Very unresponsive manager Taking months to have a tenant in…read moreplace Does not have system in place with assigned staff for maintenance, leasing, returning phone calls/emails on time.

Zach was awesome. We viewed a place and he could tell it wasn't the vibe we were going for and…read moresuggested another property that was coming on the market. We ended up leasing that apt and signed for a second year. Zach was very responsive to any messages sent and maintenance was generally quick to arrive. Would recommend 100%

I have been renting from Monik inc since August 2017. I am actually puzzled by the negative review…read morebelow. To be honest, I can't believe it because my experience, and my neighbors' experiences with her have been amazing. To begin with Afsaneh is a sweet, intelligent, conscientious and warm lady. My apt had a lot of maintenance issues to a degree that I felt bad to contact Afsaneh when my housemate and I moved in at first since I contacted her too much (Squirrels walking above my room, pipe drainage issue in the bathrooms and the kitchen) However, Afsaneh was more than professional. Whenever I contacted her to report the issues in the apt, she dropped everything and came to the apt and fixed the place as soon as possible (she took her actions immediately). And yes. No charge at all! Besides, before the Christmas season of 2017, she also has given her tenants Christmas gifts as well (What kind of a landlord would do that?) Both my housemate and I really have loved our time at our current apt. I've moved many times since college (more than 9 places). However, I have not seen any better landlord/landlady than Afsaneh. She is professional, and she treats you as a human being. Afsaneh once told me that she tries to treat people as she wants to be treated and that she tries to make sure that every tenant lives in a well habitable place). This is all true. She really lives up to her words in my opinion. Both my housemate and I have enjoyed chatting with her and spending time with her. And Afsaneh also took us out for teas at her son's cafe as well. It was very pleasant. There are many tenants here who have rented from Monik INC for many years because of Afsaneh. In addition, 7515 York drive property is very nice, pretty, and well managed as well. I highly recommend you to rent from Monik inc (Afsaneh).

Afsaneh Razani (the only member of Monik Inc) took over our 6-unit building in St Louis City from…read moreSavoy Properties, around eight months after we (Tenant 1 and Tenant 2) signed a 12-month lease with Savoy. Savoy, based on our brief experience with them, is a great company, and the contrast in management styles was uncanny. Here is an abbreviated list of problems we experienced with Monik Inc, ranging from minor to unacceptable. We feel taken advantage of and were at the mercy of Razani's pervading incompetence as a landlord, and as described later, emotional volatility. In detail, 1. The only means of contacting Ms Razani was calling a landline, and the only means of paying rent was via mailed check, so it was impossible to have any kind of significant paper trail or proof of payments received. Repeated calls (long prior to the 30 days before the lease end) to her asking for the renewal notice would result in her promising to send one early, which never happened. When Ms Razani eventually sent the renewal agreement, no contract was included with it, so it was signed with the understanding that the renewal would be for the original contract we'd signed (with Savoy), with a small increase in rent. Rookie mistake! 2. Our contract with Savoy included a refundable $200 pet deposit. Ms Razani was apparently not aware of this, and when time came for us to move out, she insisted she did not owe it to us as "Monik charges $25 pet rent, so you saved money". No lease we saw or signed said as much. Our interactions with her were difficult enough that we simply let it slide in the hopes that we would get our $500 security deposit back. 3. We were late with rent once (forgot to stamp an envelope, so the check was sent back), so paid an extra $25 late fee, which we handed to Razani in person at her Clayton office. Upon moving out, Razani declared that we owed a further two $25 payments for late rent -- which she had never demanded during the 18 months we rented from her. For all our knowledge, rent checks were mailed and received in time. 4. We ended up renting for a further month so Tenant 2 could stay an additional few days past the lease's end. During this time, the apartment was cleaned by Tenant 2. Ms Razani performed a walk-through shortly after Tenant 2 moved out, called Tenant 1, and declared all fine apart from a) a missing gate opener (which was subsequently found and mailed back) and b) the fridge not being entirely clean. When the Tenant 2 called her to sort this issue out, Razani brought up that some cabinets had not been dusted. In the same conversation, she assured us that out security deposit would be returned within 30 days, and to call if it had not been sent out. About a week later, Razani sent Tenant 1 a furious, bewildering text message, with pictures of streaks in a bath tub, some crumbs in the freezer, fluff in a heating vent, and dust in a cabinet under the sink. No coherent explanation or decision was included in the text. When Tenant 2 called to find out what was going on, Ms Razani was audibly upset, ultimately declaring, "you think I am a stupid immigrant!". Ironically, Tenant 1 is an immigrant too, but Ms Razani never bothered to find that out. 5. We ultimately got our security deposit back, which is why this isn't a BBB complaint, just an unhappy review. We paid Razani $14,505 in rent over eighteen months, never defaulting. We were quiet, respectful, non-smoking residents who informed management immediately any time there was a maintenance issue. No fixtures were damaged during our stay. Monik Inc threw this back into our faces and treated us in a thoroughly confusing and unprofessional matter. Ms Razani should either hire additional staff to help her with organization, or only rent to friends and family who can tolerate her shortcomings as a landlord. If this is the treatment given to good tenants, and Razani does not improve her management style (perplexingly, Monik Inc has been in business for 25 years), this company will be left to deal with empty apartments and bad lessees. In summary, it is advisable not to rent from Monik Inc. Do rent from Monik Inc if you want your renting experience to include: -A filthy, moldy, seldom-cleaned basement laundry, with stairs to it permanently covered in slippery leaves and/or ice during fall/winter -A landlord unfamiliar with email and online banking -A landlord unfamiliar with the contents of your lease agreement -A landlord unable to notify tenants in a timely fashion about renewal agreements and late fees -A landlord unwilling to return security deposits in a timely fashion -A landlord unable to remember or look up their tenant's name -Being treated in a way not commensurate with a formal business relationship -Paying $800+ a month for all of the above.

