anymore since I did it myself and she rolled her eyes with a deep "UGH" and left the room. The attitude from the staff is astonishing. It's hard enough to have a loved one suffering while you worry about their well being but dealing with unprofessional health care workers who clearly hate their jobs and are constantly annoyed when you ask for help only adds to your stress. The food was also horrendous. When I showed them the pictures of the inedible food they served, they asked ME what it was. The dietician told me that the food was "standard" and when I asked her if she would eat it, she wouldn't respond. When I finally found a wonderful facility for my mother, Sonterra lied about submitting her paperwork which delayed the process. These people are liars who only care about insurance money and would rather drug their patients to stay in bed all day so they don't have to work than actually treat or care for their patients. I've told my mother's doctors to never recommend this facility to anyone and have also been alerting my friends and family in San Antonio to avoid this place at all costs.

Sonterra Health Center (SHC) shows a genuine interest in our loved one. They care about the family…read moreunit and make every effort to connect with the families to ensure our loved one's needs are met as quickly as possible for their long term health needs. The staff attends to matters that concern their patients and work tirelessly to assist their patients in bettering situations as they arise. For this we are greatly appreciative. Quality of care starts from the top down from professional administration to the outstanding nursing staff to physical/occupational therapies, cleaning, maintenance and reception. Each skill attends to the patients with respect and dignity as if they were their relatives (the kind you love). All levels of the SHC have touched us personally with their abilities and they go the extra mile to make my brother's experience a positive one. As I said, the office experience we've had started with administration, VA in house support, reception and each category work well together to make the entire process as smooth as possible. Each of the skills work in tandem with their counterparts, the patients and families to make SHC a welcome and pleasing experience for our loved ones. If I am to be honest, there is one area that needs improvement and that is the food system. A primary thought is that of the nutritional requirements of the patients like my brother being a diabetic. I see very little initiative in maintaining a consistent diabetic diet per CDC guidelines. Additionally, I'm a high proponent of management awareness of what the "customers" i.e., patients are eating to see if quality changes should be made in an effort to make life better on a daily basis. As stated earlier, I/we consider all the major branches of staff at SHC are exceptional and the food part could do better to make SHC an all around exceptional center for its patients. Kudos to the following staff members in no particular order: Josh (Admin), Kendra, Candace, Tony Bass, Val, Maria, Angie, Mica, Gloria, Christina, Jennifer, Pearl, Jackie, Juan, Kimberly, Miriam, Cole, Michael, Matthew, Jonathan, Kiaria (Reception), LaRanda, Stephanie, Casey, Maria, Wanda, Alex, Josh (Maintenance), Charles and Steven Keep up the good work SHC, we appreciate you!

Love the concierge medicine idea. I'm a single parent and , last year, I spent over $6600 in…read morepremiums and deductibles before my insurance kicked in to pay 80%. - which was 6 days until the new year started. That's not counting my out of pocket for office visits, prescriptions, vaccinations, etc.... So closer to $7500? Now, I pay $175 a month for my son and self with Cibolo Family. I also signed up for vision & dental through work and a HSA Acct ($100/month). I also got a basic Major Medical Policy in case of a car wreck or some other major medical issue ($30/month). I'm saving $425/month in premiums. And there are no deductibles (saving $3000/year). Also, I love that, when I call with an issue, I am almost always seen the same day. Blood work, basic labs are done there and included. And the one time I needed to see a specialist, Dr. Hodnett called to make my appointment (the next morning) and arranged for a significant discount of that office visit ( it was only $100- still saved $325 that month!). Plus, you get to know your doctor and visa versa. I love Dr. Hodnett. He's proactive. Actually listens to my concerns and has never made me felt like he was being dismissive or placating me like a child (like my previous dr in town did). And the entire staff - at both locations - are so wonderful! They're always pleasant, and have gone above and beyond to help get us what we need when we need it. We're about to start our 2nd year with Dr. Hodnett and CFM. I tell everyone to check them out! I'll never go back to big corp medicine.

My husband and I have been a part of Cibolo Family Medicine since 2020. We not only have come to…read morelove the concierge model of medical care but Dr Stuart and staff have become very dear to us. They are always kind, compassionate and professional. We have chosen to continue with them even as we enter Medicare stage of life. Their service has been a blessing and an absolute breath of fresh air from the norm. Thank you Cibolo Family Medicine

Dr Hoffmann was very attentive, listened, took time, offered suggestions with a great bedside…read moremanner. I was very pleased with him and the entire experience at Boerne Family Medicine. Thank you!

