They were good when I first started with them and then they started claiming they did pest service…read moreand my camera showed they were never there or they never did the back yard (I have a loked gate) and they would claim they did. I cancelled pest service and kept termite, and they never do maintenance. They took the automatic renewal/annual $300 fee in Feb and have texted me twice that they'd be out on Sat and never showed. I filed a complaint with FDACS and called to get my $300 back. They said they'd send a request up......as of they aren't going to refund it. This company os TRASH and should have a class action lawsuit with all the unhappy comments I've seen online. FL Pest Control/Rebtokil should go out of business.

Horrible customer service. Been contacting them via their Facebook page for over a week trying to…read moreget them to call and tell me if they could help with a black fly infestation. Initially, they ask for contact info, when I provided it, they NEVER CALLED. I've sent several messages to the Facebook page this last week, now they are ghosting it completely. Can't even get them to call and do business. They used to be a good company... no more.

Understaffed and are moving from monthly to bi-monthly service. I had a terrible army worm…read moreinfestation and met with salesman. Bought annual service up front. 2 weeks later, they still had not shown up to kill army worms and 1/2 my lawn was devastated. during my wait. I called another company and they diverted a tech to my home the next morning. I fired Brock and cancelled my annual service.

While I was out of the country Brock Pest Control stopped servicing my yard while still charging…read more When I returned, I had a yard full of weeds. They promised to fix my yard but never did. Now the manager is not returning my calls. Do not use these people, they are terrible.

Rachel is BEYOND amazing. She is thorough. Explains everything she's doing. And even pointed out…read moresome leaks that could lead to future bug problem. I've never experienced such a high level of customer service. That girl deserves a raise! And yes...I want her to take care of my house every time.

They may not like me saying this, but they gave me excellent advice over the phone. They told me…read morewhat to look for and said if I found real evidence of termites after opening the wooden window sill, to call back. If I have a need in the future, I would not call anyone else.

DO NOT HIRE FOR MOLE CONTROL! I hired Critter Control to eradicate moles from my yard. After 7…read moremonths, the problem is far worse than when they started my service. After reviewing security cameras, it became apparent that some of the service techs (you always get a different one each time, it seems) just walked quickly through a portion of the yard, and then sprinkled some granular deterrents or placed a single trap and a flag. The tech would leave without reviewing the entire yard or checking all areas with some sort of focus. My yard is now overrun. They had no concern or questions when I cancelled my service which speaks volumes about the type of service you'll get if you choose them. Not worth the money at all.

Giving a 1 because 0 wasn't an option. Set up a service with them after hearing something in the…read moreattic. They came out and gave an estimate and were paid in full! (BIG MISTAKE). Since then, they were a no show on the 1st appt to place the traps in the attic. Set out traps at appt #2, they were supposed to come out weekly to check the traps, after 3 weeks, had to call and find out what the heck? When are you coming back out? Scheduled for them to come out the following week, tech (Cory) checked the attic and said he didn't see anything but he had caught a huge rat st his last visit (WRONG) he can't get in without me and this was his 1st time even checking the traps! So scheduled appt #3 for today, one week since last visit and you guessed it..NO SHOW AGAIN! I work and have to make arrangements to meet them for this service. The kicker is I was told by tech (Cory) that he had to go to Gulf Shores today to give an estimate to a new customer! What about the ones you already have?! Would NEVER recommend this company..poor customer service, rather expensive and lie about catching "critters". P.S. my first company review ever, but felt so strongly I had to leave a review.

Edited to remove a star given the business owner's dismissive and inaccurate reply. There was no…read moresnowstorm during this time frame, this is a complaint for service completed at the end of Feb - the time gap between service and review (as explained) is because we are not residents and didn't know there was a problem. We trusted the job was done and didn't know it wasn't until a neighbor alerted us the lawn was dead at the end of March. We then reached out to Harrison to try to rectify. Instead of taking accountability - he replied similarly - deflection, excuses and blame to the customer. An unfortunate and unprofessional response. We called Harrison to service a sprinkler system of an older relative who had just moved into a care facility leaving the home unoccupied. The ask was to service the system and turn on the sprinkler schedule for the season. Harrison serviced the system but failed to set it to run. We are managing this from afar so this was a critical and unfortunate oversight - and has resulted in the sprinklers never actually running (and the lawn being in terrible condition). When we reached back out to try to understand the issue, Harrison deflected responsibility, said of course he didn't turn the system on because the service call was on Feb 21 and he had concerns about cold so he left it off. (FWIW temps were not below freezing at the time of service nor any time after.) His solution was to suggest we get a neighbor to help out to get the system running. It is frustrating to pay $125 for a service call where one of the two asks was not addressed - we don't recommend nor will we be using him again.

Harrison came out to my house knocked it out inside a half hour did a great job so glad I called…read morethem!

Make this company your first phone call…read more Wow. If you live around here, you know that getting service can be touch and go. You either get people that never show up, or want to charge you an arm and a leg. These guys are different. Josh cares about service and making sure the customer feels valued. He came out after another company gave a quote of $1000 to get rid of potential rodents. He looked and said there is no evidence of anything new, it looks like that was from years ago. This company will give you honest answers and work at a fair price, not just throw out numbers to see what you will pay. Thanks Josh!