I thought a would write a review due to all the bad reviews I see regarding this company I am a real tenant. First, I would like to say it is not Home River Group they are just the property Management Company so anything that breaks down has to get approved by the owner I moved into my property October 2025 Raytown but a KC address and I just renewed my lease yes, I have had a few things break down but they got it fixed within 7-14 business days. Saturday 8/29/26 my A/C went out I sent an emergency request, and they had someone out yesterday and my air is up and running temporarily until the owner approves the condenser fan motor and blade so I really appreciate them coming out as soon as they did because I have a child in the home with chronic asthma. So, I hope this review helps future tenants read more

Not sure what the hold up is on getting AC taken care of, its going on 3 weeks and the temp has been in the 90s. Its unbearable, and our basement is a swamp now. A portable unit would've been a good idea maybe to help us get through this, but i just sent my youngest to my parents these past weeks so she can think straight and not sleep in a pile of sweat. I would imagine this to be an emergency, and I even asked as much. Someone came out and reset a pressure switch which lasted 2 days. I asked if this is something I can do in the meantime, no response. The unit has to be 145 years old. read more

HomeRiver Group - Ridiculous, Im trying really hard to be cordial and patient but its not just me in the house. 3 weeks is way too long for this. - Property Management Near Me - Kansas City, Missouri

Absolute worst experience with this property management company in Kansas City, Missouri. Requesting receipts for the charges they deducted from our security deposit as the property was not maintained to begin with. Beware as I could share more stories. When my son rented this property the ceiling in the living feel down and they were displaced for weeks. Luckily he had renter's insurance to take care of that mishap and then the sewer & drainage issues they had during this time....even the neighbors said it's been going on for years. Now the home is for sell. What a joke...Legal scam artists for sure. read more

If you want something done, just call the health department on this company. Especially, If you don't want to wait for the birth of your child for the problem to get fixed. We have a major plumbing issue, major. Piping is At least 65 years old, life span being 50 years so 15 years outdated we're talking. The one time Karla (property manager) answers her phone, tells me basically that it was our fault that we're having issues. (Mind you it's 15 years out dated plumbing and I talked to my neighbors, they know the history on the house.) I even tell her this issue from the Jump, "it's a main drain issue, old" so this lady waste my time, the plumbers and the owners money by sending plumbers to my house about 6x to just snake and snake and make a mess of everything & Every time they come, the plumbers say the same thing. "We need a Camera, waiting for approval." Let me just start by saying It's dirty work and I don't know how those plumbers do it! Our bathtub downstairs would fill up with shit water and On numerous occasions my house has flooded in my laundry room, especially when you do the dishes, run the laundry, all 5 of us take showers/baths you know really using the water for your basic needs. It goes out to my couch and computer room/store room and it's disgusting water! Imagine having to do laundry in poop water at your feet and having to wear shoes in your own house. Our drains were not working, we couldn't flush the toilets or use any water on numerous occasions. Our bathtubs/ showers are even backing up. From November of last year to July of this year 2024 it was a horrible experience, I have had to throw stuff away because of this. I have spent numerous hours cleaning on a repetitive problem. My neighbors are telling me this has been a problem for years and they had to get there plumbing redone already. After the 1st health department call. The same plumber had came out on that previous Saturday came out that followI called again and that same plumber said they didn't believe me. I have to submit pictures and then I can call the camera guy. Finally this lady approves the work. Karla is our property manager and she is never on the field nor in the office, and has absolutely no pride in her job. I have numerous calls and text to and she just simply doesn't respond. "Who cares mentality." When She did finally answer or get back to me.. She basically called me a liar and told me it was our fault. Backstory: renting a home from a different rental company I must say it was worse then this one, but this one ended Major issues within this company, all red flags. Stay away. read more

