When I called Potomac Trust cold for information on a refi, I didn't get a machine saying "punch 2…read moreif you want to talk to a broker, 3 if I'm wasting your time and 4 if you like impersonal recordings like this one that make you feel like a number." I got the owner himself, after just two rings, a guy, with more than 20 years experience, a human being. Heath Bourne listened to what I was looking for in a refi and within an hour sent me an email with three written estimates from different lenders, each with an interest rate significantly lower than what I'm paying now! I am a person who asks a lot of questions. This can test the patience of and even annoy some people (yes, I'm talking to you, mechanics and doctors!!). I was going to say my wife, but thought otherwise on social media. Anyway, I get it. Time is money. Tough customers take time. But Heath answered all of my questions with professional courtesy and patience through multiple phone calls, emails and requests for revised estimates that would drive most brokers nuts. No wonder my online research revealed Potomac Trust Mortgage has an A+ rating with the Better Business Bureau (https://www.bbb.org/us/va/alexandria/profile/mortgage-broker/potomac-trust-mortgage-llc-0241-142453140). This may sound a little corny, but the "trust" in Potomac Trust Mortgage was more than just a name more. It was the way they did business with me. You can trust them.

As first time home buyers, we were quite overwhelmed with the entire process, from start to finish…read more Our first task - post finding a realtor - was getting pre-approved. We met with Heath at PTM at the suggestion of our realtor. He was incredibly nice, incredibly helpful, and willing to answer any questions we had. We peppered him with questions via email before he had any idea whether we'd use them or not, and he answered every one of them thoroughly and promptly. When we had an offer accepted, one condition was that we close in three weeks. Within 24 hours of the offer being accepted, they had a lender for us, initial mortgage estimate documents, and a list of everything they needed. Heather walked us through everything, and was so responsive and prompt. We literally went from accepted offer to mortgage signed in about a week! (It also helps if you make sure you have all your documents ready to go from your end, and they will give you a list of what you need). Everything we did with PTM was electronic, so we weren't worried about running to the office to sign anything. They were accessible via email and phone, and even when we had what was probably a stupid question, they were happy to answer it. From the start, based on our research, we wanted to work with a broker rather than a bank directly, and if you are wanting to do the same, Potomac Trust Mortgage has got to be your go-to!

Terrible company. Slow processing. Extremely invasive. Asking for far more information than they…read moreneed or are entitled to as a mortgage company. Would not recommend to anyone who needs paperwork processed quickly or competently.

Purchased my second home last August in less than 30 days. Greg Kundinger was my Loan Originator…read moreand did a fabulous job in getting it done! Any question I had in about the process, he was available to answer. The broker compensation percentage was very reasonable based on other broker compensations from other companies which were much higher. I will definitely refinance my home when/if the rates drop. Thank you for helping me fund my loan!!

Brian was fantastic to work with throughout the mortgage process. He was responsive, knowledgeable,…read moreand took the time to explain every step clearly, which made a stressful process feel much more manageable. He shopped options, answered questions quickly, and was always transparent about rates, fees, and what to expect. What stood out most was how professional and steady he was from start to finish. I never felt pressured, and I always felt like he had my best interests in mind. If you're looking for a mortgage broker who is sharp, trustworthy, and easy to work with, I would absolutely recommend Brian.

Over the years, we have worked with Brian on multiple home mortgages. His expertise saved us a lot…read moreof money and helped us get the loans we needed to eventually buy our dream home. He went way beyond our expectations for service and helpfulness throughout the process. He continues to provide excellent counsel as we have investigated refinancing our mortgage and buying a second home. As others have also said, I cannot recommend him highly enough.

Rob and his team are great! They were recommended to us by our realtor when we weren't happy with…read morethe rate we were getting elsewhere. As a bonus, they were able to close in 2 weeks! I look forward to working with Rob and his team on a future finance (fingers crossed) when rates come down.

My husband and I just purchased our first home with Rob's help and we could not be happier. We…read moreinterviewed several potential lenders, but Rob was head and shoulders above the others. As newbies to the process, Rob walked us through every step of the mortgage process and answered every question we had (on nights and weekends too!). He even sent us sample loan estimates before we placed offers, just so we could get a sense of closing costs and monthly payments! Rob was always responsive, always friendly and always willing to share his wealth of knowledge. We heard nightmares about how arduous the mortgage process could be, but that was definitely not the case for us. Because of Rob, our experience was smooth and we closed on time. Rob (and his incredible team) are wonderful. We were lucky to work with him and highly recommend him to anyone looking for an easy mortgage process.

