I was very disappointed with this facility. My mother arrived on a Wednesday in the evening and she…read morewas already in bad shape. I paid $5000 in advance for the month. She passed away two days later on Friday evening due to her illness. During those two days we visited four times and not once was the AC on in the house. It was extremely hot outside (100+) and extremely uncomfortable inside. The help did not speak a word of English so I was unable to get them to cool off the house. On top of this I never received a condolence phone call and no offer of any refund for the remaining 28 days I had prepaid for. The very least they could have done. My advice- Be really careful where you place your loved ones for their final days. I would not recommend Jerusalem Star. It's hard enough to lose your Mother but to have her last days spent in a sweat house not being able to communicate with the staff just made it worse. It's been over a month now and still no condolence call no offer of any refund. Poor form.

This care home in Woodland Hills did a wonderful job taking care of my stepfather the last 2 years…read moreof his life. They took precautions during Covid to keep the residents safe. Placing a loved one in a home is a very difficult thing, but due to diabetes, stroke, dementia, wheelchair after fall at another place, we had no choice. AAA Jerusalem Star was the place that could care for all of his needs, and were less expensive than the big care facilities.

We moved Mom in just about a year ago and from the moment we toured Jackie's Hideaway until today,…read morewe have been really surprised with just how much we get with our residency. We used a placement service that identified JH for us. We had several tours of other homes that were all in the same Valley area, and all around the same cost. What immediately stood out were the owners and the team on site. All friendly, caring, truly kind people. Andrei, who gave us our tour, was friendly, so knowledgeable and totally honest. He even brought up previous ownership issues the facility had faced and other issues that as a business owner, he had learned through and made specific improvements to address any issues. The care team that is on site is just amazing. They cook all meals in the kitchens right there so you know your family member will be getting home cooked meals that are nutritious and delicious (do NOT visit during meal prep time or you WILL want a plate!) These ladies bring a smile to Mom's face when they engage and I can tell just how much Mom has enjoyed getting to know them. The facility is also lovely. There is ample space with really nicely sized private rooms and bathrooms. The homes are in lovely garden surroundings and I'm pretty sure Jackie's Hideaway has turned my Mom into a bird watcher!!! While touring facilities in searching for a spot, Jackie's Hideaway was the only location that didn't focus on the glitz and window dressing of the facility. At one spot, the owner only focused on how expensive all of the decor was and how my Mom would be surrounded with luxury. I needed my mom to be surrounded by care and people who were going to be there to help her and not let her worry for a single thing. My mom chooses to hang in her room, but other residents are usually in the TV room or enjoying the garden when it isn't too hot outside. This freedom to do what makes you most happy...as odd as it sounds...is a big plus in these types of facilities. Many spots do what is most convenient for the staff...NOT for the residents. Jackie's Hideaway does not take that route. We are SO thankful we found Jackie's Hideaway and know that their care has lifted anxiety and worry from Mom...and from us. We hope to be a long-term success story!!!

Priced at 9,000 a month when similar places are 6,000. We were dismayed by the owner's comments…read moreabout how much his staff was paid and how they deal with night time falls.

The Village Sherman Oaks, has some of the most amazing employees, from management, welcoming staff,…read moremaintenance , housekeepers, nurses, receptionist I come to the village to work with clients and I love this place, as soon as you walk in you're greeted by Ruby ( the receptionist) she's the sweetest and ready to help, if I have any issues Elizabeth is on it, Kevin from maintenance is always such a HUGE help and ready to assist. The resident are always involved in a event or on going activities and living their best lives Always the best place to be

Unfortunately that is a blatant lie. It was weeks of me constantly getting ignored with lots of run…read morearounds before any information was given to me. And there were no alternatives given to me in the assisted living community. Months later I finally decided to go elsewhere. I should never have been the one to have reached out for answers ... they should have kept me informed.

The employees are very kind and caring. Barbara G in the dining room is great. Always there to…read moreassist and always has a kind word for everyone. Also the pals in neighborhood 1 are wonderful. I'm convinced that the employees are a main reason that my mother has thrived!

