Matt is very knowledgeable and helpful! He is also very friendly and always willing to give me…read moregreat advice! I highly recommend Bonsall Pool & Spa!

Bonsall was amazing. my hot tub needed a part to keep it heat. Their technician arrived on time and…read morewas able to fix my hot tub on the coldest day of the year. Thank you to the Team!

This is an amendment to our initial review of 1star. After a bit of a rough start we were able to…read moretalk to Chris who told us how to fix our issue and clarified things that we were unaware of (service dept in another location, chemical misunderstanding) and receipt of missing items. He was very helpful and we appreciate his quick response and professionalism.

Do not buy a pool from them and expect good service! I bought an above ground pool in April 2020…read more I believe it was an Aspen pool but Supreme did not include that information in my paperwork. In 2021 I installed a deck around 1/3 of the pool and a concrete patio around 1/3. In 2025, we noticed holes in the liner walls and then we noticed small holes in the outside walls of this pool. I called Supreme and Tyler said the outside walls were still under warranty but not the liner. This was in July 2025. I texted and called Tyler back and forth about getting a new pool and what the warranty covered. I finally got an answer in September that the walls were 100% warrantied and a price for a new liner, replacement labor and freight. In October I was pushed off on someone else who told me as soon as I paid, they would schedule my new pool install appointment. I finally got the link to pay in November. I paid and asked when they would schedule my install. I was told it all depends on weather so they would put me down for early May and we would go from there. In March I tried contacting the number I had been dealing with and got a text stating that the number was no longer active. So I just went directly to the store. I decided to go with a different brand of pool since the other one was defective and needed replaced after only 5 years. I was told when buying the new pool that I would get no credit for the old pool since I was getting a different brand. I told them that is not right and asked for the manufacturers name so I could contact them myself. I still haven't received that information. Again I was told by Chris and Nick that my new pool would be installed early May. I requested to possibly have it done by May 13 and they said that shouldn't be a problem. On May 3 the salesmen Chris & Nick came out to measure for the new pool. I paid for a 28' since that was the size of my old pool. I could tell they didn't really know what they were doing and Nick was in a hurry to go fishing. They told me a 28' would not fit in my space, I would have to go with a 24'. If that was the case I would have a lot of added expenses adding on to the deck and patio. My daughter & I remeasured and figured the 28' would fit. I asked Chris when they would be out to remeasure and he said he's been busy with customers and since they don't normally have to come out twice to measure, he was trying to figure it out. News flash, I am a PAID CUSTOMER! He finally got back to me and said he would send out the project manager to measure. (Wouldn't that have been the right move in the first place?) The project manager Jordan came, measured & said the 28' would work. On May 14, I was told they would be out to set up my pool on the 20th. I was also told at this point for the first time that I needed an electrician to bond & ground my pool. Which was an extra $700. And the electrician explained to me that I had to cut back 24" of my concrete on the one side of my pool area. Another expense. On the evening of May 19 I got a call from Alex, another "manager" that schedules the crews and said my install had to be pushed back a day because of the rain we had. After I had already scheduled time off work to be here and I had already had the sand delivered in the street in front of my house. Which is extra by the way. The crew comes on the 21st, does the excavating, which I was told by Jordan would be hauled away for a small fee, and when I asked about this they said they were not told this and did not schedule a truck for this so they piled that material on my concrete and I have to figure it out. Then the crew was just sitting around for hours. I called Alex and asked if there was a problem. He said no, they are waiting for the pool materials to be delivered. Somehow, that truck didn't get dispatched. The crew finally got the materials and set up the perimeter of the pool and then I got another call saying it was getting late (4:00) so the crew would be out the next day to finish. They left before I knew it and left the bobcat sitting on my torn-up lawn. I knew it was supposed to rain the next day so I texted Tyler and asked if they were done with the bobcat if they could please get there and get it out of my yard to prevent further damage. He said they were done with it. Why the hell didn't they take it the night before? They showed up the next day did a few things and removed the bobcat tearing up my lawn even more. Have they ever heard of putting plywood down when it's wet? So I have that added expense. Tyler said they would be back on Tuesday. I tried reaching Tyler on Friday evening and on Saturday to see when they are coming to finish. No answer. I spoke to Alex today and he said we're waiting on the electrician to get finished before we can schedule. I said my electrician has been done since Friday and your crew was here so they knew that. I have already scheduled tomorrow off work and now they're not coming and don't know when. UGH

Bought our hot tub here almost a year ago. The process was mostly good, minus the delays in…read moregetting the tub. Was not their fault but the supplier, and ... well COVID shit downs etc. anyways they took the time to answer all my questions. Have come out to help with a couple different issues with the hot tub and always were great to work with. Definitely recommend!

I stopped in one day and spoke with a gentleman that I did not know at the time was the owner. I…read morewas in the market for a new hot tub and was doing research. I have previously bought a hot tub from the old town center hot tub store in Lincoln and was very happy but they went out of business. I asked the gentleman about his hot tubs and was asking basic questions when I was rudely interrupted after I told him I've had five hot tubs (which I have) and he kept rudely emphasizing his hot tubs cost $16,000. I look young so I assume he thought I didn't have the budget for his hot tubs. After he rudely interrupted me several times when I was asking him basic questions about his products I told him I was offended by his demeanor and the way he kept interrupting me. He was very arrogant, not friendly or helpful at all. I ended up buying a new hot tub from another place in Lincoln and I'm very happy. I'm still not very informed about Spas Plus's products but their customer service is extremely dissatisfying.

