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    5.0 (3 reviews)
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    Firstlight Homecare of West Suburban Boston - Office team at FirstLight Home Care of West Suburban Boston

    Firstlight Homecare of West Suburban Boston

    4.8(10 reviews)
    10.1 mi

    I cannot say enough wonderful things about this home care agency. From the very first interactions,…read morethe Firstlight team demonstrated compassion, professionalism, and dedication to providing the highest level of care. Every caregiver who supported my mother (who can be difficult at times) treated her with dignity, patience, and kindness, creating an atmosphere of trust and comfort that immediately put our entire family at ease. The staff went above and beyond to ensure all needs were met. Communication with Firstlight was always clear, reliable, and reassuring. I have to give a special shout out to Elise, who I primarily communicated with from Firstlight. She was always responsive, flexible, and proactive, which made an incredibly stressful time feel manageable. Her weekly updates helped my family work with the team to be proactive for next visits. That was greatly appreciated. Firstlight takes the time to understand individual preferences, routines, and personalities. Their attention to detail and compassion gave us peace of mind knowing our mom was in the best possible hands. If you are looking for a home care agency that delivers service with integrity and professionalism, I wholeheartedly recommend them.

    The ladies are sweet enough, the owners were a bit demanding on criteria. . First light didn't…read morereally listen to my needs, so on some days it was a hit or miss. If you are someone seeking long-term care top dollar pricing, this may be a good fit. What I did like about them is that every single person showed up on time. Some aids had their own special talents. One was a champion towel folder, and then Jenny was intimidated By the way those towers were folded and opted to keep them in a plastic bag, and then demanded that I folded my own towels. Jenny scented in Jimmy Choo perfume at $150 a bottle, but still needs training in customer service, listening skills and most importantly mindfulness. Had this awful habit of picking something up and putting it down and then forgetting where it was and spent 30 minutes of my time, looking for something things that she put down because she wasn't paying attention. Then out of frustration questioned me on why I needed this item. I found her to be wasteful. Some of the other ladies were respectful and delightful. I just can't think of their names at this moment. And then of course my favorite. KIARA! OMG, what a GEM! Always willing to do whatever I asked. Genuinely happy to come back. We formed a real kinship. She is a registered nurse and I believe The higher education made the difference in this scenario. Through her training to become a nurse she taught me a little tips and tricks that I can use for myself, things that I will treasure forever. FIRSTLIGHT, gives the impression that they'd like to be better than the competitors, and I do believe that they are and that their effort to unite the caregivers with an online training is wise. I would only suggest that they throw in a couple of new classes every now and again , so nothing else slips through the cracks. I have to add Kiara is a true asset to your company, & I hope you value her as much as I did.

    Photos
    Firstlight Homecare of West Suburban Boston - Building Exterior for FirstLight Home Care of West Suburban Boston in Needham, MA

    Building Exterior for FirstLight Home Care of West Suburban Boston in Needham, MA

    Firstlight Homecare of West Suburban Boston - FirstLight HomeCare Caregivers provide compassionate care.

    FirstLight HomeCare Caregivers provide compassionate care.

    Firstlight Homecare of West Suburban Boston - FirstLight HomeCare Owner Steve Stern (right) with Client, Ed (left) enjoy a laugh at the JF&CS Memory Cafe in Waltham, MA.

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    FirstLight HomeCare Owner Steve Stern (right) with Client, Ed (left) enjoy a laugh at the JF&CS Memory Cafe in Waltham, MA.

    Visiting Angels - Visiting Angels caregiver visiting the home of her senior client.

    Visiting Angels

    5.0(3 reviews)
    4.7 mi

    Visiting Angels are great people to work with. They are very responsive to requests and able to…read moreprovide advice and help tailored to our mother's needs.

    I use Visiting Angels to look after my mother while I live overseas. So far I am overwhelmed at…read morethe response my mother has had to the quality of care she receives. The people who look after my mother are incredibly kind and loving. We've used other agencies and had other folks in our home that are just there to go through the motions... Visiting Angels provide TRUE companionship for the elderly. They talk, the listen, they care and the respond. Most importantly for me is that I have a great caseworker who keeps me in the loop with things that occur in the house. She is a great resource for suggestions on how to handle tricky situations and also a great resource to coordinate things like food deliveries and other things that take place in the house while I am away. If you are reading this you have a loved one that needs support, it is a stressful situation and you sometimes feel like anything you do will be a mistake. I'm here to say that Visiting Angels eliminated so much of that anxiety for my family. Please engage with them and see how they can do the same for you.

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    Visiting Angels - Technology, caregiver, senior, women, tablet, home, visiting angels

    Technology, caregiver, senior, women, tablet, home, visiting angels

    Visiting Angels - 42nd Annual Victorian Fair of Melrose, MA on 9/10/23

    42nd Annual Victorian Fair of Melrose, MA on 9/10/23

    Visiting Angels - Our caregivers provide compassionate care for your elderly loved ones.

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    Our caregivers provide compassionate care for your elderly loved ones.

    Home Instead - homehealthcare - Updated May 2026

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