Belmont Village Encino is amazing. I could write a two page review on this Senior Living home and…read morethe terrific staff that works there. It's been almost 7-months since we moved my mom into Belmont and she's finally adjusting thanks to the team. My mom has dementia and it has been such an emotional rollercoaster finding the right place for her. The team at Belmont (Kate, one of the directors), the pals, Lynnell, Linda, Lydia, Jeffrey, Olga have helped my mom adjust and also rode the emotional waves I have gone thru putting my mom in SL. My mom and I are best friends, so I was so scared to place her somewhere, these guys couldn't be better. We go all hours day and night to visit. We eat dinner regularly at Josephine's Kitchen (the dining room), shout out to Barbara who is one of the servers we love. In addition, the activities they offer keep my mom busy and happy. It took her awhile to make friends but now that she has she looks forward to the daily events and weekly trips. Honestly, I love the residents as much as the staff and I'm ready to move in myself, lol. We know everyone on a first name basis. Team members like Joyce and Sophie help my mom get dressed and take her to the bathroom when she needs it. Like I said, I could go on. What you get for the price is exceptional, IMO. It's such a hard transition seeing your parent with dementia move into assisted living but if you need a place, this spot is home. Sarah *** I wanted to address a couple of things I've seen in the reviews in case you're considering moving your loved one to Belmont. First, is Belmont clean? YES, Belmont is very clean. I think Carmen (one of the cleaning staff) does a terrific job. As far as my mom's room being clean it's really hard to keep up with her. With her dementia there is often clothes all over the place and food on the floor. It's impossible to keep up with her. Belmont is great at trying, and the residents are all very clean. Second thing, is there enough staffing? Yes, in the 8 months my mom has been a resident of Belmont I've seen a huge improvement. They have added a lot of staff. Lance the director has made a big push to hire new people and it's made a big difference. I do think this was one area Belmont needed to improve on and they have. Lastly, wanted to shoutout more amazing Belmont employees. When you move your parents in be sure to get to know this great team - they will take good care of your loved ones: Carmen (nursing), John, Krista, Diamond, Jessica, Jelena, Roxanna, Rahim (nurse), Fernando and Mario (they are the terrific drivers), Yadera, Beatrice, Marnello, Rosario (she's worked there over 20yrs), Lauralynn, Perla, Sara, and Gabriela.

Where to start......My mother in law has been living at AvantGarde for 2 weeks - she has Dementia…read more(short term memory issues) and it was getting to the point where she needed not only care but stimulation. The staff here is amazing, they don't just do their jobs (and they do them well) they are all very kind, supportive and loving toward her. This is a woman who would not leave her apartment, slept until noon, getting her to get dressed was a big task but her nature is social. She was famous in her youth and a singer / dancer. I could not believe that she was up and out of her room (DRESSED) by 8am and didn't return until after 5PM on day 2. EVERY SINGLE DAY she is kept active, she's singing with the pianist, playing bingo, watching movies, doing arts and crafts AND they told me she was participating in the morning walk! One of the ladies there sent me a video of her singing with the pianist today - she is in her element. Her Doctor comes to her every month (more if she needed him). I was weary that they would not be able to get her out of her room and get her dressed. AvantGarde has surpassed my expectations. I can travel without worry, I can visit her without me being the caretaker, I can rest easy knowing she is having a great time and in loving, capable hands.

PLEASE STAY AWAY FROM THIS FACILITY!!!…read more I work near this facility and personally know several seniors who live here. Based on direct knowledge and firsthand accounts, I have serious concerns about how residents are being treated. One resident I know personally was not properly cared for after a fall. After that incident, she was reportedly not assisted with meals or monitored to ensure she ate for three days. Her room has flooded twice, and because of how often this happens, it reportedly smells of mold, which raises serious health concerns. After the second flood, she was abruptly dismissed from her room so it could be cleaned and was not allowed to gather her phone, shoes, or any personal belongings. She was sent out in the middle of December wearing only sandals and no sweater. This showed a complete lack of concern for her safety, comfort, or dignity. What is most disturbing is the lack of empathy. This is a facility entrusted with the care of vulnerable seniors, yet the focus appears to be convenience and profit rather than basic human compassion. PLEASE STAY AWAY FROM THIS FACILITY!!!! Please choose another place. No one's loved one deserves to be treated this way.

My mother in law resides in the memory care wing at the, Belmont Senior Living facility in…read moreCalabasas, Ca. I just wanted to compliment some of the staff there. Molly Meyer, the director of the memory care section goes above and beyond in caring for the residents, and deserves special recognition, as well as, Kelley Adair, the head caregiver to my mother in law, who personally goes out of her way to make sure my mother in law's life is as good as can be! Also, not to forget the rest of the staff, let me say, Joshua, a caregiver is very good to my relative too. All the, "Pals", are always checking, not to mention the care in dressing, grooming, and beautiful makeup to make my mother in law look great and happy too. Finally, even the kitchen staff go the extra mile in keeping my mother in law well fed with food she really enjoys; making sure she has whatever she desires. The head chef, George, whom I knew previously from my own mother's experience, prepares the best institutional cuisine I've ever seen, or tasted! What can I say, Belmont Calabasas is a life saver for us! Thanks!! (Stephen Frank MD) P.S. MY MISTAKE: Kelly Adair IS THE HEAD NURSE, not a caregiver. She has helped my mother in law tremendously and is always watching her closely...She rocks!

