My father had been declining in health for years, eventually diagnosed with PSP (progressive…read moresupranuclear palsy) and his care needs kept escalating; over the last 2 years we moved him 3+ times (from his home to independent living, to assisted care, to a SNF, and lastly to memory care of contra costa: MCCC under hospice orders). MCCC was a godsend for us. A smaller facility dedicated to memory care meant that every caregiver and staff member was trained and knew how to provide for seniors with higher needs. My father in particular needed specific diet instructions, non-verbal communication, and direct assistance with all daily tasks. We didn't have to deal with a wait-list (maybe we were lucky, there was a unit readily available), the pricing is very straightforward, and all the staff quickly became some of his favorite people. They also coordinated seamlessly with Suncrest hospice of walnut creek, which made regular updates and communication very easy. My father moved into MCCC in January and passed away in April. And I truly believe the high quality and genuine care he received there was part of how we were able to send him off in the best possible way: surrounded by family, listening to the music he loved, hearing the words "i love you," and feeling a warm embrace as he took his last breaths. Senior care is a complex and increasingly expensive proposition in the US, MCCC made the price feel well worth it and we never questioned whether we made the right decision moving him here. There really are some of the most empathetic, altruistic, and caring people working there - I hope they know that and can be reminded that the direct care they provide honors the dignity of their residents and brings immense peace of mind to the families and friends who love them.

Ownership/management change as of May 2026 - no longer run by Carlton. Do NOT have your loved one…read morelive here. New management looks at residents as things not people, and huge churn of caregivers, many incompetent. Stay away!!

As hard as it will be to leave our longtime East Bay home, we recognize that a single-level home in…read morea community designed especially for seniors--with all the amenities we currently have (and then some!)--would be a wise move for us as we approach our 80s. We are delighted to have discovered The Glen at Heather Farm because it is surrounded by a quiet, lovely neighborhood; offers access to beautiful hiking trails; is in proximity to Walnut Creek's shops and restaurants; and provides nearby access to the outstanding John Muir Health medical center. Making such a large life change will be difficult, but we look forward to forming new friendships and becoming part of a dynamic, caring community. Because construction won't be finished for another year or more, we have time to prepare for this next big step. In designing the property, the developers of The Glen are trying to be environmentally friendly, something that very much appeals to us. The staff has made us feel welcome and provided all the information we needed to decide to move there, yet no one has ever pressured us in any way. We look forward to getting to know our future neighbors, both new residents of The Glen and those in the adjacent neighborhood, and we are pleased that The Glen is encouraging new residents to volunteer in the local Walnut Creek community.

My husband and I have been pleased with the professional and warm interactions we've had with the…read morestaff at The Glen--from our first talks with the Residency Counselor and visit to a sister community, to the follow-up meetings to reserve a specific unit. We look forward to the next chapter in our lives! DLK

Moved here 6 months ago. Wife had been diagnosed with MCI and we wanted to get situated in an…read moreenvironment that could take care of any needs in the next 15 years. 3 nutritious meals a day and maintaining our home of 47 years had also become an issue. The Kensington met and exceeded expectations. Thought we would use our well equipped kitchenette, but so much easier to walk down the hall to the dining room instead. Staff is very accommodating.

We are so excited that our parents are going to be moving into The Kensington in Walnut Creek!…read more When my sister and I went with our parents to visit we were so impressed! It had such a warm feeling from the staff and the people who lived there! I hear the food is amazing which we will find out since we will be visiting our parents often!

I can't begin to say how grateful I am for the folks at Heatherwood Memory Care. My mother needed a…read morenew facility after staying for 3 years previously at a board and care. Heatherwood was the first place I visited, and I am so lucky they had a spot open for my mom. The caregivers truly go above and beyond to care for the residents there. They are so kind and compassionate always, even in situations that may not always be easy. It was so hard not being able to have her cared for at home, but we literally found the next best thing. Thank you to all the caregivers at Heatherwood for their wonderful care

I am glad my mother was at Heatherwood for her final years. They took good care of her. The…read morepeople are friendly and willing to answer questions any time you call. I appreciate the care they gave my mother.