I would not recommend HomeRiver Property Management based on my experience. From the beginning, I clearly stated verbally, by email, and on their intake form that I wanted a 2-year lease. When they sent the lease, it was written for 1 year, and I had to push to get a corrected lease signed. I also requested property inspections every 6 months. After 9 months with no inspection, I had to follow up myself, which is what finally triggered them to schedule one. The inspection photos were very poor quality and not useful for evaluating the condition of the property. In one of those inspection photos, I noticed a cat in the unit--HomeRiver missed it entirely. It then took them over 5 months to get the tenant's pet paperwork completed and begin collecting the additional pet rent. I was told twice in writing that I would receive retroactive pet rent, but they never collected it and I was never compensated for that lost income. There was also damage to one of my garage doors after a tow truck incident at the property. HomeRiver initially asked whether I wanted to pay to replace the second door so both would match. After I insisted they pursue the tow company's insurance so I could be made whole, the tow company agreed to replace both doors. This should have been handled proactively by the management company. Another frustrating example involved a dishwasher issue. HomeRiver sent a repair technician and attempted to charge me $200 just to inspect an old dishwasher and tell me it needed replacement. They then quoted over $1,200 to replace it. I declined, called Lowe's myself, and purchased and installed a new dishwasher for under $600. Overall, I felt I had to do a significant amount of the property management myself despite paying HomeRiver to manage the property. My experience was marked by poor follow-through, missed details, inflated maintenance costs, and lack of proactive management. If you're considering HomeRiver, I would strongly encourage you to interview multiple property management companies and check references carefully before signing on. Lisa Springer read more

Vile, rapacious, lazy, stupid liars. Home River Group uses an Indian call center to avoid doing any actual customer or tenant facing interaction, and then uses the fact that they refuse to actually do their f*cking jobs as an excuse to "accidentally" charge you random amounts of money then demand you pay it or get sent to collections. My final months in an HRG property they completely failed to inform me they wouldn't be renewing my lease *while actively sending me emails about my "new security deposit" requirements* meaning someone at the company was actively negotiating my new lease while the property owners were not interested in renewal. Then for *over 3 months* HRG failed to answer a single phone call or have my property manager Josh Addington respond to me a single time, despite calling them 3-5 times a day Then finally, after calling and threatening to get lawyers involved, an Indian call center rep "worked out a deal with me" where he removed all of my late fees, which were only present because *they didn't actually tell me what my charges were to pay,* so I could pay for the rent and benefits package for my final two months. Only to find out today, 4 months later, they're sending me to collections over unpaid late fees, that their call center employee told me over the phone were incorrect and were being removed Actual fucking scam company. Dirtbags who don't do any work and still want you to pay all their bills and then any random other bills they decide you owe or they'll ruin your life. Disgusting, evil people run this company. read more

This group is a joke. They own a property that I have the unfortunate luck of living next to. There are two dying trees in their backyard that are overgrown into my backyard and are continually dropping large trees branches. It has already damaged the fence and is a serious safety concern. I have reported the issue 10+ times and they continue to give a bs line that "a vendor is assigned". This has been going on since last year. If you want someone that does their job don't use home river group! read more

If I could give a negative review I would. If you care about your business and overall mental health, do not rent from HomeRiver or do business with them. I lived in my unit from 2016 without any issues--until they purchased the property. After that, I went without heat and water, and I even had tree branches nearly hit me in the head--large branches that could have seriously injured someone. No matter how many times I called or complained, they never resolved the issues. One property manager even told me she didn't need to listen to my complaints, despite the fact that I had gone two weeks without water. When I asked if I was entitled to reimbursement for the unit being uninhabitable, she lied. I had to file several complaints before anything was finally done. It was a terrible experience. Now that I've moved out, I still haven't received my security deposit--so on top of everything else, I feel like I'm being robbed. They also tried to overcharge me for an outdated unit and attempted to make tenants responsible for a termite infestation, even though the entire old building was affected. They neglected lawn care to the point that I nearly had to go to court. It was their responsibility, yet every time I tried to speak with the property manager, I was ignored. When I submitted maintenance requests through their system, they were instantly closed because "it wasn't their issue." This is an apartment complex--no single tenant should be responsible for maintaining a lawn that everyone uses. The problem was only resolved because I had to contact the city, which then had to contact HomeRiver. I even had to call the city just to get them to fix my heat--a basic necessity. I always paid my rent on time and kept to myself, but even after moving out, I'm still dealing with the stress they caused. Save yourself the headache and frustration--rent from someone else or hire a different company to manage your property. HomeRiver is absolutely terrible. I would still be living there had they not made me jump through hoops just to have my basic needs met. read more

