My mom was in hospice care with Heartland and I thought it was going to be a good thing. However,…read moreI started watching the videos in her room and was shocked and appalled at the treatment given. The last straw was when the aide had given her a shower on a Monday that I came to visit. Mom had a podiatry appointment and I was SO glad I was there to see the seeping wound on her middle toe with the redness starting to go up her foot. That should have been noticed by the aide. But it gets worse. On Wednesday of that same week, I saw an aide drag mom up by her arms after roughly pulling her legs over the side of the bed and then she picked her up and basically threw/dropped mom in her chair. Mom was screaming the whole time and the aide never said one single word to her the entire time she was in the room. This is not the care I would have expected from a company that is supposed to be taking care of elderly frail people. In addition, I talked to Heartland and explained what happened and that I was very angry. The person I talked to said they would send a different aide. I offered to send the video but they declined. I decided to change companies and when Heartland called me to ask why, the person on the phone had no idea that I had any problems with them and was not aware of my mom's treatment. There should have been communication of some sort and I doubt if the aide would have been pulled since there was no communication with the management team. Don't trust them !!!!!!

Heartland started strong--within a day of signing up for home care for our mother, we had oxygen…read moreand a hospital bed delivered, and they sent in prescriptions. Yay! The caregivers, for the most part, were wonderful, as were the people who answered the main phone number. The process needs work. After the first week, performance declined precipitously. There seemed to be bad communication between the field staff who visited our home and "the office." A nurse would request prescriptions via their archaic computer system, but half the time, the pharmacy wouldn't get the order. We would have to call the office ourselves to get any action. Initially, we were to get nurse visits on Tuesday and Friday, but we often got just one visit. When mom was transitioning to dying, we were told that we would get daily nurse visits, and we needed them badly to help care for mom. That didn't always happen, but we were never notified or given a reason why. On mom's last day, the nurse didn't show. The prescriptions that were supposed to have been called in the day before were not received by the pharmacy, and then the nurse didn't show, didn't answer our requests to talk. We were terrified, because mom was in terrible pain, and we didn't have enough medication to get her through the night. We called and called, and ended up having to drive to a farther pharmacy, racing to get there before they closed. We got mom through the night, and she died the next morning. But that last day was filled with confusion and panic, and we were never told why the nurse didn't show. I will never forgive them for making mom's last day so horrible, for her and for us. Then, we got a sympathy card that said "Remembering...[mom's name]." It was signed by about a dozen people--none of whom ever dealt with us. Not one nurse, PA, caregiver, or doctor that we spoke to or met signed the card, just a bunch of strangers. Find a different hospice company. Heartland Hospice broke our hearts and made the end more difficult than it should have been.

Quality Care - Compassionate Caregivers - High integrity company…read more We used Homewerks for one of our family members and can personally attest to the high quality care and compassion provided by Paula and her team. Similarly, we have referred them to many of our friends and business colleagues who consistently give Paula and her team rave reviews. Paula started the company after caring for one of her own family members so she approaches each case at Homewerks with the understanding and personal experience of what it means to have someone warm, competent and trustworthy at the person's side. While we are supporters of the quality care provided by Homewerks, we also cannot say enough about Paula and Tom as individuals - high quality people with unquestionable integrity.

I have immeasurable gratitude for the team at HomeWerks. 24-Hour in home care for my Mother, who's…read moremental health was progressively deteriorating from dementia, was accompanied by a lot of challenges as well as several emergencies. However, Paula and her team stepped up 7-days a week & at all hours of the days/nights. The caregivers always communicated with me and treated my mother with dignity & respect, even in the most difficult of circumstances. And, when I needed medical guidance, along with some personal support, Paula rose to the occasion often speaking with me late at night and on weekends and she always placed a follow up call to see how things were going- - even after my mom made the transition to full time memory care. If you are looking to find an extended family for your loved one/s, look no more. Have the utmost confidence in choosing HomeWerks

This is where my precious husband took his last breath. He was here for 32 days. The facility is…read morebeautiful inside and out. They have a quiet room, kitchen, vending machines, library and a beautiful outside with plants. The rooms are spacious and clean. Some of the staff is here are very helpful, considerate and nice. Others are sneaky and rough. Overall his stay wasn't too bad. Everyone respected my husband and our family during this time. The food is very basic and the nurses don't do well checking on the patients during the night. I am forever grateful for all of the staff that helped my family during this difficult