If I could give this place 10 stars I would. The quality of care here is outstanding, and watching…read morethe interactions between staff and residents is touching. There is definitely respect and affection between both residents and the caretakers. My siblings and I checked all the major assisted living/memory care centers in the East Bay, and after careful consideration, we picked Aegis, due to its management team and staff. The General Manager, Linda Fisher, is an extremely kind and empathetic human, who has worked with us on every step of Dad's journey, as has Megan Nethercutt, the Marketing Director (another sweetheart of a human)! The Care Team here is great to work with and keeps you in the loop regarding your loved one's care. We are so happy that we found this place and we don't think our Dad could be in better hands!

thanks for your reply- however, the care at aegis was poor enough for me to win a custody case…read morereleasing him from your care. it may well be that independent living there is satisfactory, but the truth is that many people testified to the judge that the care was not appropriate for his level of dementia. your facility is beautiful, but the management did nothing to help. https://youtu.be/rlNMz7NKzKM

I am so happy for the professional care and thoughtfulness of the Atria staff. Their genuine care…read moreis truly the best and most amazing! Especially noted is Olga and Pamela who are the most caring and kind staff that truly do the absolute best in taking care of the residents/patients! Thank you so very much- you are the best!!

Don't bring your loved one here. The care is OK but their billing is all jacked up and the…read moreinterface with family members is poor. We pulled my dad out of there on December 10th due to a change in his condition that required higher care. We paid our bill in advance through auto deduction on our bank account on December 1st. We were paid to the end of the month. Today, December 26, I received a "Final demand for payment" for over $1000. I did not receive a bill previously and it doesn't say what it was for. They received full rent from us, and he hasn't been living there since December 10. if anything, we should be getting a partial refund because he was not fed nor cared for from December 10 to the present. This company is full of crooks who will mercilessly squeeze out every dime that they can I feel sorry for the Caretakers who work there, no wonder the turnover has been so high in the 5 years we were there. I cannot recommend Atria Park of Lafayette or any Atria facility.

My parents moved to Merrill Gardens shortly after it opened. My mom was independent, my dad needed…read morea lot of assistance, and they wanted to share an apartment, which they were able to do easily with the flexible levels of care. When my dad passed, my mom moved to another beautiful apartment and continued to thrive. She loves to play daily games (bingo and rummikub) and share meals and social gatherings with her close friends. In the rare cases that she needed extra assistance medically, the staff was attentive, kind and caring and they communicated well with me. The activity directors have been wonderful and creative, making everyday life fun and active for the residents. We've also enjoyed and developed relationships with many of the staff members.

Our family decided to put my mother into residency at Merrill Gardens when she was 85 years of age…read more She was a resident there until her death last November at the age of 96. Throughout her time at Merrill Gardens, she experienced nothing but amazing care and attention, wonderful relationships with other residents and staff, and a comfortable apartment and vibrant lifestyle. I cannot recommend this facility more highly. Merrill Gardens is a nurturing, safe and incredible living community!

We had a very negative experience at Carlton with my father, who had dementia. There was not…read moreenough supervision and his health significantly diminished once he arrived, ultimately leading to his death after just 4 months. Carlton's solutions to my father's limited mobility and need for some assistance in eating was to overmedicate him so that he was unable to eat. He lost 27 pounds in 2 months which landed him in the hospital. Carlton could not explain how this happened or how they "missed" the weight loss. He never recovered and died a week later. Carlton made many promises to our family, none of which were kept. Carlton is incapable of providing adequate memory care to its residents.

We moved my mom into Carlton Downtown six months ago and it has been a wonderful relief. She did…read morenot initially want to move but the staff were super supportive and mom has acclimated amazingly well. She likes the routine, eating with others and there is often someone popping into her room to check on her or invite her to meals. The staff are super friendly and get to know each resident by name. They have fun activities and something for everyone. It feels like a family with genuine care. I'm grateful mom has so much more social interaction than living alone in her too quiet house. They also recently updated the decor in the dining and activities rooms and they are beautiful and modern.

We had a family member living at Tiffany Court for seven years, and we truly could not have been…read morehappier with the care she received. Tiffany Court is a wonderful place, and it gave our family great peace of mind knowing she was so well cared for. What makes Tiffany Court special is how genuinely the residents are treated like family. Patti does an incredible job staying closely involved with every resident and keeping family members informed and updated. Her dedication and compassion are remarkable. The staff is outstanding. Enrique always went out of his way to accommodate our family member's many special food requests with kindness and patience. Marie, although she works in the business office, consistently went above and beyond to help and support our family member as well. We are deeply grateful to the entire Tiffany Court team for the care, compassion, and support they provided over the years.

Nope, nope and NOPE. Walking in and was hit with a stong, pungent and definitely not easily…read moretolerated stench of something foul. Even with the covid mask and doing my best to breathe in thru my mouth, it finally got to me and I had to walk out. I was going to gag into my mask. I couldn't imagine putting my loved one in here and coming to visit. I couldn't conscience the thought. Just nope.