Very disappointed in home river group. Went two months in the middle of summer (June & July) without A/C and they never once tried to accommodate anything. Not once recognized that it was a maintenance emergency, and would only respond, "tenant cannot withhold rent due to maintenance issues", yet had no urgency to get this fixed. I called, emailed and complained to the property management over and over, created maintenance tickets as well. Each meld (maintenance request) was cancelled every other day, so I had to create melds constantly. I would never hear back unless I would email them constantly like a crazy person (yes when it comes to the home for my child not being able to be in comfortably I will call every day until I get a response). They showed once a whole month later (showed in July pics are below, meld was created in June), ensuring it was a simple fix, and the entire A/C had to be replaced. But it took me sending constant emails because at the time my child was only 6 months old. After a month of complaining they provided me with a portable that kept one room at 78 degrees, and hounded me with emails to pick it back up. Still forced full rent to be paid along with fees. My account became delinquent as I truly felt my situation was unethical, and not even to say I wouldn't pay at all, but they couldn't even hold the late fees, as I provided proof that the house was 85+ degrees (there's a photo with my child sleeping in a room of 84). This caused stress on top of stress. Had to stay in hotels and at other people's houses because it was just unsafe for my child. In the midst of all of this, there were issues with my security deposit (not sure how as I had to pay a security deposit to move in) they made me pay another security deposit on top of that, during the time of the A/C being out. Smh everything under their management was wrong and it sucks for me. Kelly (property manager) made comments about me being a man without ever speaking to me at all, not knowing that my husband was in the office hearing her derogatory comments. She avoided every conversation with me, and/or comment that the property manager was supposed to help with. Would direct me to every person. Lori, RCs, and even blamed it all on the owner. Overall my experience was just unfair, and now I'm dealing with an account that will take me forever to catch up with, and which will make it incredibly hard to find another home to move into. Would not recommend. (I'm sure they will delete this review but I will repost it again, all of this was just handled wrong) Lori will actually talk to you here and there, but she will just send you back to Kell. *unable to post my photos but they are on google, but my photos show proof of their unproI have so much proof of horrible communication, and the lack or urgency to help. I will never forget how they handled me and my family* read more

See all

By far the worst place i've ever rent it from... I demand,,,, But we'll fix little to nothing once you move in.. Don't believe me come visit me at 10502 east winter road apartment b... I'll show you the mold, The wood rot,, The fact that I have all my windows screw shut, Because on three different occasions they have broken here. Report it but have not heard anything from that. Have not heard anything about my furnace. That doesn't work and this is November. Have not heard nothing about the fact that my toilet is running so bad that the water department thinks there's a leak in there. read more

Currently living in a rental property where we have been having extreme foundation issues in which our entire basement/garage is filling with water when it rains. We put in multiple maintenance orders regarding this, beginning months ago. They keep sending people to give "quotes". When they give us a heads up on this, half the time the people don't show up. When they give us no heads up, the people call 10-30 minutes before they show up, giving me minimal time to be available for them to inspect the area. It has now gotten to the point where I believe there is a mold issue and a good portion of our things are ruined and need tossed. They use a third party to communicate with you on their behalf which proves to be entirely unhelpful. They also charge for monthly air filters to be sent and only send them every few months and they have never been the correct size. Honestly worried that the mold issue affecting my family's heath and im unsure if i can resolve this on my own. read more

AVOID AVOID AVOID HOMERIVER ---- THE WORST EVER COMPANY We had the absolute worst experience with this property management company managing our multiple rentals in Kansas City, Missouri. -Zero Communication: They have no concept of communication. It's impossible to get a response from them, whether it's through phone or email. It's like they just don't care. Whenever we called the mainline, we were told that all the managers were unavailable and there were in the field working on people's properties or in meetings. When we called call the manager/s managing our properties, they never picked up and God knows when they ever returned our call.  -Irresponsible: Their level of irresponsibility is astonishing. They fail to follow through on anything, leaving both the property and the owner hanging. -Lack of Care: It's clear they do not care about the house or the property owner. They neglect maintenance and any issues that arise, showing a complete disregard for the condition of the properties. they kept charging us for broken things in the property. we had no cash flow from the properties from their horrible management.  -Tenant Neglect: They allowed the tenant to not pay rent and trash the house. No efforts were made to address the non-payment or the damages, leaving us with a financial and physical mess to clean up. -Total Mismanagement: Everything that can go wrong with a management company, this one has it. From start to finish, it has been a nightmare dealing with them. Avoid this company at all costs if you value your property and your peace of mind. NO VALUE PROVIDED. This company is the epitome of unprofessionalism and negligence. Save yourself the headache and find a competent management team. read more

