I love this place. There are a lot of hardware stores in this area, but at this place, the…read moreemployees go out of their way to provide advice. That's really important when most shoppers are ambitious, but relatively clueless about most home CONSISTENTLY THE BEST HARDWARE STORE IN THE AREA. They have everything and go out of their way for you.

i bought a 4 burner weber grill that they delivered put together.there were problems and they came…read moreto my house 2 times to fix the problems no charge .thanks to manager john-p.s price was the same as home depo yet less because they assembled it and delivered it

I had an exceptional experience when buying a lawnmower from Lowe's. I initially went to customer…read moreservice to inquire about a lawnmower I saw on the Lowe's app, the customer service staff answered all of my questions and even printed out warranty forms so I could read them before I committed to purchasing the mower. The lawnmower was not available in store and I chose to have it delivered and assembled at the store. Tony at customer service was great. He kept me informed on when it was delivered and the status of the assembly. I scheduled a time with Tony to pick it up and when I arrived he and another Lowe's employee brought it to my trailer and loaded it on for me. Tony and the others at customer service made my purchase enjoyable from start to finish, better service than I could have asked for.

Only Home Depot, never Lowe's again. When the manufacturer s they promote mistreat us, Lowe's will…read moreside with the manufacturer. Not YOU. WE WENT AND ASKED IN PERSON THREE TIMES. This is the first negative review I have posted about Lowe's. In approximately 24 years, my husband and I have owned three homes. Each got new kitchens and laundry and we nearly always used GE. I have never called for help with a GE warranty- nor have I ever returned a major appliance. We bought a brand new 4.5 cu. ft. no frills GE washer on 4/6/25. After 5 weeks it died. GE has a 13 month old "concierge appliance service" called Bodewell. I called them and they said they have no technicians near us- North Jersey is the most densely populated state, But it seems like nobody wants to repair appliances for "Bodewell". But they got a third party company who sent a repairman from 3 hours away. Since Rt. 80 fell into a seven story deep chasm, there were delays. They refused to let me switch to someone closer. So, 4/6/25 we pick up a brand new machine. 5/14/25 it breaks. We work from home, there was no problem with appointments. 5/16, 5/19 and 5/26 The repairman came and replaced latch assembly, water pump and main board and relay, plus disassembling to make sure the filler tube wasn't clogged due to a known manufacturing defect. The repairman said that three tries was the limit, call up GE. I did over and over and they kept telling me they were emailing me. Finally, somebody discovers they have misspelled my email even though they had used it successfully for weeks. They also refused to return calls even though I told them I wasn't getting emails. Bodewell said they had zero evidence a repairman had been there 3x. The third party service provider assured us that they keep getting parts from GE for this machine- I have each one here with serial numbers and model numbers! Even the boxes with labels! Bodewell told me to chase down the repairman to chase down his boss instead of handling it because they had made the arrangements. Long story short, I took it out of the basement because I had been told they would take it back. They told me I would have to reinstall it in my basement down all the steps AGAIN because they wanted to try to fix it a fourth time. I wasn't concerned because I have never had a problem like this with GE. I felt pretty sure that when they found out how glitchy the process was, that I spent $250 on laundromats, $300 on a new used washer, $80 on a truck rental not to mention how sick with hemolytic anemia as I am through all of this... GE said they will not permit a return and return my money. I must accept the new washer as a replacement, and no they do not promise better service in the future. They didn't even think it was a problem. LOWE'S WILL NOT HAVE YOUR BACK. LOWE'S WILL ALLOW AN ABUSIVE DISORGANIZED MANUFACTURER TO SUBJECT YOU TO MORE OF THE SAME. LOWE'S DOES NOT TAKE CARE OF THEIR CUSTOMERS WHEN YOU PRESENT EVIDENCE OF 8 HOURS ON THE PHONE, OVER 30 EMAILS, PHOTOS OF THE PARTS LEFT BEHIND AS EVIDENCE THE WASHER WAS JUNK.

We went to Home Depot looking for sink fixtures. Dar checked on us immediately to see if we needed…read morehelp and led us to where we needed to go. Not only did he find us what we were looking for exactly, but also led us to better options. On the way out we asked Patrick a question. Sinks weren't really his department, but he did what it took to get us get an answer immediately. Best Home Depot experience.

Standing in appliances trying to find a salesperson. 10 minute wait so far. One person working…read morebut she's been talking to a customer for 20 plus minutes. About to give up and head to Lowe's.

