12/6/2020: I am speechless, but I will do my best to explain. My brother slipped/fell during an…read moreautistic & behavioral meltdown. In turn, he opened his scalp with the corner edge (wall) of the restroom entrance. The entire situation was very scary. I immediately called 911 since there was a lot of blood, then Dr. Tonya. 911 paramedics suggested transportation to a hospital, but with COVID-19, our family grew more afraid since we haven't left our home since March 2020. Dr. Tonya arrived within 15-20min. What could have taken hours to do in a hospital setting with the possible risk of contracting COVID-19, the FLU, or any other viral infection, Dr. Tonya did in 30 minutes. She analyzed, assessed, treated (with staples), explained everything I needed to know, & answered my concerns. She even stayed for an additional amount of time despite it being a Sunday. Thank you for helping my precious brother and calming our family. Here's her link! (https://www.radiancepeds.com/)

Dr. Tonya McDonald is amazing and god-sent. My kiddo did not like doctors or hospital look-a-like…read morebuildings. His behavior made it difficult to be thoroughly checked head-to-toe and usually resulted in a cancellation. Dr. McDonald's patience, understanding, and kind heart changed that. After sharing toys and talking, kiddo allowed her to check his vitals, lung sounds, and ears! I could go on, but the point is Dr. McDonald is hands down impressive. I am overjoyed to have such an emphatic and knowledgeable doctor for my little one.

Dr. Gates is a wonderful doctor. Has an excellent bedside manner. His staff, Ms. Pat, Shay and…read morePorschia are all awesome.

Awesome physician I have worked with and known over 15 years,he truly cares for his patients and…read moreloves what he does . Great teacher. He has given many years of service to the poor as well. He does everything in his power to take care of his patient's, he is very knowledge especially with care of Diabetic. Highly recommended.

IF YOU WANT TO WAIT 5 HOURS TO SEE A DR, THATS THE RIGHT PLACE FOR YOU AND GOOD LUCK…read more - i will not RECOMMEND this place to anyone. - i waited almost 5 hours to be attended to no avail. i left the place angry. i arrived there @ 0740 am sat till 1200 noon with being attended to. - the reception is VERY POOR. The receptionists have no concern for the clients. - there's DESCRIMINATION and BIAS because i do hear Spanish even though I'm not fluent. - I asked several times when will my turn comes but the receptionist keep pushing me back ; i believe cos i was the only person of COLOR in the room - i called Dr. RAMIREZ to complain but it seems HE DIDN'T cares about my complain. - i wish i read the reviews before going there because it seems i am not the first to wait for 5 hours. - this is the WORST place I've ever been to wait that long. - I regret EVER going there. THIS PLACE DESERVE NO STAR

I would not recommend using this doctor as your actual primary care physician. I just moved to the…read morearea so I was looking for a new primary. I called my insurance provider and they set up an appointment for me, big mistake. Dr. Ramirez asked me several questions that were completely off topic from what I actually needed from a primary care doctor. He acted more like my priest then my doctor. He was very very concerned about why I had an OB doctor and why I needed one. He gave a little too much concerned about my OB doctor and also gave me false information. I just would not recommend. This is a good office for an immigration clinic, and that is all.

I have no complaints about the doctors but the staff who refuses to answer the phone when I call. I…read morehave called them for WEEKS and they never answer or send me to the automated machine that says they're "busy". I need important info and new prescription for my son but I can't get it because someone there keeps ignoring my calls. I'm changing to another doctor just because the receptionist people suck at their jobs.

Great staff over here at 125 centre in oak cliff/dallas hey doctor boghara and dr diaz i got tested…read moreagain !!

Well, I called to make sure Dr. Waggoner was accepting new patients, she is but the Membership fee…read moreof $300 a month ( $3600 a year not billed by Insurance) is ridiculous for Personalized Care? I was really hoping to select her as my new family care doctor. I never heard of a membership fee!

Dr. Waggoner is the best PCP I've ever had. An amazing doctor! She is extremely caring, attentive,…read moreand thorough. During each visit, she takes the time to answer all questions & address any concerns, I never felt rushed. I just can't say enough about her. The only reason I'm no longer a patient is because I couldn't enroll in her concierge service but I follow her on social media and attend any event where she's a speaker. She keeps up with modern treatment options and always gives excellent advice.

Thank you to practitioner Omar and staffs for the good service I received on Tuesday morning I…read morewas seen immediately blood drawn and a follow up check up and my medication refill. I would recommend this office to all my family and friends.