It has been 3 weeks since their tenant moved out. There is a big pile of trash that is left on the curb side. Anybody is doing their job? read more

HomeRiver Group - Property Management Near Me - Kansas City, Missouri

do not rent from home river. they won't fix stuff, they charge you for air filters and they never show up, they send three people to fix stuff and none of them know what they are doing. they do NOT care about their properties. their spring spruce up is a joke, you take all these pictures of stuff you would like fixed up and no one shows up. Cheap appliances that have to keep being replaced, they gave us a "new" dishwasher and three months later it crapped out on us because it was from 1989.. it was used.. rent is high enough but these people just rip you off. read more

Maurice came in, found the problem... went and got the part he needed and fixed it in a jiffy... thx maurice

horrible company , not only did our fridge go out but did not have a fridge for a month until it could be approved by property manager. also constatntly getting sick to find out there was mold underneath my bedroom, 3 times there was a blockage in our sewer line and poop and pee all over the Basement , they took forever to clean the mess up. we also had 3 gas leaks found in the basement, then they are trying to get us to pay over 700 dollars after moving out for minor wear and tare , but yet kept our deposit for terminating our lease early. read more

HomeRiver Group - Property Management Near Me - Kansas City, Missouri

See all

Do not rent with this company... greedy, poorly managed. Renting an apartment is better than renting any property from them... can't even get anyone in the phone like ever. No renovation to a the place I'm staying at it's literally falling apart because it's so old. I'm serious do not rent with this company Dave yourself the headache but I also understand if a particular place works for you and your family then go for it but just keep in mind this company won't be there to support you when you truly need it. read more

Worst company in the world. They double bill you for utilities and then when you try to get in contact with them you only get foreigners on the phone who will "forward your information" to the correct department. Their email doesn't work. They will leave you hanging and keep charging your resident portal with no help at all. I'm ready to take legal action against this company soon. AVOID AT ALL COSTS. read more

WORST RENTAL PLACE EVER! I thought my last management company was bad, but nobody tops Home River Group. We signed a lease and move into a home that home river had on the market. It was very clear that when we moved in that the house was not cleaned, repaired, or anything for that matter. When my wife and I moved in there were bugs all in the carpet, hair all over from the last previous tenants, and damage all over the house to walls, doors, latches, and too many more to count. All in a home that is 5-6 years old! When we moved into the house we had no water or gas for 21 days in 32 degree temps. Since I got no reply from about 10 emails about what was going on with the utilities, I decided to transfer them into my name since it's clear that Home River cannot deal with tenants utilities. Come to find out they outsource that service to "Conservice". This service literally only tells you a cost of each utilities with no readings for how much water, gas, or electric that you use, which results in the tenants paying a "Blind Bill". When you call the hotline to request maintenance or anything for utilities it goes to an outsourced call center where they can barely speak English or write you an email in English. If you call Home River do not expect to talk to someone in America, the call center knows nothing and passes it on to all the outsourced services they use. After a couple of days prior to move in and not having water, I decided to go out to the water meter myself and it was switched off to the house. After getting the water turned on we decided to shampoo the carpets since nothing was cleaned when we moved in and the water was BLACK. The carpet has no padding underneath it, so it's just wood and cheap carpet all throughout the house (Which was cut in spots, replaced cheaply and not with the same type of carpet). The walls had damage to them, chips in the paint, horribly replaced carpet in one place, separating wooden tiles in the kitchen and foyer walk in areas. After finally giving up on the call center and going back and fourth with non-english speaking employees, I decided to go down to the Home River Office off of Front Street in Kansas City (Which is a 30 minute drive one way from my rental) to learn that this office isn't even used and everyone works from home. Luckily I was able to catch an employee that was about to leave from the office by the name of Josh Addington, which explained to me that I am on the Home River West Pod which isn't even controlled by the employees in Kansas City. Josh explained to me that he had never seen the utility addendum that was attached to my lease. While I was at their office Josh was unable to reach any employee from the Home River West Pod. He informed me that I was responsible for all utilities in my name. Which contradicts what Home River West Pod states, which says they will control all utilities and bill you for them.This is funny because when you move in with a house to home river, they have someone "help" you setup utilities, which they told me to transfer them into my name and pay the deposits for the utilities, which I ended up doing. Home River West Pod denounced me for putting the utilities in my name even though they weren't on for 21 DAYS after my move-in. This call center for Home River West Pod continued to disrespect me and had the nerve to tell me I should have never put the utilities in my name even as my gas was still not turned on to my new home. After giving up on the Home River West Pod customer service and Josh's advice. I decided to reach out to Jennifer Shipman which is a regional manager at home river, and I got her information off of my dousign for my lease. After emailing Jennifer, she had no care in the world to even reply to my issues/requests. Attached are photos of the issues in the house, responses from Home River and non-response from Jennifer Shipman. Steer very clear from Home River and trust all of the reviews for this horrible place. Unfortunately now I am locked into a year and a half lease with them. read more