This post is going to be a bit lengthy, but I feel its imperative to be as detailed as possible. I…read morerequested a refill of my medications a little over a couple of weeks ago. I take a couple different types of medications for diabetic neuropathy and have taken the same medication for more than 2 years. Life without this medication is very uncomfortable and painful to say the least. My medication was denied by the doctors office because Its been sometime since I was last seen in office, so they were requiring a visit. I guess NOT going to the doctor is now a bad thing. Nonetheless, I agreed and set up an appointment. The day for my appointment came and went when I realized the day after that I missed it. I immediately called the office to let them know that I was very sorry for my absence, but I had an emergency. My 11 year old Son's school nurse called to let me know he wasn't well, had a fever and had thrown up. I immediately went to pick him up and forgot that I had an appointment. I am now going to preface my Son's situation. My Son has a terminal disease and wheel chair bound for the remainder of his life. So, his needs will ALWAYS come before mine. The receptionist indicated that she would need to speak to the office manager because she wouldn't be able to reschedule me until the hold within the system was lifted. I also made sure to mention my medication wasn't refilled and I needed to get get on schedule at their earliest convenience. I again apologized for the oversight. I was just taking care of my kiddo. The following day I received a call from the Office and the receptionist said she would be happy to get me re-scheduled, but first had to collect for the no call fee, $75 dollars. I immediately responded with, a you have to be kidding me response. She shared that she had no option and referred me to the office manager who said she would not waive this fee because they waived this fee once before back in June last year. We no longer live in a world of compassion or forgiveness, especially when a co-pay or deductible is in place. I had every intention of seeing the doctor and would have gladly paid in advance for the re-scheduling of the visit, but $75 because I missed. What makes matters worse is I have been in pain since Friday last week because they held my prescriptions hostage. These medications aren't pain killers or muscle relaxers, but they do make a difference in my life. If you value yourself and want to be valued my your physician, this is not the practice for you. back to the drawing board.

Great care. Can always get in when we call. We have really liked every Dr / PA we have seen!read more

Seems the PA's care more than the "physician". Unfortunately the PA's have to get medication…read morethrough the ONE "doctor" Charles McCurlly. He seems nice and caring, kind of I guess, but has absolutely no empathy. How do you cut someone off a medication that is apparently addictive and not give them a medication for withdrawals from this med being prescribed for at least a year (more like two) and have been taking for over 20 years. This little tiny pill that I would cut down into quarters and would take 1mg a day for panic attacks AND essential tremors Just cut off. Don't get me started on my wife's nerve pain that they won't call in because we lost our insurance. Two hip surgeries and a layoff and being fired for having two hip surgeries and to cut us off of refills because we're having a bad year? Nothing but evil and lack of empathy. Apparently I'm not the only one with complaints with a three star rating. If you're older and need actual care. Steer clear. This guy decided he was retired at a young age. Referall fees and not getting sued or whatever his deal is I personally need a doctor. Not someone just wanting my money! Which I'm losing a lot of going to this guy. Hope to see you on that sea wall one day. Good luck.

I'd give this place zero stars if I could. Any positive reviews that are being left, are being left…read moreby people that work at this facility. And the only reason for that is to offset all the negative reviews. They have multiple complaints against them by family members of the residents. Don't leave your loved ones at this place. They are understaffed and under qualified to take care of anyone. I have a family member that has been here a couple weeks and within that time, I have seen him decline drastically & have seen so many unacceptable & inhumane treatment of not only him, but the other residents. It has been excruciatingly hot outside and there central air was broken for at least one week that my loved one has been at this place. You have to literally stand there and make them give your loved-one a bath. Clothing, food and snacks have gone missing/stolen from their room. They didn't have running water for at least two days. We had one resident there asking us if we knew when they were going to turn the water back on. When they do have running water, dirt comes out of the sink pipes. Because of how disoriented my relative is, he actually has drank this filthy water. We're constantly having to take our loved one bottled water because of how dehydrated and thirsty he is. They even have the maintenance guy filling in for the CNA's, someone that has no formal training. My loved one is unsupervised, has fallen multiple times because he is hopped up on meds that they shouldn't even be on, prescribed by the nursing home dr - which by the way is only there once a week. My relative has already tried to escape a couple of times, and was literally able to make it out the door. That only goes to show that there isn't enough staff working there. I don't even know how this place can remain open. This place needs to be shut down. If I had power of attorney, Our loved one would no longer be staying here. What should have been a five day rehabilitation to get this person's meds adjusted has now turned into a nightmare. They have been there for over two weeks and has progressively declined instead of getting better. He also has an ear infection that we've been telling them about for over two weeks and nothing is being done about it. Even a lot of the people that have been either residing there and/or working there for a longer period of time, say that they don't even know how they have not been shut down. They get a bunch of people to work there that come in from temp agencies and they can't get anyone to stay. completely understaffed and under qualified people. And it isn't just with my own relative, we have seen other residents not being taken care of properly. No one is taking care of these people the way that they should be taken care of. You can have your light on in your room and no one will come to help you for hours, if they even come in at all. When I was trying to leave, and my relative was gripping my arm, not to go, I tried to get help from one of the nurses or a staff member. I thought maybe they could try to distract my relative and or talk to him, but when I asked for help I was told-and I quote "what do you want me to do about it?" And when I asked about getting a nurse to go in there to help, I was told again - and I quote "what do you expect them to do about it?" We're constantly having to take our own cleaning supplies to sweep and mop my relatives room. It's heartbreaking to see the treatment that they are giving my relative and also the other residents. This place is a joke. I need to add that before he came to this place, he was living on his own, drove his own car, made his own meals, & took care of himself. He was originally taken to the hospital because he had a reaction to his meds, then admitted to this facility to transition from hospital to his home. This was only supposed to be a temporary situation.

Town and Country is a nice facility with great services and staff. The staff work hard to take care…read moreof the residents. Keep up the great work!

It is an awful feeling to wait months and months to go to the doctor and finally work up the…read morecourage to go and hear the nurses talking about you for having the pain for 6 months and finally coming in. She should be ashamed.

Very rude nurses and no sense of compassion. The a/c has been broken for over a week and it is…read morevery hot in the exam rooms. The Provider does not check on you and you just have to sit and wait for hours until it's your turn.