Belmont is a great option if your family member is fairly healthy but just needs things like meals…read moreor basic cleaning managed. They have a large dining area (they can also deliver meals for $10 per delivery) and host a ton of outings and activities. The residents who can tend to the majority of their own needs seem very happy and enjoy the community and their friends. They even welcome pets for added comfort and the feel of home. They can schedule transportation to and from doctors visits and appointments. Many of the staff are wonderful. During the day, the team that manages the front desk are exceptional (Cristina especially!!!) They are kind and friendly. The teams truly care about the residents and it shows. Now here comes the HOWEVER and what earned the lower star rating: If you have a person who needs more care and cannot care for themselves, please think hard about Belmont and ask harder questions. Ask about PAL turnover and average tenure. It will be PAL availability that most impacts a resident. Our experience was wait over an hour to be assisted to the toilet, especially around meal times when PALS tend to be stretched thin transporting residents to and from meals. Ask to speak with the people who will directly interact with the resident from from desk to circle of care to overnight teams. The woman who works overnight at the front desk still brings tears to my mother's eyes. When I would call myself she would say things like "your mother calls all the time so she needs to understand nobody is coming right now. She needs to stop calling." When we complained about this person we were told that she "didn't mean it that way." I can only hope when the overnight receptionist is older, she never calls someone begging for help and have the person on the other end of the phone say that nobody is coming. Ask about the technology and ask to see the reports and the process documentation. Ask about hospital transport procedures. Ask WHEN a resident is taken, ask what information the health team will share when contacted by doctors. Get it in writing what information WILL be shared with doctors and ER teams to best treat your loved one. Ask for detailed care accounting. Get a clear understanding of how MUCH time the teams are having to spend with the resident to deliver the care you pay for. Also ask about their response time protocols. Ask about the consequences for not meeting that agreed upon timeline. Ask about scheduling minimums and how many PALS are on each floor for every shift. They DO always have the legally required staff count on duty at all times. That is NOT the same as having ENOUGH staff. Ask about bad reviews, notices around investigations or citations listed on California's Community Care Licensing Division that includes 5 years of certifications, inspections and infractions online. If any facility or individual is stonewalling or NOT answering issues head on..take that as a flag. Not saying this is the case here. In fact, I always found Nancy, Belmont's director, to be straight forward, honest and understanding. Nonetheless...look up the history of inspections and ASK if you see something that concerns you. Honestly, Belmont would have been ideal for us if we didn't need significant care. In the end this was a bad fit with significant questions around what we were sold and the reality of their capabilities and procedures. In the end we moved, and now receive 4x the care at a third of the cost with a smaller care facility that is less about the window dressing, activities and outings and more about availability of care. It was really easy to focus on the surface things because we wanted to picture mom happy. If you or your relative is truly independent and just needs a bit of help, I'd actually HIGHLY recommend Belmont. But if your elder resident needs care or serious assistance...ask the hardest questions and look WAY beyond the fresh flowers.

1 1/2 minute read; As you may know by now, I'm connected…read moreto Courtyard Plaza by virtue of David, my brother, who's been living here for about 4 years. I live about 4 miles from Courtyard and when possible, I visit David. This visit, I made it a point of joining David for lunch, since I used to be Food Service Director in many Los Angeles facilities. So this was my main focus today, Friday July 11. And what a wonderful experience it was! Earlier, at the reception desk, I paid a $10 fee for lunch and it was well worth it. There were two entrees to choose from but before being served, a nice waitress, Gisele, came by and asked what we would like to drink. I chose Cranberry juice & David chose a tea. Within a few minutes, we were first offered a beautiful salad with a choice of dressing. After that, we were offered a choice of two entrees. David chose the fully loaded Hot Dog with sweet potato fries. I chose the Clams Alfredo. Both turned out well prepared and delicious. We enjoyed the delicious Lunch and each others company. There were several Ladies tending the tables and all went well. Thank you, Dining Room Staff: Gisela Catalan, Rubi, Maria and there was one more. I'll get her name and include it when I update next time.

The Ladies That Directly Serve The Tennant's For Food ,Cleaning, Personal Needs Truly Put Their…read moreHeart Into Their Work , As For The Rest Of The Staff And Management , Their Nothing But A Bag Of Deceptive Liars/Con Artists/ Self Centered Egotistical Less Then Human Trolls Placing The Dollar Over Truth And Integrity. If You Favor Bed Bug Infestations Disgusting Stained Beds, Furniture And The Sweet Smell Of Old With False Promises Of A Resolve Spued At You , Well Then This Is The Place For You !!! Having Only Been Here Just Over A Month And Going To Numerous Doctor And ER Room Visits To Cope With The Ongoing Bed Bug Infestation In My Room, I Believe A Vacation And Financially Crushing LawSuit Is In Order !! stay Tuned I Will Up Date In The Coming Days !

The time my husband spent at Dryden Gardens was valuable to him and to my family. The owners are…read moreconscientious and compassionate. We were confident he was well cared for and never had to worry. Dryden Gardens is clean, well organized and homey. The food is nutritious and delicious. The owners are responsible for helping my husband recover to the point he can go home, which was the goal.~Virginia Hatley

Dryden Gardens will exceed your expectations when it comes to a care facility for your loved ones…read more They have the most amazing staff that create such a warm & positive environment for their residents. I trust them fully to ensure my grandfather is happy and taken great care of. If you are looking for a facility for your family member, this is definitely the place!