I want to say that Jenny shipman worked with me on helping me to recover some of my deposit back. thank you Jenny for your hard work and dedication. I really appreciate it. Thank you for all that you do for the company read more

I just want to first start off by saying Gina did a great job assisting me with my new home. This place is the very first to give me a chance in regards to an eviction. I'm very thankful after hearing so many no's it felt good to finally hear a yes! I'm very thankful and appreciative Thankyou Gina for everything! :) read more

If I could give this company -100 stars I would.This is by far the worst company to deal with. Anytime i submit a maintenance request, they turn around immediately & say it was completed even though they haven't been to my home. I'm now on voicemail #47 just trying to get someone to answer why I have random charges from this company. They are absolutely horrible. Do yourself a favor & become homeless before you deal with this company read more

if I could zero I would. Horrible management company. Have tried contacting my property supervisor about ridiculous move out changes, many from neglect of rental company that I have photo proof of, and no one has gotten in contact with me. read more

I was unable to move until days after scheduled due to the utilities not being able to be put in my name because the company owed money, I couldn't even start to move boxes and had to take days off work because of the change. The house was not move in ready, the yard and lawn was overgrown, porches were green, and trees coming up through wood slats. All closet doors were falling down or hard to open or move (one almost fell on me). The maintenance request I said needed to be fixed before move in (a giant hole in the ceiling and a garage door that didn't open) weren't done by the time I moved in, even though it was delayed. Randomly my utilities were turned off because they took them out of my name on accident. It took hours on the phone to figure out what had happened with the utility company. I work overnights and make the allowed dates for maintenance request to work with my schedule, and one day an hour after I'd gone to bed they had maintenance cutting trees, and cleaning gutters on my roof on a day and time that I did not approve without notifying my via email or phone call. Accounting request take months to go through (if they ever do) and the company is impossible to get ahold of. The customer service is not rude or an issue by any means, the employees just don't seem completely competent for the job or possibly overworked. If I didn't love the house and location, the company itself was enough to make me want to move. read more

When I moved in 3 years ago, they took pictures of damage the previous tenants dog made that they didn't repair. There has since been a new management company that took over. I decided to break my lease - because everything is falling apart. They (or even my current rental company voepel) doesn't fix anything. The gutters are falling off... when it rains my whole back area floods... the light in the parking lot has been out for a year my garbage disposal doesn't work, I had to turn my stove off via the power box because it sparks everytime I try to use it making it a huge fire hazard. Only 1 burner works. My dryer is so old the latest time the repair man fixed it, he recommended it be replaced as is was "older than me and you combined" they never did. Now that I'm moving out, I asked about the previous damage that was documented by home river group.... And voepel said they don't have anything mentioning the damage from home River group. I emailed home River group and never got a response.... read more

I didn't have a great experience with this company. they took my whole deposit and also had the nerve to charge us an extra 387 dollars *to make it ready* and charged me for painting the kitchen ceiling. The lady at move out only took 10 min and told us we could leave. The only things she told us was she was going to charge for painting the bedroom (because there was scuff marks), charge to mow the lawn, and because of a broken window. I will never ever go with them again. if I could give them negative stars it will be negative 10 for everything. Poor customer service. Do not rent from them. Please think twice. The only reason we had to pay it was because my boyfriends credit score would be negatively impacted. Also! we weren't even living there more than a year!!! Please look into and do your research before you choose the rental companies!!! This company is not worth it!! You can find a better company. read more

