Ken and Vernon were amazing! They helped us through the whole buying process, and didn't hesitate to answer any questions we had. They worked extra hard to get us into the vehicle we wanted. Very nice and professional guys! I had a horrible experience with other dealers, to the point of never wanting to go back. Ken and Vernon made the experience very pleasurable. I will definitely be returning. read more

AutoMax Dodge Chrysler Jeep Ram - Jeep Cherokee - Auto Repair Near Me - Shawnee, Oklahoma

Put the steal in stealership trust these guys about as far as I can throw them buyer beware you will be bent over a barrel by these guys

I took my son's car in today to get a recall issue taken care of. I have never visited this location, so I wasn't sure where to go for service. It wasn't clearly marked, but I found it. I received good customer service and got my issue taken care of fairly quickly. read more

Talk about service Most people brag about service after the sale but these guys really mean it thank you service sales and dealership manager read more

The kid TRISTAN (salesman) absolutely will omit information that's important to the car you're buying. Right AFTER we finished with finance he let us know that we'd be without the vehicle's spare key, spare tire, floor mats, refused to give a straight answer about stains on the windows, even lied to his boss about providing us a jack and gas. Upon consistently omitting information, was also a terrible communicator. Poorly communicated functions about the car and VERY poorly explained fees in financing, needed to go get his manager to clarify the points he couldn't convey. read more

We purchased a used Chrysler 300, after taking delivery I found it had a problem with front end, I contacted them and they offered to repair if possible or take car back, my wife and I decided to buy a new Jeep instead of keeping the 300, they made us whole on the buy back. I give sales and service 5 stars for the way we were treated, our salesman Ronnie Columbus went out of his way to make us happy, this makes the 5th vehicle we have purchased from Ronnie since 1994, we highly recommend him as a salesman on a new or used car. Also a big shout out to general manager for making sure we were satisfied ! read more

I bought my daughter a first brand new car it was a Chrysler 200. The sales person was exceptional. I also have had my wife's truck serviced their twice even though it is an hour away. By the way we made an appointment when we purchased her car and they had a sign with her name on it when we arrived. Impressive! read more

AutoMax Dodge Chrysler Jeep Ram - VIP parking - Auto Repair Near Me - Shawnee, Oklahoma

Bought my new truck from Ronnie Columbus. Great salesman. We had an excellent experience! The truck is exceptional. No problems with financing, and no high pressure selling tactics. Would recommend to everyone. One of the easiest and best auto buying experiences ever! read more

I bought my wife a Renegade and so far the vehicle is great. The salesman, forgot name, Was ok, Very much not energized. He did take us out in a few vehicles, did a great job on paperwork, but when we went back in to get it, he was lethargic. I am aware of the lacking in the service department, but hopefully when mine is due, they will be good. I will never have them do any major repair. It is a great place, no pressure, very nice people, great parts department. If you just want to look, just tell them and you are free to roam the lot. read more

Was really bad service overall! took very long to replace the engine in my Jeep, I had warranty on the engine and Auto Max said that the engine is cover but i had to pay for the installation of it include filters & oil. After 3 weeks they call me to pick up the Jeep, i start driving it in a hot day and realize that the AC wasn't working! bring it back to the shop,and it took them one more week to fix the AC. All together they had my Jeep for more then a month! I had to spend more then 2k on it! the only one good thing this company have is Rob, Rob is the service manager and he was the only light in this all deal, but his hand was tight! read more

UPDATE UPDATE UPDATE!!!! ROB ROB ROB is the only and I mean only sales person you should be asking for. He is calm and will be there for YOU. He is what he is and wont sweet talk you to buy he will just be him and THAT IS THE GREAT PART! DALE AND KENNY will take the experience to the next level with friendliness and great prices. If you haven't bought a Dodge,Jeep,Ram from them then 1 of 2 things has happened. You got a bad deal or you paid to much! Deals ,great customer service with a great finance dept to boot and YOU MY FRIEND HAVE A WELL ROUNDED INCREDIBLE DEALERSHIP. (I thought car buying was suppose to be painful) read more

AutoMax Dodge Chrysler Jeep Ram - 2014 ram 1500 big horn - Auto Repair Near Me - Shawnee, Oklahoma

PRO::::Had oil changed, in n out in less than 30 min..SERVICE DEPT IS GOOD,,,,,CON::::: Although I wanted to talk to salesman about a Jeep but only 1 salesman, and he was working with a customer, saw 4 other guys just hanging out and not a one asked if I needed any help. So guess I'll go elsewhere to look at Jeeps. read more

Just spent 4 hours waiting on a oil change and fuel filters to be done!! My appointment was at 10:15 a.m. what the point in having appointments! Service department is a joke! AutoMax was so much better!! Would not recommend and my family and I will never do business with them again. Joe Cooper is garbage!! read more

Get your own financing if possible or they will screw you over. I have great credit and even put down a big down payment and they stuck me with a 9.5% rate (Which is unheard of). Since it was late in the evening I completed the deal so I could leave with my vehicle and immediately refinanced it through my bank the next day with a 4.8% rate. I just bought my wife an escalade a few months ago and that dealership gave me a 4.5% rate so I knew this place was trying to screw me read more

