This has been a nightmare dealing with this company. The presentation was great but was full of lies and deceit! As a result we now have a useless moisture barrier, water leaking from a solar fan and a new bedroom ceiling is now needed plus repairs in the attic!I . After calling the tech we found out he had no clue he was supposed to come here. Another lie. I stopped counting the lies and refuse to talk to Brandon again. I've turned this over to my son. They took a 92 year old money and have done only a small part of the promised work. Don't waste your money ..the lack of integrity from this company is overwhelming... They get zero stars from me.. read more

I wish there was a zero star rating for this company. They installed solar panels on my house in 2016 and I have not received anything close to what was promised from the sales pitch. Then I go to sell my home this year and find out that they double lugged my system in to my service panel costing $4000 to undo their mistake. As always, I can never reach them. I have called numerous times and left voicemails to no avail. I plan to lawyer up for damages. Also filed a complaint with the BBB only to find out they lost their accreditation due to false claims. These guys are crooks and I will seek justice. read more

Homestar is by far the worst. I would not recommend this company to my greatest enemy. Faulty work. Inadequate equipment, unethical sales practices, false promises. terrible customer service. Do not use this company. This company cause me and my wife a great amount of hardship. As a middle income family, my wife and I were starstruck with the idea we could be power bill free in Ten years, at the same time having backup power, and with something as reliable as the sun to power it, at last it was too good to be true. The panels don't supply even half of the needed power to supply my home, they supply nothing when the power is out. all in all the solar panels have cost me a great ordeal more than they will ever produce in power. The wiring has had to be repaired by independent electricians, who both stated, "your problem is due to faulty workmanship" If your going solar choose somebody else. read more

I had hoped that my experience with this company would be different than what I saw in these review forums. If Homestar addresses the issues I will raise here, I will happily edit the review to reflect this. As lots of other people have said, the salesmen gave a good pitch. They were very transparent about the costs and benefits of solar installation. The installation of everything but the panels was a good experience. The contractors that came out to the house were punctual, respectful, and did a good job. That part of the installation is not reflected in my rating. The solar panels installation and connection have been a nightmare, and this company's customer service is dismal. On the installation side of things, my panels have failed county inspection TWICE. They were installed back in early October, and after a month of sitting on my roof, they still are not producing power. The company who did the installation, Sustainable Energy and Lighting Solutions, have tried to give good customer service. They broke a shoe rack and replaced it. They were pretty punctual when they came out to fix the installation after the first failed inspection. But, the proof is in the results, and the results have been terrible. Basically, I'm not sure if they know what the county building codes are. Finally, I've had an incredibly difficult time getting HomeStar to uphold their contract with me. HomeStar told me I would be getting a rebate when I signed with them. I haven't received that rebate yet. After calling once a week for the last month-or-so, they promise to get an answer for me about my rebate. I haven't gotten an answer yet. Again, if HomeStar addresses this, I will happily revise this review. Lastly, I was told that I would have access to an app to look at my solar panel production. I haven't gotten that information yet. Granted, the app would be meaningless because HomeStar's installation company can't pass a county inspection. But, at this point, I just want to be done with this three-month saga of appointments and installation dates and failed inspection and replaced broken things. And all that for panels that still do not work. read more

I have called Homestar 3 or 4 times for help getting my Enphase monitor up and running so I can check the efficiency of my panels. They have yet to get back with me. read more

Still wrangling with these people since 2016 and still not making any headway. Are they still in business?? Can't get them to answer the phone. IF you are having problems call the finance company you used and COMPLAIN!! It might get their attention. Zero stars would be the correct rating for this group/business. It was sold, but NOT improved. SOLAR?? My advice is NO WAY!! read more

I would give this company a zero if I could. The sales representative sold the system based on us receiving double the federal credit that we actually can. I have the quote in writing. I contacted the company a dozen times and was never called back by the owner. They have "covered" themselves by a waiver that you sign. So thinking the system would cost $9k and it actually costing $18 is a huge difference. Additionally, the output of the system isn't as good as they estimate, so it won't pay for itself for decades if at all. I would avoid this company at all costs. read more

My husband and I have been pondering replacing our old solar panels, especially as we need a new roof, when we received an advertisement in the mail for a free dinner at Rioz to hear about a solar company. We went and signed up for someone to come do an home assessment. When the salesman arrived at our house (and I'm being nice by not naming him), he basically gave us a lecture followed by the question "are you sold on solar?" We replied that of course we were because we already had solar but that did not mean we were going to sign any contracts that night. He continued to pressure us and told us that the $5,000 discount was only good for today (of course, so predictable) and we told him that didn't matter we were not signing. I don't know how many times we said "no!" but it was at least 5 times and no matter what we did he pressured us to sign 5 contracts promising no money spent (again, so predictable). When I tried to talk, he interrupted me. My husband faired a little better in being heard but we both felt completed bombarded by his "facts" and dismissed in our concerns. I had to tell him firmly to leave our house. I have written very few online reviews in my life but felt very motivated to write this as I hold solar dear to my heart and hate to see salespeople using age old dirty tactics to sell it. Finally, this company might look a little more legit if their salespeople drove a Prius, not 8-cylinder gas-guzzling Corvette! read more