See all

This review is specifically for Jenny who came onboard the team - she is one of the hardest workers I've ever met, and always so responsive - even now in the middle of a pandemic. We are out of state owners relying on our rental income for our daughter's daycare costs and to help us cover expenses. Her thoughtful and practical approach to managing properties and the business gives me confidence. I encourage the management team at HRG to take note and make sure they support Jenny and the systems she puts in place. They are for the benefit of tenants and landlords to make sure the right issues get fixed quickly and that everyone can trust the process. Property management is a people business and we are so glad to have someone we trust with Jenny. read more

I was unable to view this property before moving here from out of state, a fact that Home River Group was informed of. When I moved in, the nonsmoking property reeked of cigarette smoke and animal urine. There were feces on the basement carpeting. No surface was cleaned thoroughly enough that I didn't end up cleaning it again. The front door looked like it had been broken into before, a fact that I both reported and which will become important later on in this story. In the last 6 months there have been over a dozen maintenance requests, with varying degrees of response. It can be difficult to reach Home River Group on the phone or through email. When the a/c broke one weekend, I was told it wasn't an after-hours emergency, even when the temperature rose to over 90 degrees inside. Tuesday, December 17 the house was burglarized and over $6000 worth of electronics, along with personal documents, were stolen. The point of entry was the front door I had raised concerns about 6 months earlier, which had been checked and deemed fine. It split around the deadbolt and the latch was busted out. The emergency line did send someone to replace the door that evening, but the jam itself remains made of splintered wood. I received 2 calls Tuesday night following my report of the burglary, one telling me that a vendor was on the way and another confirming that I would like the door replaced. Since then another repair has been scheduled to fix the already replaced door, a situation I haven't been able to get clarification on. I have gotten no follow up phone calls or emails, after leaving a voicemail this afternoon and attempting to call repeatedly. I expect the businesses I spend money with to provide a service worth the cost they charge, and if that service fails I expect them to take responsibility and make some kind of reparation. Hopefully I'll be able to find such a company within property management at some point, because at the moment I'm still looking. read more

As owner of a few properties formerly managed by Home River, I can attest that their service was mediocre at best and borderline incompetent. Calls were never answered by a representative and a call back took a long time...great deal of frustration even to get simple action or questions answered. At the time, the property manager for Kansas City was in Idaho...that made no sense. If you are looking for good management, look elsewhere. read more

They are wonderful to me, answer my questions, helpful, xplain things , great people, Brandi is and Maintence is

Where to begin...If I could give Home River Group negative stars I would. We began our rental in May 2022 with another group, but then the lease was transferred to HRG in August 2022, and our lease was up in May 2023. We lost access to all of our documents on the previous groups portal as HRG took over and then they did not have/upload many of the same documents, so we could not refer back to them. Also, in mid-March we advised that the lining that was in our Master Bathroom tub when we moved in had peeled off and revealed about a 3-4 inch crack in the tub. We had 1 person come out and look at it, and then we never had anyone else out to look at as of our move-out date 5/19/2023. Then, after move-out we got a ledger/bill in the mail with no breakdown other than general descriptions of the issue. We received the letter on 6/7/2023 and immediately reached out to HRG and they asked for a description of our dispute. We sent that on 6/7/2023 as well, and we were told at that time that it would take 7-10 days to get a response back. We are now on 6/28/2023 and have no response back. We have been more than patient in waiting for them to get the information they need to respond, and still nothing. We had the following charges: $100 for broken blinds: there was 1 slat broken, and a whole set of blinds priced out is $40, so where is the other $60 coming from?; $100.00 for paint: all paint was touched up and nail holes were filled and painted prior to move out, so what needed painting, because anything else would have been normal wear and tear; $350.00 for a deep clean, the house was deep cleaned and spotless when we moved out, it was cleaner moving out than moving in; $600 for plumbing fixtures, are you speaking of the bathtub that you never fixed as reported, and we had indicated on our move-in sheet that the liner was coming off and well when it did it revealed why the liner was there to begin with (crack mentioned above), because there were no other issues with the plumbing. Also, when the first person and only person to look at the tub for your company looked at it he stated it was a surface issue and we could continue using it; $500 for an Ozone Treatment: what exactly is this for? Looking online I found this is for about 3 things: 1) Mold: there was no mold and if there was that is not something we caused or were aware of or it would have been reported; 2) Smoke: No one ever smoked inside our home and we are not smokers; 3) Pet Odors: We had dogs, but the home did not smell of dogs as we take care of our pets. Also, if it is for pets should that not have come off the pet fees and monthly pet rent?; $350 for Carpet Cleaning: We did deep clean the carpets with pet shampoo, but I do see in the lease that we were responsible for getting them professionally cleaned, so I am not disputing this charge. We feel like we were more than fair in waiting on getting the bathtub fixed and the wait that we have had on getting a response, but at this point we feel like they are withholding our deposit for no reason, and do not want to speak to us on it. read more

