Bought a used Jeep Wrangler in December, 2016 at this location. The jeep was new on the lot so it…read morehadn't been detailed when I drove it and I mentioned that to my salesman (Clay). He told me it would be all fixed up if I got it. I got a decent deal so I bought it. That's where the positive part ends. Went to drive it off the lot and it hadn't been detailed. When I said something I was told that they power washed the engine but because the former owner went mudding in it all the red mud wouldn't come off. I'm not the best car person around but power washing an engine doesn't sound too smart to me. The rest of the jeep hadn't been touched. Before I got 15 minutes down the road the engine light came on so I turned around. After sitting in service dept for a while they said I was good to go and it just needed to dry. 15 minutes down road again light came back on so back I went again. They said that the power washing made a sensor go bad so they replaced it. I again tried for a detail and they told me when I brought it in for an oil change (on my dime) they'd do it. Less than 300 miles later I have a coolant leak and can't get any response from them. . **UPDATE** After being contacted by the general manager I took the jeep back in and was taken care of quite well. The difficulty in getting a response was due to my salesman no longer working there. Some of the work was comped and other things done at a discount plus I got a full detail. Can't say enough good things about the service manager Renee Doctorman. She was extremely professional, courteous and understanding. For these reasons I've upgraded my experience to 4 stars.

We purchased a good used truck from the Shawnee location and recently had a flat tire. We tried to…read morelower the spare but the rod was missing that goes with the vehicle. We then went in thinking it was an honest mistake but the manager told us "you got a great deal on your truck so you will need to purchase a new one from our parts department." I'm assuming their slogan "More than a customer, you are family" has a different definition than what it means. People don't treat family like that. Very cheap and dishonest way of doing business!!! Count your fingers and toes after you shake hands with these people!!! What a joke