Disappointed Returning Customer - Decline in Service and Professionalism ​I was referred to Home Furniture on Airline Hwy in Baton Rouge by a repeat customer back in 2023. After work one evening, I stopped by the store in my work attire to purchase new dining and living room sets. Kenn, the representative who helped me, was very professional and helpful. Within an hour, he completed my sale, secured delivery, and added a 5-year warranty. It was my first major furniture purchase, and I left extremely satisfied -- even recommending the store to others. ​In 2025, I returned to process a warranty claim for a damaged furniture piece, and this experience was completely different. When I walked in on my day off, Sonia greeted me kindly and began assisting right away. She mentioned that Kenn, now in management, would be with me after his meeting. This second visit took much longer than my first one, and when Kenn finally assisted, his behavior, body language, and communication made me feel as though I wasn't being heard. It was disappointing to see such a change in professionalism from someone who once provided great service. ​As Sonia and I finalized the replacement order, another employee, Harry, called across the store loudly saying I could pick up my furniture on a certain day and time. He yelled the information rather than walking over to inform us of a quicker way to get my furniture than delivery, which felt highly unprofessional and inappropriate. Sonia and I continued with the delivery option. Two days before delivery, I returned to ask if I could pick up the furniture instead. A young lady at the register started to help but called for Sonia, and Kenn stepped in, completed the paperwork, and told me I could pick it up the next day. ​This visit felt nothing like my first one. Ironically, the delivery personnel were more helpful and courteous than the store personnel and management I dealt with. The only noticeable difference was how I was dressed. I left feeling stereotyped and undervalued, which was disappointing after once being such a satisfied customer. I hope management reflects on this and ensures every customer receives the same level of respect and professionalism, no matter their appearance. read more

Service was great. Big selection. Love this sofa so much. Great value for price. Will definitely go again. read more

Home Furniture Plus Bedding - Sectional with recliners - Mattresses Near Me - Baton Rouge, Louisiana

Don't get the warranty it's a scam they won't honor the agreement and won't ship outside if their small local window

I normally don't do this but after what I seen with my own eyes me and my wife walked around the store looking for furniture to purchase for our new home checking things out we walked around looking at there furniture for about 20 minutes straight with know help and the sellers seen us in they still didn't offer any help walk clean by us didn't greet one seller walked by us multiple times still didn't ask did we need any help she had on green and white on this day 6/28/25 as we proceed to leave the store another couple walked in and we so happen to wait to see if they were going to greet and ask did they need any help and they did what exactly we thought they Greeted the couple and asked did they need any help we felt as they looked at us like we wasn't going to spend any money r the way we were dressed whatever the case may you should never judge a book by its cover and we really seen what we liked but we never received any help read more

This was my second attempt at buying a sofa, ladt one the delivery guy came to my door and sais I can't get this in there loaded it back up and drove away, that was Ashley Furniture. So got my money back , went to Home Furniture, the sales person was totally professional,took his time to answer ALL my questions. The delivery guys got here, Will and Alvin, they got my couch in with no hassel, they knew excately what to do , they were very professional and courteous, got my couch in with no problem,,,!!!!!!! Love Home Furniture Carolyn Yale read more

I purchased a new sofa set from the Home Furniture by the Mall of Louisiana. The salesman was very welcoming but he also let me browse without crowding me.I set up delivery for the next week. The delivery men were prompt and very professional. I will definitely purchase furniture from Home Furniture in the future! read more

Well I tried to give them the benefit of the doubt, but I finally decided to leave this review after today. I recently bought a sectional, and the experience was interesting. The first sectional arrived and had multiple construction issues. The delivery guys called the main office and got a replacement sectional ordered. I appreciate them taking care of this instead of just dropping it off and leaving. The second sectional came in and two or the three pieces were fine, but the third piece had several issues. Instead of replacing it, they scheduled a service tech to come fix it. When the service tech arrived, he was able to fix one issue, but the seat had a severe dip towards the back that he couldn't fix. He said that everything looked correct and that there are slight differences in how sectionals sit. This one was way different than the one in the store and the first one that we received. Unfortunately, he is only able to fix it if it's broken..... This is not what I paid for, and I also paid for the full protection plan which was not cheap. It's really disappointing that they carry this low quality furniture and didn't make it right. We will not be shopping here again, and I caution anyone that is currently in the market for new furniture. read more

My experience with Home furniture has been awesome. Tari my salesperson and even the delivery guys were so positive and friendly, I told them they needed a raise for being so nice. Thank you Tari at Bluebonnet, Baton Rouge for being my salesperson for many years. I don't shop anywhere else because of you. Diane Westmoreland Zachary La read more

I've purchased plenty of furniture from home furniture and I have never been more disappointed. I originally was helped by Jason Cartier- who is great! Jason was very nice and took the time to help me. I liked that he was honest and worked to get me the best possible deal for a clearance sofa. I decided before buying that I would check out the surrounding stores to see other options. I returned 2 hours laters and understandably Jason had left for the day due to working over time. I would recommend Jason Cartier to anyone and if my experience were just based on him I would give home furniture 5 stars. When I returned I was serviced by Kyle Noel who is a liar and needs to stop conning people for a sale especially when people have lost everything during a horrible flood. Kyle Noel sold me a 5 year warranty stating that it covered everything he kept emphasizing that at least 4 times (I recorded the conversation) based on that info I decided to finish the sale of sofa with a non refundable 5year warranty. I was then left with the cashier. As I was about to pay the receptionist next to me was on the phone answering questions and said the warranty does not cover water damage I'm sorry if you thought the warranty did- the seller was probably mistaken when they sold you it. I then told the cashier that Kyle literally just told me that the warranty covered everything. She tells me that Kyle tells people that to close the sale but that the warranty does not cover that and she has heard him tell multiple people that knowing that it does not cover everything. I'm very annoyed at this point. Kyle happened to be walking back up so I stop him and asked what does the warranty cover- he states in front of me and the cashier Everything. I go everything even flooding? He then gets nervous and says well not flooding. So I go well wouldn't that be apart of everything maybe you should stop making such a general statement and be more specific because it's very deceiving. Kyle shrugs his shoulders and proceeded to walk off. Now what butters my biscuit is the fact that so many people are being lied to for a damn sale after experiencing this horrible flood. Not everyone has experience buying furniture and understanding what is covered by warranties and Kyle Noel is knowingly taking advantage by lying. If the sofa hadn't been clearance and I would have known Kyle Noel would be getting half the commission for nothing I would have canceled the sale. Pathetic Crummy Lying salesman Kyle Noel needs to be avoided if you are shopping at home furniture. Once again I would recommend Jason Cartier- very nice person read more

April 2016, my husband and I purchased a brand new couch and ottoman. We also purchased the warranty and we were told by the salesmen that the warranty would cover ANYTHING that happened to the couch. In July we returned to Home Furniture and purchased a bed for our daughter again purchasing the mattress warranty. When our house flooded August 13th we received over 5 feet of water in our home. We lost every piece of furniture we own. When I called Home furniture to see if I could replace my couch and bed with their warranties, I was told that none of it was covered under natural disaster. Living in South Louisiana, this information is imperative to know when purchasing a warranty that doesn't cover our all too familiar natural disasters. What is so sad for Home Furniture is we have to replace every piece of furniture in our home once it is built. They have lost all of our business because they made the choice to lie to their customers and sell a bogus warranty. I will never buy from them again and will share my experience with everyone who I know is in the market for new furniture. Baton Rouge do not be deceived by their commercial stating they want to help in rebuilding Louisiana. They only want to make money off of vulnerable customers in a time of need. read more