I appreciate how Austin Realty was able to accomodate me at the last minute as we arrived into St…read more Louis not knowing where were going to live they were able to get us in a beautiful unit at the last minute. Thank you Austin Realty, we much appreciate it.

EXTREMELY EXTREMELY POOR MANAGEMENT!!! I have been a renter in St. Louis since 2012, never late or…read moreshort on rent and always get my deposit back. I don't buy because I don't want to be in St. Louis forever. I have been in my current home since 2020 with NO issues until 5/1/2025 when Austin Realty became the new management company over the property I rent. They took over when my lease was due to expire as of May 1st they never contacted me regarding renewal of my lease and it was 3 days before rent was due when they finally got me set up in portal to pay rent, which also wasn't correct I actually paid more then they showed due because I knew what I was suppose to be paying took them 3 months to get it right in their system. On Sept 5th I put in my first maintence request for a faulty outlet never heard anything from them until 9/16 when Monica contacted telling me that on 9/18 an investor needed access to the property for viewing. This alarmed me because as a long term renter I have been to this rodeo a couple of times, the norm for this type of sitsuation is an investor buys, rehabs the property, and raises your rent. I verbally elaborated this to Monica during phone call on 9/16, Monica assured me NO NO NO thats not the case. On 9/19 day after they came to inspect finally a maintenance man called me to look at outlet, which I had already bought a new one and unstalled it myself and didn't know I had to press the "test" on the new outlet for it to work yes I felt "stupid". On 9/23 I receive email from Monica with a new lease to sign and of course like I said raised rate after she said NO NO NO it was Yes Yes Yes I was right. I noticed the sewer rate was also increased from what I had been paying for past 5 years, I reached out to Monica with my concerns and asking for proof from city regarding raised sewer rate with no response. Leaving me in limo without a lease for 5 months is ludicrous, this management company is not fit or organized enough to facilitate property managment. I would not recommend anyone wasting their time. I hope the property owner see's and reads this so he knows he should have stayed with the previous management company. I would also like to add I don't need the stress this place is bringing me I am still dealing with both of my kids being dead!! I know they saw the Urn in my house.