I'm full of emotion writing this review- This is a beautiful Pavilion inside & out - with an…read more outside veranda complete with rocking chairs. Strict Covid Protocol in place -sanitizing & mask required plus a sign sheet. The decor is uniquely done -with homeliest atmosphere in mind. There is a library area with an oasis of books. The room I visited was very clean and spacious- every consideration tastefully in place. The atmosphere was serenely bittersweet- I tell you. Anthony a the nurse showed so much compassion to me - I cannot tell you just how much his kindness meant to me during this difficult time. If a ten star was available- that I would give. This Pavilion & staff is truly a place to be proud situated in the RTP.

One visit and done. Duke Home Health is not interested in the welfare of the patient. After an…read moreinitial assessment by a gum chewing open mouthed unprofessional nurse, I got one visit by a male nurse who was definitely not working for me. He was not concerned with the reason I needed a home health nurse after a hospital stay. This nurse wanted to send me to a nursing home. He was not interested in my correct meds but only interested in his own viewpoint rather than my doctor's prescriptions. When Duke's nurse started talking about what he would say in a "court of law", I became concerned that he was not concerned with my health concerns, but in kicking me out of my house. I immediately fired this Home Health group and treated myself with much better care. You can do much better than this group. If you want to stay in your home, do not contract this agency.

The nurse case manager was pleasant and responded to messages. Yet, she never remembered the actual…read morestatements expressed regarding my mother's care. The medication management appeared extremely regimented. It seems that the NPs uphold anti-psychotic drug use for the elderly with dementia. It stuns me that they do not consider the lack of research data on the elderly population with dementia. Most data do not advocate the use of these type of drugs due to the "risk of increased mortality". Maybe they do not care? To complicate the situation, the dose of drugs do not take into account my mother's size and weight. Basically, she is considered pediatric size. It seems that the drug dosing is made for the typical adult. Long story short, the NPs and Medical Director will not respond to the current drug challenges. It is unfortunate that there are drug alternatives, but the medical staff will not think "out of the box". I have made several phone calls to Hospice staff with no response. Do they care? Probably not. Last, the CNA is competent. That is the only positive thing I can recall at the present moment,.

Recently we lost a loved one who was transferred here for hospice care. The staff was very kind and…read moreengaging whenever we visited or called the nurse's station. Joanne and the social worker on site really provided excellent bedside manner and compassion. Palliative care is difficult for families to navigate having worked in the field myself previously. The staff here truly care and the grounds and facility are in pristine condition. When it was time for my uncle to transition, the social worker had him discharged home to us so that everyone could say their final goodbyes at home. Thank you to the wonderful women who work here.

From the owner: Specializing in: - Hospices…read more- Nursing & Convalescent Homes - Physical Therapists - Assisted Living Facilities - Home Health Services - Assisted Living & Elder Care Services

I believe this will be a good fit for my dad. I was discouraged at first, but the administrator…read morejumped right in and did everything to help me.

The facility is grossly understaffed and lacks motivation to provide quality care to its patients…read more Please avoid this facility if possible.

Pamela Mckoy Jerome mckoy…read more It gives me magnificent pleasure to announce formal recognition and associated awards that my brother and I felt bestowed upon our hearts to Social Worker Jerrey Murphy, RN, Nana, and CNA Lisa Parrott. My brother and I would appreciate the entire Administrative Staff joining us in Congratulating your employees who have a very outgoing and pleasant personality, the way they interact with Jerome, and I was effective, and, in fact, they have a gift of bringing out the best with special care and attention. Social Worker Mrs. Jerrey Murphy, once again, Congratulations! I am proud to have you as my brother Social Worker. You were always looking for innovative ideas and ways to help me in finding a placement for my brother and lending an ear, and allowing me to vent when coping with stress. Your supervisor has described you as an "Excellent Social Worker, who gives all of herself to provide high-quality care to her clients. Thank you for displaying the qualities that are embodiments of outstanding job performance, that is recognized by the management team. Thank You! Pamela and Jerome Mckoy

Such a disappointment. This article sums it up. I'…read morehttps://hospicepatients.org/what-hospice-has-become.html https://www.hospicepatients.org/what-hospice-has-become.html