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    Hometown Pediatric Dentistry

    5.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    6 years ago

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    KC Braces and Kids - Actual Patient.

    KC Braces and Kids

    4.3(6 reviews)
    8.5 mi

    As a fellow healthcare professional, my family's experience at KC Braces + Kids has been deeply…read moredisappointing, despite the positive orthodontic results for our son's braces treatment. For nearly two years, our family has relied on this office for both orthodontic and general dental care for our three children. While we are pleased with the clinical outcomes of the orthodontic care, the consistent administrative mismanagement and customer service issues over the past 8-9 months have been exceptionally frustrating. Our concerns include: * Patient Misidentification: During a scheduled simultaneous cleaning for both daughters, only one was initially called back. After a 30-minute delay, inquiry revealed they had mistakenly called back another child with the same first name. This lapse in verifying patient identity raises significant safety concerns, especially when considering more complex procedures. * Scheduling and Service Coordination Errors: Following a combined orthodontic and dental cleaning appointment for our son, we returned home only to receive a call inquiring about his missed dental cleaning, which was supposed to have been completed during the same visit. * Difficulty with Follow-up Appointment Scheduling: We have repeatedly encountered issues securing timely follow-up orthodontic appointments. What should have been a 3-4 week interval was told to stretch to 6-7 weeks due to lack of availability. Addressing this required direct intervention from the office manager after raising concerns, highlighting a fundamental problem with scheduling capacity or management. The office manager's explanation--that patient follow-up timing shouldn't be told to patients, but rather scheduled by office staff as soon as available and that non-traditional braces doesn't effect treatment--is contradictory to the sequential nature of orthodontic care and suggests scheduling availability inappropriately influences treatment planning. Adequate scheduling blocks, particularly for case-by-case orthodontic appointments, seem necessary, and if availability is consistently limited, it points to potential staffing or space constraints, which should be addressed before accepting new patients. * Billing and Insurance Verification Issues: With only a few months remaining in our son's treatment, we discovered that our initial cost estimate was incorrect because the office failed to verify our insurance coverage as promised by the financial coordinator. They lack documentation of any such verification. Consequently, despite paying the originally quoted patient portion in full, we are now facing an additional balance. When confronted with this significant oversight, we were advised that as patients, we should have personally verified our insurance coverage rather than relying on the office's assurances and good faith estimate. In summary, while the clinical care provided by the orthodontic and dental professionals at KC Braces + Kids has been satisfactory, the consistently poor office management and administrative errors make it impossible to recommend this practice. We plan to transfer our family's care elsewhere as soon as our son's braces are removed.

    Our son just got his braces put on yesterday and we couldn't be happier with the results. Very…read moreprofessional atmosphere, made our son feel comfortable and did a great job. Would highly recommend if you're looking to get braces.

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    KC Braces and Kids - KC Braces and Kids

    KC Braces and Kids

    KC Braces and Kids - KC Braces and Kids waiting room.

    KC Braces and Kids waiting room.

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    KC Braces and Kids business/check-out desk.

    Shoal Creek Pediatric Dentistry

    Shoal Creek Pediatric Dentistry

    3.5(11 reviews)
    10.5 mi

    If you want timely and/or accurate communication, this is not the place for you. My wife and I were…read morealready apprehensive to consider SCPD due to their limited days/hours of availability, not to mention the difficulty that we experienced just trying to get in touch with someone to schedule appointments in the first place. We should have gone with our gut. After booking appointments months in advance for both of our boys we ultimately ended up telling them to cancel our appointments moments before the scheduled time because of their inability to clearly communicate via text or pick up a phone to discuss their required new patient forms that we never received a link to. The chain of events went as follows. I received a text a few days prior to our visit confirming our appointment. I responded back "YES" to confirm as requested. Then I received a text saying that they emailed me a link to the new patient forms. I let them know that I had not received the email and was never responded back to. The morning of our appointments, I received another text stating that they had not received our forms yet. I texted back letting them know that I never received the email again and asked them to call me. I was told that they would call back after they were off the phone. They never returned my call and then gave me attitude when I showed up for our appointments because the forms had not been filled out yet. When I complained, in person, that no one ever picks up the phone there or calls back as they say they will, I was told that they were really busy that morning. No thanks... called another pediatric dentist that actually picked up the phone, made our appointments, emailed us a "Welcome to our practice" email with an online registration and calendar reminder about an hour after we spoke with them.

    Me and my two siblings went here for probably ten years. They were always very kind and thorough…read more When I needed fillings, my comfort during the procedure was a top priority. As an adult, I actually enjoy going to the dentist, and I attribute a lot of that to Dr. Thomas.

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    Shoal Creek Pediatric Dentistry
    Shoal Creek Pediatric Dentistry
    Shoal Creek Pediatric Dentistry

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    Hometown Pediatric Dentistry - pediatric_dentists - Updated October 2026

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