As a local business owner, I understand the importance of customer service and the value in "word…read moreof mouth" and typically would never leave a negative review without first having a discussion with the source. However, my experience with Hough & Co. has been exceptionally stressful and expensive. Fortunately I have a bookkeeper who manages both my business as well as my personal finances. She basically keeps everything organized, manages all the data entry in Quickbooks and then shares the ledger with the accountant once per year to file our year-end taxes. Believe me, she's worth every penny. (Even the Hough & Co. accountant commented on her organizational skills upon seeing my business's QuickBooks, and asked if she takes referrals.) Yet, having her provide accurate documentation in a timely manner never seemed to expedite the process or elevate any costs for his CPA services. Honestly, since 2018 my taxes have yet to be filed on-time despite my best efforts as a client. Delays occurred often in the 3 years of working with Hough & Co. Tax extensions were filed on my behalf and my business was changed from an LLC to an S-Corp filing without any prior explanation or authorization/my approval. (Although "it may be in the best interest of the business", it's ultimately a decision for the owner to make - not an accountant.) The last and final disappointment came (June 2022) while in the midst of acquiring financing for a mortgage and undergoing the underwriting process (which as a self-employed, single individual can be challenging and stressful in and of itself); I learned that yet again my previous year's taxes were not ready to be filed. Unfortunately, due to the urgency of the situation I didn't have additional days or weeks to wait for financial information that was shared with Hough & Co. back in Feb 2022. At the time, I already knew I'd be forced to expedite documentation (once again having to hand deliver my taxes to the IRS). It became very apparent I needed to make a decision and I sent an email notifying my accountant at Hough & Co. that I would be taking my financials to another firm to ensure deadlines and responsibilities would be met. At which point, the accountant reacted defensively to my decision; stating he felt very insulted by my email, followed by calls from his office - as though the situation was personal. It wasn't personal, it's simply business. I hired him to do my taxes, and after realizing he was unable to complete them in a timely manner, it was necessary to make a change. (For the record) Less than 48-hours of our meeting, the new accountant was able to complete and finalize both my business and personal taxes and I'm grateful to announce that I was able to close on my home. Hough & Company's inability to properly communicate or follow through on commitments was unfortunate, yet receiving a $2000 invoice for those "billable hours" without providing the work he was hired to complete is not exactly ethical; yet will be paid (because karma is real).

Mark was awesome! He provided some great direction for this upcoming year with our finances. Very…read morepersonable both he and his staff. Wld highly recommend this business for your taxes. Thanks Mark

Blessed be Furrcoach.com , Thankyou for the referral . We were satisfied with her ability to juggle…read moreour crazy schedules and help us maintain what we should be doing . Thankyou for helping us evoke better Pet Parent and all the tools that make our lives less stressful with just a different brush . We are so happy to have been able to have an amazing Coach with Harlem

Let me just say, Everyone is AMAZING!! First time filing with this group. They took their time…read moreand was very through and explained everything. work very hard to give us are biggest refund !!! We will be definitely coming back!!! Thank you so much!!!

I have dealt with agency for many years. They are friendly and organized. They shop for the best…read moredeals and if you have an issue they help immediately.

Trustworthy, family run business. They most definitely have the best rates anywhere! We saved a ton…read moreof money on our homeowners insurance for both of our homes. Prompt service and great customer service!

I was talked to rudely by her secretary and told I do not exist as a person. I do not think this is…read morea good place to do taxes, she is not providing any value without the ability to work for you. Stay far away. I work customer service, and had I been in this situation I would have asked to reverify the information, or maybe for example, Asked what address was used in the last filing, a key question used by the IRS to identify people - NONE of that was asked, In fact I was told I was being combative by a rude and unprofessional secretary who quite obviously hates her job. If you want a pleasant experience by someone who wont treat you like dirt, do not go here. For a company who is so close to respond quickly to a yelp review, you would think you would do a better job training the secretary to at least act friendly. Subpar customer service, bad follow-up, and no accountability. If this review is not telling enough of how you will feel after dealing with them, I dont know what else to tell you, stay VERY far away! You have now been warned twice.

After having a bad experience with our last tax consultant. We were concerned but hopeful that Dora…read morecould restore our faith. And did she ever! Dora is professional and most importantly knowledgeable on current tax laws. Yes it does take awhile to get in to see her. But plan people! Be proactive! And if a professional takes time to see. Wouldn't that tell you that they're highly sought after? And by the way the wait during tax season is about a month or so. We book early. We will continue to have our taxes done here. And only here. Staff is courteous and thorough as well. Enough said.

Very helpful regarding "post tax return" issues that occurred. Nicole was very professional,…read morepatient with us regarding our questions and offered sound advice .

This was an introductory meeting and in the short time I was with Nicole I could tell that she…read moreknows her stuff! Thank you Nicole! See you during tax season!

I've worked with Carol for five years and have always found her to be professional, knowledgeable…read moreand accurate. Highly recommend her for anyone needing accounting services!

After one of the hurricanes we had here in Florida in 2017, we had some damage to our roof that we…read morehad to get taken care of. Come to find out that our account was given to a agent on the other side of the state that we have never seen and whom we try to get in contact with after the storm. We never did talk to him, but I did find out that we have been over changed for our home insurance for years. A long story short, Lamarca Insurance save my family a lot of money by putting our homeowners and auto insurance with their company. The best decision we made for our insurance needs. DC