This is a terrible company to deal with. They lie to you all the time and will not answer phone calls. If their is anyway possible those of us who had a bad experience with this company should get together to form a class action lawsuit. read more

These guys are incompetent crooks, avoid at all cost! They installed my system and my house has almost burned down twice due to their inabilty to correctly wire my battery backup system. This caused the batteries to smolder and actually melt down. They refuse to return phone calls and correct the problem. They also offer you a lifetime warranty on their work but good luck getting them to honor it. There are plenty of reputable solar providers out there. Steer clear of Homestar or you will regret it! read more

Just choose another company if you want to go solar. I had my panels installed a year ago and the customer service is non-existent. I've emailed them dozens of times about issues, lack of production, getting online, reports, etc. They NEVER answer. Even phone calls get screened and no response. I'm a fan of solar panels, but there are far better companies out there to deal with. read more

These guys are totally dishonest! My system is a complete disaster. They will make you all kinds of promises but deliver nothing but an expensive headache. My system was never correctly installed and my home has almost burned down twice due to their total incompetence. It was installed with a battery backup system that has never worked. The system has overheated and burned up the battery bank both times. If I had not been home to disconnect the battery bank, my house would burned to the ground! They offer you a lifetime warranty but good luck getting them to honor it. They will ignore all phone calls and messages and leave you holding the bag. Don't get suckered in like I did! read more

Amending my 1st review of Homestar Solar. After a very rocky start, management followed through with their promise to fix all discrepancies. They have installed the panels and insulated the attic. We're now waiting for SCE&G do their part. So far, we're satisfied with the work provided. Once the power company connects us, showing everything works as it should, I'll amend this review again by adding another star. read more

Stay clear of this company. They promise the world and deliver nothing but hot air and lies. Last July we went solar, we were told that the system would produce 1600kw a month for 49K. What we do have a system that produces 800kw on an excellent month. An electric bill equal to what we were paying before, and 2 loan payments b/c the company splits the loan into 2 parts (2-25K loans). When we call the company, we are told it is our house. So an inanimate object is just consuming energy, even though we have installed a Rinnai tankless water heater, changed all of our lighting to LED, and have gas pack HVAC systems. Then I was told our house is too big, which is under 3000 sq ft. The energy savings package, wow, this is just lovely. We will insulate your house, install a radiant barrier, and hook up Nest thermostat to your house incorrectly. Then they want to see what is consuming the energy, so they connect a Sense device. I like the device b/c it tells me how incompetent they really are. The device is hooked up without the solar sensors. Hello, we are trying to figure out what energy is being used and what is being produced. Go with HomeStar if you would like to be sold a big bag of stuff. read more

Had a burnout in the connection box that required the box to be replaced. It only took them 4 months, so no production for 4 months. When they finally put the panels back on the roof several panels were not registered (and still not) so you cannot see the output in the software readout. 1 Panel was left disconnected for nearly a year while I kept asking these wonderful individuals to check it out. Arres are the clowns who (dis)serviced this mess. It is still making no more than 34 kWh per day on the best day. It should put out at least 1 kWh per panel per day (44 panels = 44kWh). If you want to save money, buy lottery tickets, don't buy solar. $250 a month is a lot of tickets!!! One of them is going to pay off. Solar NEVER will !!! read more

After a year the solar array does not reduce my electric bill enough to matter. My costs have increased. The aggravation is extreme. The customer service is atrocious. The company doesn't care. Save yourself alot of money and a headache and stay away from this company. read more

Not a very good experience. They make promises and don't keep them, you have to chase them down to get results, it is very hard to get somebody  on the phone to get answers. If I had to do it again I would definitely  go with a different  company. I am now paying my regular light bill and two loans for solar panels that don't even work yet...so much for cutting costs. read more

If you're thinking about using this company for the installation of solar panels let me save you some trouble and don't do it. The salesman talked a great game about how we wouldn't see another bill again, ha!! Brought down the bill slightly but add on the cost of financing panels and we are paying double now! Thanks! Now once you've fallen for the song and dance be ready to have to call and argue every step of the way to get anything done! Literally had to get the finance company involved by suspending payment and playing liaison to make any progress! 6 months later panels are finally up but little did we know the financial burden that was coming! Avoid this company like the plague! read more

I signed up with Homestar Solar Solutions about a year ago. The install went fine with no major issues. I am seeing a huge savings as they said I would. I am glad I went Solar. read more