Found the exact used truck we were looking for Nov 19'. Luchian (not sure of the spelling) was a great salesman, patient and not pushy. Purchased the truck the same day with the promise from Jason Valentine (general manager) that he had the wheel rim caps ordered and coming...It is now April 20' AND NO CAPS! We have called at least 10 times and driven all the way from Norman to Shawnee to be reassured by Jason that the rim caps are 1) somewhere on the premises and he will call when they find them 2) he would mail them to me 3) he would meet me somewhere because he lives in Moore etc, etc... We are still very happy with our purchase but so annoyed at this point with the disregard to a promise that was made and the continued forgetfulness after our $30,000 purchase. read more

The work done on our Dodge Avenger regarding the recall was done quickly, and I was assured the technicians were well trained and had done many of this particular airbag related recall. read more

We were in the market for a new Jeep Wrangler Unlimited Sahara to replace our Jeep Liberty. We live in Oklahoma and travel all the time so we contacted the USAA buying service and they recommended Automax. Courtney Stiles contacted us immediately. Courtney took the specs of what we were looking for and found a perfect match for us. We arranged to be in Shawnee on June 17th and our new Jeep was waiting for us. The closing was seamless. We could not be happier. We highly recommend Courtney Stiles and Automax. read more

We bought our truck there new and have always maintained a service agreement with these guys to get our oil changed, etc. I called TWO WEEKS ago and made an appointment for 8:30 this morning to get the oil changed. We arrived at 8:15 this morning ... at 9:15 our truck was still sitting out front, which meant that WHENEVER they got around to doing us we were looking at atleast another 45 minutes. We had to be in the City and could wait around another 2 hours. I don't know what the problem was, but, when people have APPOINTMENTS they should be serviced BEFORE those that do not have an appointment. read more

Do NOT take your vehicle to this place to get worked on. I have had problems with my heater and a/c and have taken my car there twice. They have yet to fix the problem. They did "repairs" to my car without asking my permission, they held my car there for two days and never called me to tell me it was ready, the service manger tried to make it sound like I was the idiot because all it needed was new filters when that was not the case. They charged me close to $150 to change out my filters. I called to tell them my a/c still wasn't working and the service manager had already left and he never called me back. Finally after a month I got a hold of him and now he is saying that he never told me it was fixed and that he told me that I would have to bring it back in.... HE FLAT OUT LIED TO ME! TWICE!!!! I will NEVER recommend this place to anyone! read more

Would never buy here again!! I drove off there lot on gas fumes barely had enough fuel to get to a station plus the oil change light came on the next day they should have changed the oil in the truck before I drove it off there lot that's just bad business just an all around bad experience !!!!! read more

I don't even know where to start, I've had numerous bad experiences with this dealership including the staff & the management. My vehicle was backed into whenever it was being serviced, it added a car fax history incident report, I was out my truck over 4 weeks due this incident. They never let me know how much it's going to cost me whenever the vehicle is work done to it. They start working on it immediately without advising you that it's going to cost you money whenever you bought the extended warranty which doesn't make any sense. Horrible experiences with this company I advise no one to even visit the facility, I could go on and on about more altercations I've had with this company. read more

Got my Jeep in for a recall service and find out after they've had it all day that it won't be done--or even started. Service manager George says it would never have gotten done that day. That was 5 weeks ago and I've given up trying to reschedule with them. Rob and George talk a big game about customer service, but NO follow through. I will never go back here, I might never see my car again if it actually makes it into their shop. read more

Purchased a 2015 Charger SRT from AutoMax Dodge (I live a few states away in AZ) - Steven, the manager, took over the sale as soon as we had agreed on a (very fair) price. He was immediately responsive on text or phone, never left me feeling like he had dropped the ball. I wired the money the same day, my bank confirmed the money left and I texted Steven, who 30mins later, confirmed the funds had cleared and showed up in their bank account -- I've bought out-of-state a few times and each time it has taken *days* for the dealers to confirm funds, which is really frustrating for someone impatient like myself. I expected a week or more for the car to arrive after paying on a Friday, instead the car was *in my driveway* that Sunday. Big props to Montway for that one (booked through uShip) and my thanks to Steven for making himself available for the shipping company on a Saturday to get it loaded up. The experience working with AutoMax overall is best described as "friendly and professional" - there were no long periods of time when I didn't hear from them. They were never not available to answer my questions and the responsiveness didn't fall off a cliff once they had my money - Steven and Dale (GM) continue to not just be responsive, but actually reached out to me after a week and asked "So, how are you liking the car?" - typically sales man shy away from that question because I might complain and they have a lot of new problems to solve for me... I really respected that effort to make sure I was taken care of. The car is fantastic, very happy with it. Would happily buy again from AutoMax even though I would incur the shipping cost; finding a dealer you trust is so rare, it's worth the money. read more