Got screwed over today by the center. Simply because they did not mention that my particular form…read moreof insurance was no longer valid after having already rescheduled thrice since November 2024... One would assume, if shits were actually given concerning the individual versus a maximum margin of scope and profitability....

Actually, I'd rate it a negative 20 for a customer service as they never return your calls if you…read morehave a complaint (as you can see from a previous review) Instead they call the police to resolve their issues!! UNBELIEVABLE!! They sent me glasses that were TOTALLY different RX! HUGE BLUR! This was confirmed by another eye specialist as the office / Optometrist (my primary Dr. sent me there after I had an appt with her for my red eyes that wouldn't go away. ( the redness and irritation began after the Littleton optometrist put eye drops in my eyes) The new optometrist showed the differences and explained what they were. They could not believe the huge difference in what they measured to my actual RX. Littleton Office has sent a check for half the amount of $600 plus. Not cashing it. I sent 2 complaints to my insurance company. Next step is small claims, lawyer, professional licensure for Optometrists. whatever to get the total amount and more for my time and mental stuff from them sending a policeman to my door that night . I had called 3 times after I received the check. No answer. They called the POLICE!!! to give me a no contact order!! Seriously?? They obviously have no idea how to resolve their customer issues.....NB see other review. I was patient in the beginning and after I called a couple times either woman telling me they would return my call (NOT) or left a phone message

I called with a simple question about a bill I received, and the experience was incredibly…read moredisappointing. The gentleman who answered the phone, Bill (the owner), was extremely impatient and rude from the start. He told me he couldn't answer my questions and abruptly hung up on me. I called back simply to ask when the doctor would be available so I could speak with them directly. Once again, Bill said he was too busy to tell me when the doctor would be back and hung up on me a second time. There is no excuse for treating patients or their families this way. Basic courtesy and professionalism should be expected from any medical office. Based on this experience, I will not be bringing my daughter back.

Fantastic customer service! Visiting from out of town and I forgot my contacts at home. I reached…read moreout to the office and they were so helpful and quick to respond! Appreciate their helpfulness and understanding. Highly recommended!

My family and I love Heritage eye care! We have our eye exams done here and most recently purchased…read moreglasses. There is a great selection of glasses to pick from and I love my new pair. I highly recommend!

Want an example of the most deplorable customer service ever? Try ordering a pair of prescription…read moresunglasses from this place. While the doctor is grand, and the front staff used to be likewise, something has changed - and the current state has made me decide to take my business elsewhere. After having ordered frames and lenses for computer-prescription glasses, I decided to finally order prescription sunglasses. I picked out the style, had the measurements done and was told they'd arrive in two weeks. What arrived was an atrocious-looking, 1970's style pair of sunglasses that I'd never have picked. When I pointed out to the staff that these were not the correct pair - the amount of stonewalling (from initially proclaiming that I had provided the frames to them, to outright lying to me then accusing me of not knowing the types of frames I had selected) and the lack of any sort of understanding, apology or attempt to make things right makes it seem as if these folks are trying to hide their illegal activity: e.g., bait-and-switch sales promotions. The frames I initially selected cost $100 more than what I was provided. Not only THAT, ccording to the staff, the sunglasses frames are not "model" samples, they're the actual frames being purchased. In other words, during a global pandemic, these folks are selling "used" frames (floor model examples) without any regard to spreading disease - and they're selling "used" frames at top-dollar prices. What. A. Scam.

Cataract surgery scared me. I had lost a major part of my independence, driving. My Dr recommended…read moreDr. Overturf at Shippee Family Eye. And I don't know why I was afraid. I had it done in their surgical suite, it was easy. They make it so comfortable. Everyone there is AMAZING. Yesterday was second eye and I woke up this am, went to my follow up and could read every road sign, I could see the mountains. Dr. Overturf's skill has given me back so much. Thank you. If you're scared, don't be, call Shippee!

You can't get an appointment without waiting a year unless you know someone that works there . Yes…read moreI have diabetes I needed to get my eyes checked no appointment till next August. But someone I know got an appointment in two days because they know someone that works there.

WRFE are excellent. They went above and beyond with both myself and my husband when we had issues…read morewith new glasses. They are helpful, and professional and I cannot recommend them highly enough.

As a busy student, I've found the team at Hanover Eye Care to be perfect for my needs…read more They have been very accommodating when I've needed to reschedule, offered fast and efficient in-person service, and Jenna made it easy to do things virtually (sending info by email, and even texting me the link to order my contacts). 100% recommend if you want convenient, quality service.

This optometrist has sold her business to Dr Todd Page who I find to be a big improvement for eye…read moreexams. I used to appreciate the free adjustments that they would give me over the years but the prior optician seemed to flit through the eye test too casually with the result thatvI had doubts in their accuracy. Unfortunately Yelp can't get it's act together yet , despite detailed requests so now 2 Heritage Opticals and one under the previous ownership, show up and none are accurate.

New to the area - I wear glasses and contacts . Before making my appointment I did shop around the…read morearea looking for something specific. Immediately after walking in and being greeted by their front desk - I knew I was in the right place. Clean atmosphere, VERY friendly staff and some of the most beautiful eyewear I have seen. I was able to get in for an exam in less than a month, the doctor was very good - excellent from start to finish! The optician was AWESOME, she was even able to make my glasses in less than an HOUR! You should all be proud of yourselves, and I will be back for some new sunglasses soon!

I am in town for a couple days and I forgot my contacts. I dialed a bunch of places around town and…read morethis place was the only one open on a Saturday. They gave me a week's worth of contacts free of charge! I would definitely recommend them.

My husband and I have been getting our glasses from Plymouth Optical Shoppe for decades. Marty &…read moreColette are great at what they do and I highly recommend them. If you want support local people who care about you and your needs, this is the place to be.

I have been a customer of Marty's and Collette's for many years. They are very friendly and…read morewelcoming. They bend over backwards to do the right thing and the prices are reasonable.

this shop has a fantastic selection of frames. Cary is friendly, knowledgeable, helpful and an all…read moreround pleasure to work with. he also fixes my glasses constantly without question as I am very hard on all of them. I only wish he dealt with insurance. I love to just stop by and peruse....have a chat when he's not too busy. a visit to Woodstock isn't complete without stopping in.

Phenomenal service and a great selection of frames. The owner is committed to making sure that you…read morehave the glasses that look good and feel good. I've worn glasses for most of my life and I have never been to an optician half as good. I'd give 10 stars if I could.