Thank you Strawberry for taking care of my pool needs. They really know what they are doing,…read morerespond quickly, and far prices!

My husband and I were listing our house that has an in-ground pool this summer and needed our pool…read moreliner replaced ASAP before we could put our house on the market. Ron, the owner, was responsive to our time constraint to get our pool ready + house listed. He was out the very same day our pool liner came in to get our pool drained + prepped, and then him and his team were out several more times throughout the next couple days for install and to make sure everything was running smoothly getting our pool opened for the season. The pool turned out great and our house sold in 2 days! Ron also handles all our pool questions, openings, and closings.

Wow! Kevin and his team were a dream to work with. Great communication, upfront pricing, stayed…read moreon schedule and delivered a top of the line product. When we were told they were the best in town, they were not lying. From day one dig to completely done-15 days.

This review is past due , but still haven't forgotten the over charging for service that required…read morezero work. I had our hot tub winterized and left for the winter. when we got back the lid had blown open. I am not sure whose fault that was, but after hours of cleaning and filling I discovered a leak. I took off the cover and found where it was leaking behind the insulation. i called Continental and asked them to come take a look to see if they could repair the leak. A serviceman came out for 5 minutes and told me they couldn't do anything. Little did I know they charged my credit card $300.00 and would not refund it when questioned

Everything was great! Walked in mask free and wasn't harassed. They have adopted the "wear one of…read moreyou want" ideology abs I support that 100%! They were very courteous and greeted us when we came in, answered all our questions and we found our new mattress! It was delivered today (about a week after we bought it, but we live in a rural area) and the delivery guys were nice enough to actually bring it in the house so that my husband didn't have to try to move the king mattress alone. 100% satisfied!!

Had a good experience buying my hot tub. Talked to the owner about that it was for my wife and…read morespecial needs son. Well when the installer came out a week later( my choice of date) he already knew about my son and that shows me that the owner took a real interest in what I said enough that he conveyed it to another person. That's customer service.

We paid up front for 50% of the total costs and then 45% as asked by the President, Aaron. His team…read moredug a hole on my yard over 7 months ago and have not been back to my property since. Unresponsive to phone calls, texts, and emails. This has been an absolute nightmare. I don't understand how this company is still in business

We did our research. In September of 2021 there were over 200 Google reviews for this company and…read morethey were 4.8 out of 5 stars positive. Let's just say that they've had $120,000 of our money for 2 years and we are not the only ones. There is no way that the current positive reviews are real. We paid 50% in October of 2021 and then 45% in March which was in the contract. We were to be swimming in July of 2021 but that did not happen. It is now 2 years later and the project is still not completed. They do not reply to calls, text messages or emails. I have mostly worked with Erik & Allen who are not owners but they are a big part of the problem. I would imagine that they just relay what they are being told by the owners, Aaron Stanger and his wife. WOWT / Mike McKnight just did a story on them and this is nothing short of a ponzi scheme in my opinion. Crazy thing is, they seemed to be a legit pool contractor before 2021. They claim labor shortages but they keep taking on new contracts and getting 95% of the money while promising a pool in 90 days. People have had liens put against their property due to the concrete contractors & plaster installers not getting paid by Premier. I am at the end of my rope. The contract says that I cannot post this without notifying them first. I have notified them and I am done. This has put a strain on every area of my life.

Just purchased our second hot tub from Home Innovation Spas (Lincoln). Everything was great. Superb…read moreservice from sales, to delivery, to tech (whom I needed to come out after electrician left as there was an airlock). Tech arrived within 20 minutes! These folks and friendly, professional, knowledgable, and care about their customers. I recommend them to anyone in the Lincoln area looking for a tub.

I talked to all of the main spa showrooms in town when looking to acquire a swim spa. Home…read moreInnovations Spas rose to the top in every category. Fast, responsive service, easy to understand process and fair price. Delivery and installation went off without a hitch. The best part, and often the most telling about the quality of a business, is the after the sale service that I have received. When it comes to questions about chemical levels, filters, minor maintenance issues, or regularly scheduled check ups, Home Innovations has gone above and beyond every time. Tim has been amazing to work with, and now that I found out they also sell cold plunge pools and master spa saunas, I will be doing more business with them. I purchased the H2X Trainer 15 D Swim Spa as a family compromise to wanting a pool or a hot tub. I am so confident that I made the right choice. We can use this year around, and despite the kids asking for a hot tub like they were begging for a new puppy, this has definitely become MY toy! I'm in this thing every day at least once, Winter and summer alike.

I have been using Olympic Pool and Spa for my pool and hot tub for years. I've purchased and also…read moreused for ongoing service and supplies. Everyone has always been responsive, helpful and professional. They test water samples and pro guidance to ensure chemical balance and clear water. I have friends that have shared nightmare stories about other pool companies but can honestly say I'd recommend Olympic without hesitation!

Horrible staff, expensive, lackluster service. As a new pool owner, I went to them to de-winterize…read moremy pool. The technicians they sent out had no knowledge of how to work a Hayward Pool system and proceeded to damage my sand filter first by breaking the sealing cap, then by failing to put the flow valve back on properly. The technicians also failed to de-winterize my water slide because they lacked the knowledge to locate the correct valves. Because of this, I was unable to use my pool system correctly as intended. The heating system would work because the sand filter wasn't sealed or properly placed. The Technicians spent more time talking on their phones and complaining than on getting the system to work properly. Very unprofessional service. Do not go to this place, it's an absolute waste of your time. Go to other better places.