This place should be called the Washington Don't Stop..they almost always don't have what I…read morewant..I'm talking about your run of the mill hardware store type stuff..they're either out of it or don't sell it. Every time I go there I first reason with myself that they'll have what I want, and of course I walk out with nothing and tell myself I'll never go there again, and I end up going to Home Depot..I like supporting local businesses but you can't when they suck..

Very helpful employees and even went the extra mile so I didn't have to go to another store. Very…read moreappreciative of the help and I will visit again because of my experience today.

Love this place. Old school small town hardware stores are rapidly disappearing, so it's important…read moreto give them your business whenever you can. This one is classic. On a corner of the main street in the center of a suburban downtown. Across the street from the town diner. They can match any odd nut or bolt you have. The aisles are jammed to the ceiling with lots of odds, ends, and unexpected tools and gadgets you didn't know you need...but now you need! Great store.

This is for the owner of the store ( and jokes on me if he's the person that doesn't seem to care…read moreabout the customers ). I've never been to your store before but pass it on my way home from work . For almost 20 yrs. I was a regular customer of Benjamin Bros /Value Hardware before they closed down . What kept me loyal to that store wasnt their prices . It was the friendliness and helpfulness which should be a standard work ethic for customer service people. As soon as a floor person saw you there they asked if they could be of help after they said Hi... I guess you know where I'm going with this .. A younger man was helping someone by the paints and he was friendly with the customer. I got the older man ringing me out . He didn't say hello or ask to help me find anything when I saw him earlier in the aisles wandering right next to him. He was just as stone faced at the register . Why would I want to go back there and become a loyal customer ?? I'm writing this because I think it's a shame when a small business is being hurt unnecessarily .

Attention: All in Lake Hopatcong-Sparta Regions : Avoid the hassles, ignorance & arrogance of the…read moreBig Box stores- just travel on over to this place. Eric (owner?) and staff are just out of this world wonderful, helpful, knowledgeable & courteous - not to mention their money saving ideas and methods. The prices are competitive and in many cases Lower than the Big Boxes - What more could you want ? Its all here at this place called American True Value and the place and people there really live up to its name. The standard by which other similar enterprises should be measured by & emulate. Come on down next time you need something and experience the real delight of Excellence, Quality Products & Great Pricing -You Won't Be Sorry and you'll be coming here all the time. A.Yodice, A.W.S.

Love this place!! Don't go to big box when you have this…read morelittle gem right in town. I often find the prices are cheaper here as well. I will look online for a saw blade, drill bit, etc... and decide to pay the extra few cents and save on time and gas. Guess what?... they are always in the ballpark or better prices. Also a great place to exchange propane tanks. Fast and easy! No standing in a line and groveling for an employee to help you. Lastly, every time I need help with finding something, I never have to ask, I am always approached first, and usually by the owner. The bonus is, they often give instructions to make the job simpler. Aside from my personal opinion of supporting small businesses, I can assure you, those big box stores will not and cannot give you the service and expertise you will receive at this hardware store.

I went to several auto stores for a bolt I broke in my car. Last store told me to go to Sheaffer…read more Sure enough they had the right size bolt for me. Sometimes you have to find a store that's been around a long time and not go to the local home center.

Today, I was reminded of what best in class service looks like. I needed some special screws and…read moretools to finish a small project at home. I showed the folks there what I needed and they treated my request like I was spending a few hundred dollars. When I got home, I found that I needed additional tools to complete the job. I ran back, explained the challenge and with their help, I had exactly what I needed to get the job done. They were fast and friendly. The store is a candy shop for folks who work with their hands. Lots of top quality goods at fair prices. On top of that, they offer the kind of service that I thought was gone forever. My new favorite store.

Try Netcong Hardware! As a painting contractor, I love…read morehaving this place close to home. The owner seems a little gruff, but service is excellent and prices are competitive with any Benjamin Moore store I have been to. Good hardware selection too, which most paint stores lack. Convenient hours and 7 days-a-week; you can't beat it.

I went here the other day just to kill some time. As soon as I walked through the door, I was…read moregreeted by a handsome young man who asked me if I needed help. I thanked him and began wandering up and down the aisles. I love hardware stores because they're filled with stuff that, when you see whatever, you think you can do something with it. They had a beautiful paint selection area and lots of little things like screwdrivers, axes, things like that. Anyway, the two people working there yesterday were very friendly and, if I lived nearby, I would probably try this place before I went to Home Depot or Lowe's since I prefer to spend money with "the little guy" rather than the big corporations. Support a local business and give Netcong Hardware a try.