I worked as a PCA with Attentive Care for nearly two years. I genuinely enjoyed working with my…read moreclients and took pride in the care I provided. Unfortunately, the agency's leadership and structure made the experience frustrating and unsustainable. Many of the supervisors were unprofessional and lacked proper communication. For example, Supervisor Maria once suggested that I pay for a Lyft to work and have the fare deducted from my paycheck -- instead of acknowledging that no transportation support was available. That would've meant spending nearly all of my earnings just to get to work. I had already been advocating for full-time hours for months, but my requests were constantly ignored or brushed off. Despite being told at hire that benefits and full-time opportunities were available, that rarely turned out to be true. I was assigned to a client approved for 35 hours of care -- yet I was only given 25 hours while another worker was scheduled for 10. To reach 30 hours, you're expected to pick up additional clients or shifts, but those are rarely available. They claim you can get benefits, but they actively keep most staff below the threshold needed to qualify. Another major issue is lack of transparency. In the beginning, I was told by a supervisor that mileage reimbursement wasn't offered. After over a year of transporting clients and running errands for them, I found out from a different supervisor that mileage reimbursement actually is available -- something I could have been compensated for the entire time. On top of this, I was constantly contacted about completing in-services -- which I always did -- but was treated like I was incompetent or forgetful, even after showing proof of completion. I also called ahead to report that I forgot to clock out one day so my pay wouldn't be delayed, only to be questioned about it a week later, as if I hadn't already explained. They expect workers to operate with complete professionalism, but don't extend the same courtesy back. Growth is nearly impossible here, and you're left feeling undervalued no matter how well you perform. If you're looking for a part-time job and aren't relying on benefits or full-time hours, this might be a fit. But if you're hoping for advancement, consistency, or fair treatment, I would proceed with caution. Even my cousin, who worked over 40 hours a week, never received benefits -- and she had to rush to clock out to avoid unpaid overtime because the agency wouldn't compensate beyond a certain cap. There are some great people here, and I wish them well, but the structure and leadership need serious improvement if they want to retain hardworking, capable caregivers.

I had a great RN, she was sweet and truly cared about our learning. The experience was something I…read morenever had.

We can to this agency after using a different one and wow, they have been awesome. We have never…read morehad a day without coverage. Even when they are not scheduled to provide care, they have been able to provide us coverage as needed. Dealing with James, Laurie and Stacy has been so easy. The providers that have come to the house have been great!

As a CDPHP Medicare Advantage policy holder, I was so shocked to learn, we will no longer be able…read moreto avail ourselves of the medical care you provide in home. I wanted to say THANK YOU to all those who gave us quality care anytime I called. The lifeline was there day, night, weekends anytime we couldn't see our Physician. You saved us from costly trips, and lengthy wait times in the ER or to OnCall. You provided care to my husband when he had neck survey. We so appreciate your dedication that went above and beyond. The follow-up phone calls to see how we were doing. When I received my letter saying we would not be able to use your services. I felt like a kick in the gut. No explanation as to why? Guess there's no way of getting you back? Ahh had to ask. To all the staff, and there were so many to name, THANK YOU from the bottom of my heart for all that you have done for my husband and me. This is so hard to write. So I will just say, goodbye and we will miss all of you. With warm regards, Darlene Evans

Amazing group of people helping bring the best quality of life to every client and family they work…read morewith. Reliable ,compassionate,and the coordinator helps throughout all aspects from insurance issues to cpap program,to prsonal care aids to help in all aspects of clients person care,companionship, cooking and lots more. You'd be lucky to have any of caregivers take care of your family.

Upstate Care Coordination worked with my family when my father needed 24/7 care. The care we…read morereceived from Val, the owner, and the aides that took care of our father was exceptional. Val went above and beyond to always make sure our father had the best possible care. The aides were kind and caring with our father and his family. We always felt we were in very capable hands with Val and her staff. We had need for very recent last minute care. One phone call to Care Coordination and we immediately had someone to take care of another loved one. Thank you, Val, and your staff for taking such good care of us and helping us through very stressful situations.