I recently worked with Kathy Austin, Senior Mortgage Officer at Union Mortgage Group, on two home…read moreloans in two years and strongly recommend her to anyone looking to buy or refinance a home. Having bought and sold several homes in the past 30 years, I can say that Kathy truly stands out as the most professional, thorough and service-oriented mortgage officer I've ever dealt with. I was accustomed to dealing with faceless voices on the phone or names on emails that I had to nag constantly to make sure they followed through. That doesn't happen with Kathy--after she locked in a great rate, she dug into every detail and communicated proactively throughout--with me and my real-estate agent. And she navigated--or should I say excavated--through the heaps of requirements that underwriters and regulators have piled on in the past several years. Throughout the process, Kathy remained highly responsive and unfailingly cheerful. She's the one you want on your dream team.

My husband and I recently purchased our first home that was made possible by the patience,…read morepersistence, and guidance of Jody H. Eichenblatt and his team. Mr. Eichenblatt made the overwhelming, frustrating home buying experience manageable and understandable. We sought out several other lenders who over sold and under delivered but Mr. Eichenblatt worked tirelessly, sometimes literally around the clock while constantly assuring us that we would reach the finish line. Mr. Eichenblatt was honest, diligent, compassionate and provided transparent support throughout the process. Without the tireless work of the Prosperity team and the outstanding dedication of Mr Eichenblatt we never would have bought our dream home. Virginia S.

Marginal at best. I just sold my house on 4/30- they…read moreprovided a payoff amount and it was wired and confirmed the afternoon of 4/30. On 5/1 my monthly mortgage was once again deducted even though it was confirmed to be paid off!!! When I called to question them they said they had already put the deduction in the works and no one told them to stop it. End result is I have to wait 15 days for them to send back my 1800.00!!!! When I told them this was horrible service and I would be looking to post something online their attitude was indifferent. It is worth the extra money to get with a better company.

i applied for a loan through these people they issued me a pre approval for 400k i found a home for…read more350 they cam back and said i need to pay alot of my debt down. so i paid everything in full. they neglected to tell me i cant use my other account in a different bank to pay the debt off so they made me wait 90 days and then declined the loan. these people are so unprofessional they mixed up my file w someone elses 3 times. beware stay away from phh loans they are thieves

The absolute worst mortgage refinance service I have ever encountered!! And I am a real estate…read moreagent. Do not not not use them! I have a customer who has been trying to refi for 6 months! Paperwork said the closing was yesterday! No idea where or what time and no one returns calls. I tried to assist by calling Suntrust. Six different phone #s later: Nothing! Every person said, "there is nothing I can do." Sad! Sad! Sad! Just trying to keep anyone else from this nightmare! And the worst part: Suntrust holds the current mortgage and it is still a nightmare!

If you are looking for a realtor, look no further. Laura is the ONE! My husband and I were…read morefirst-time home buyers buying a condo in Arlington. Laura was recommended to us as a top agent in the DMV area with impressive transaction volume each year. Although we identified multiple agents through our search, we immediately decided to work with Laura after our initial video call because we were impressed by her knowledge of the local housing market and all aspects of real estate transaction. We are so grateful that we did! We were buying a condo in a very competitive area. Every time when we made an offer, we had a competing offer and had to act very quickly to make our offer more competitive. Laura worked around the clock to prepare the comparative market analysis, tour the units with us, crafted and advised us on compelling offer terms and negotiated with the seller agents. Our closing had some extra complexities due to the condo building's financing approval being expired. Laura skillfully helped us navigate this issue. She proactively included relevant language in our offer to protect us from such financing issue before we even knew there was an issue with the condo building. After we discovered the issue, Laura was in constant communication with the seller's agent, condo building and mortgage broker to speedily resolve the issue and ensure we could close on time within 3 weeks. Laura's price prediction and recommendations were spot on when we submitted our offer. She recommended us to adjust our offer to a certain price to increase our chance of sealing the deal at our offer price (instead of activating the price escalation clause and resulting in us paying a higher price). We were able to be the winning offer because of Laura's excellent communication skills and expert advice. We followed Laura's recommendation and did not have to pay more than our offer price for the condo. The appraisal ended up being higher than our purchase price. We are grateful that Laura helped us secure our dream home at a great price. Laura was extremely responsive and patient. We had a lot of questions as first-time home buyers. Laura patiently answered all of our questions at any time of the day. Despite her busy schedule, she accommodated our challenging schedules and requests under short notice every single time, which enabled us to close our home with great success. We could not have asked for a better realtor to share this home purchase journey with. Thank you Laura for being an outstanding, caring and dedicated realtor!

Laura is a true professional. Here knowledge of the market is unmathced and she knows how to win!…read more I would not hesitate to refer friends or anyone looking to buy or sell in her market.