I live the 60 West Apartments in Shawnee Ks. In a matter of months we have had two property managers. The new property manager does not respond to emails, even when you tell him that you have no running water. At least the first one responded to emails. I requested maintenance on my air conditioning unit and was given a date and time through Property Meld, no one ever showed up. I cannot wait until my lease is up. Do not rent from these people. They will NOT do their job. They only care about getting money for rent, they don't care about keeping tenants happy after you sign the lease. Document everything that happens, so you have proof. I've been accused of not paying rent when I did. I had to go through hell just to get proof that someone cashed my money order. Be cautious about renting with HRG. I didn't want to give any stars, but I had to to send this review. read more

Lived in a duplex they managed. I tried for almost a year to get someone to fix some things and no one ever showed up. Duplex was new and I was first one to move into it. The patio flooded every rain, half the sod in front and back was dead, marks on walls, construction material in garage, outside of house dirty, light bulbs missing, floor tile cracked. Rent was $1250 month plus $10 month for a furnace filter they sent to you every 4 months ($40 per filter). Nobody ever answered the phone when I called and you had to converse via email on everything. The home office is in Idaho and they never answered phone either. I asked office to let me know if rent was going to increase when I renewed my lease and they NEVER did. This is the WORSE management company ever. Parking is a major problem with single car garage and short driveway. Neighbors parked along street and made it a congested area. Several duplexes on my street had more than one family living in them with at least 3 cars per duplex making parking a mess. The home office name is Park Place in Idaho and they don't seem to care what's going on as long as they get their rent money each month. Beware if you rent a house from Park Place or Home River Group. read more

If you sign a lease with this company, this is what you are signing. You will not see the lease until after you pay a non-refundable deposit to them. HomeRiver says on their own website that they are a "transparent company" but they have a non-disparagement clause in their lease to prevent tenants from leaving bad reviews. This is all true, therefore it is not defamatory nor is it critiquing as it is phrased objectively. EDIT: I tried to upload a portion of their lease that is a non-disparagement agreement. It says exactly: 63. NON-DISPARAGEMENT. Tenant agrees not to make any statements, written or verbal, or cause or encourage others to make any statements, written or verbal, that defame, disparage or in any way criticize the personal or business reputation, practices, or conduct of Owner, its employees, directors, and officers. Owner and Tenant acknowledge and agree that this prohibition extends to statements, written or verbal, made to anyone, including but not limited to, the news media, online review sites, competitors, strategic partners, vendors, employees (past and present), and clients. All disputes or complaints shall be resolved confidentially, either privately or through the courts. Tenant understands and agrees that this Paragraph is a material provision of this Agreement and that any breach of this Paragraph shall be a material breach of this Agreement, and that Owner would be irreparably harmed by violation of this provision. read more

It was a wonderful experience meeting with all the office staff at Home River Group but most importantly I'd like to take the time out to say a special thanks to Jennifer and Brittini from Home River Group! She made me feel welcomed and helped me every step of the way!! I was kind of a bug a boo but she never seemed to not want to help! I just love her and I don't even know her. Its always good to meet people like her that go above and beyond to help. I would also like to thank her for her time and effort. She didn't have to do any of that but she did and I'm very grateful!!!! She lets me know that there is truly genuine people out there that really care and not just all about what they cant do .... every "cant" she made a "can"..... and when they said no she was persistent until there was a yes!!! There were sooo many obstacles but they managed to overcome them all. Jennifer went above and beyond to get the rent lowered to an amount I could afford even though we thought it was impossible. I thought I wasn't going to be able to move at all but she still had hope and she made it happen and guess what I got my keys TODAY!!!! Thank you very very much!!!!!!! read more