We have had nothing but excellent customer service from this company. We are on a quarterly plan…read moreand they stay on top of it. Our technician Landon is friendly, knowledgeable, and doesn't give up if he doesn't find the problem right away. Sure feels good to have a company and technician you can rely on.

Had their service for years. They would not show up for service many times that they were…read morescheduled. We had called several times about bugs that we had found and not once did they ever stop back to respray. I'd honestly stay away from this service, there are much better businesses in the area.

They may not like me saying this, but they gave me excellent advice over the phone. They told me…read morewhat to look for and said if I found real evidence of termites after opening the wooden window sill, to call back. If I have a need in the future, I would not call anyone else.

Very well mannered technician from Spears. Explained what he would do and then he did it. First…read moretreatment is 5 days old and and is doing what its supposed to...kill ants. Very Happy so far.

I called Bryan's for a termite inspection waited two weeks for an appointment . no technician…read moreshowed only a sells man who went straight to sells talk and I never got my inspection. some customers actually have concerns for their property and are willing to pay for a service but I couldn't even get the free inspection from them. how do you even know what I need without an inspection?

I have Bryan Pest Control for Lawn, Pest and Termite care and have never had an issue. They are…read morealways on time for scheduled and recurring care, and always call just before arriving so I can bring my pets indoors. I also highly recommend using Bryan for Lawn Care! Tim is my lawn care tech, my lawn has never looked better, and his recommendations and advice are always on the money! I've dealt with some of the National Companies in the past and they don't hold a candle to Bryan's Service Level or value for me!

I'd leave negative stars if possible. These people have got to be the most unprofessional outfit…read moreI've even come across. The door to door sales people are rude and ignore your no soliciting signs. They continue to return with their awful used car salesman tactics (they try but are terrible at sales). They'll tell you that all of your neighbors use them. As if you don't know your neighbors, who also can't stand this company's juvenile behavior. Smart a** little men.

I am not a customer. Yesterday a kid on 2-wheel scooter showed up and rang doorbell (there are…read moreTWO No Solicitors signs on front door). I went outside and said don't you see the signs? He persisted in his spiel trying to sell pest control services even after I told him I already have a service and I am happy with it, not changing. He continued trying to talk me into it, even as I was going back inside. Very aggressive and wouldn't take no for an answer.

Update; (May 19, 2025) I need a bait trap replaced. We have made 6 calls over the last 3 weeks. One…read moreregional "do nothing" manager promised last week that they would be out "tomorrow". That did not happen. There have been no follow up calls at all. This service is now so bad that it is almost comical. This has to be the absolute worst service as an existing customer that I have ever had, the shame of it is that no one at the office seems to care (AT ALL)). We have paid a decent amount of money to be ignored by this under performing branch. I need to be contacted by management and compensated for this AWFUL lack of service. On the website a gentleman is listed as branch manger. The big reason we went with orkin several years ago was because of him. Evidently, he has been promoted beyond his effectiveness. If this wasn't such a high dollar change over we would be gone. Please change my stars from 5 to zero!!!! Orkin is now a joke.

THIS COMPANY IS GARBAGE!…read more I am shocked at how bad and overpriced this company is. They never keep appointments and twice now they've cancelled an hour AFTER they were supposed to be here. Last week the appointment was between 10-12 and he sent me a text at 11:20 saying he and his daughter have the flu. This was after he showed up on the wrong day (appt was Thurs and he showed up Wed when we weren't home) Now I get an email stating they don't even know when they can reschedule, so bugs are starting to come into the garage and I'm sure soon the house, because they're almost a month behind. We're having our yard sprayed, so we have to notify the groomer next door and neighbors behind us so they can keep their pets inside for 35-40 minutes after spraying, so that's twice now I've had to tell them never mind. It's getting embarrassing. I wish that was the worst thing that happened, but a sales rep came over to discuss termite control and for some VERY strange reason decided it was perfectly fine to talk to me and my roommate about one of his clients having a sex dungeon and went into details about it. We were shocked into utter silence and all i could think of to say was "To each their own I guess". I called the branch manager immediately after he left and said I would file a sexual harassment suit if he ever stepped foot on our property again. I really thought they were the elite pest control company, but now I have to start the whole process over again with another company and because of this debacle, I don't know who to trust.

Just not a good experience with their management team. Unresponsive to phone calls and messages…read moreleft had to drive to the office only to find door locked with a sign on it that said to email them. Knocked and a person was inside but refused to come to the door. This is no way to run a customer results focused business. I know it was sold several months ago but that should nothing to do with commitment and excellence.

Highly recommend this company. They are always on time and very thorough spraying inside and out…read more If I see a bug at any time they come out and respray for free. Worth the $60 every three months

Understaffed and are moving from monthly to bi-monthly service. I had a terrible army worm…read moreinfestation and met with salesman. Bought annual service up front. 2 weeks later, they still had not shown up to kill army worms and 1/2 my lawn was devastated. during my wait. I called another company and they diverted a tech to my home the next morning. I fired Brock and cancelled my annual service.

While I was out of the country Brock Pest Control stopped servicing my yard while still charging…read more When I returned, I had a yard full of weeds. They promised to fix my yard but never did. Now the manager is not returning my calls. Do not use these people, they are terrible.