The doctor was inattentive and failed to inform me I was prediabetic--only told me once it…read moreprogressed to full diabetes, then claimed there was nothing I could do and I'd have it for life in a rude tone. I deserved to know earlier. On top of that, both front and back office staff were consistently rude and unprofessional. I do not recommend this clinic to anyone who values proper care and communication. They only care about taking your money.

Dr. Lauren Ausuma is great! She met all of my meds and expectations. I haven't made my health a…read morepriority and things could've been bad. She did not make me feel any kind of shame and she assured me that she'd help me get everything back in order. She even gave me samples to take home instead of waiting for the pharmacy. The office staff are nice as well. I was in and out in thirty minutes. That's great for a first visit. Including labs

The doctors at this location are nice but as of recently; I have had a completely horrible…read moreexperience with this organization/office. They take months to reply to your concern and do not pick up the phone. The codes that were sent to my insurance needed to be changed to be covered and everyone was giving me the run around. I completely reached my deductible and out of pocket expenses due to surgeries but was billed because Methodist did not want to change a code. It has been months since I have been trying to get help and no one is helping. Some of the test that were ran were even rejected because they submitted it wrong and I am getting charged for it. This is completely horrible customer service. They are quick to have you come in for an appointment but don't help you after when they charge you for it. I will not suggest coming to this location unless you want to get charged for no reason for things that can get covered because they do not feel like changing it. I am disappointed in this organization/ office if this is how you treat all of your long term clients.

I always heard horror stories about the VA. As a veteran I was hesitant to go for many years. I…read morefinally went 13 years after my service ended. The staff each time I have gone have been very friendly. The volunteers at the information booth were also very kind and say things to get us laughing. When I did a blood draw, the process was really quick and efficient to include friendly staff. When it came to my physician in Clinic 16, she was wonderful and listened to all my concerns and addressed them. The worst part was radiology which wasn't bad considering the circumstances. They treat a lot of people in there, so the 1-hour wait was understandable. They apologized for the wait time which was nice. The upside on this was that when I was done with my x-ray my prescriptions were ready. I will say the mental health building hallway on the first floor looks very depressing as I walked through it to my destination. Many people give the VA a bad rap but they have treated me great and I am sure they have improved over the years.

Drove all the way down to the hospital to get an MRI appointment since they haven't called me in…read moretwo weeks and I was told they would call to set one up. Then j was told to wait and they would call me back up to set up an appointment. I waited an hour and they forgot about me

We arrived 15 minutes prior to our appointment time. We were called to be placed in a room 50…read moreminutes later. We then waited in the room approximately 30 minutes before the provider opened the door in a panic - with gloves on her hands- due to my child's results stating that she was concerned. I then informed the provider that the test result was not alarming due to my child's chronic health condition. The provider then yelled in the hall to others that they didn't need to worry because the child has this health condition (HIPPA violation). This made me aware that the provider did not review my child's chart prior to entering the room (the result was on a single piece of paper). The provider then walked over to my child with the same gloves on and briefly performed an exam (touching my child with the dirty gloves) with the door still open. At no time did the provider sanitize their hands. Next, a person entered with a tray to draw my child's blood. This provider did not sanitize their hands either. After obtaining the blood the person placed the tube of blood in a tray and said "you can go your results will be in the electronic portal". I inquired if the person would be placing identifying information on the blood tube. I was told "don't worry Mom, I know what I'm doing". I then informed the provider that best practice is to label the specimen immediately in the room with the patient to avoid mislabeling the specimen. I was then told that "I've been doing this a long time. We have a system for this". I inquired if I could follow the person to watch and ensure that my child's blood tube was properly labeled. I followed the person to the lab where they logged in to a computer and created an electronic label, showed it to me for verification and then placed it on the blood tube. I asked to speak to the manager and was told the manager was not there. I asked for contact information for the manager and was told I could get it at the front desk. The front desk staff was very helpful and pleasant and handed me a sticky note with names and a number for the manager. When I called the number to the manager in the parking lot, it was the clinics fax number that was given to me. I then called the number to the call center to obtain the correct number from a neutral employee. I was told that no supervisor in the call center was available and I was placed on hold while the call center person attempted to find a correct number to the manager. After waiting on hold for 40 minutes I hung up. If I could rate a zero, it would better reflect my experience at this MD Kids location in Lancaster.

I brought my 5 year old son here for immunization I was a bit worried driving up to the location…read moredue to the homeless people and drug use in the parking lot of the place... upon entry we waited about an hour to be called to the back .. we then waited about 20 mins to be seen by the doctor he came in and did a poor Head to toe assessment ask questions and left .. We waited another 20-25 mins then a medical tech come in with the syringes to give immunization (DTap ) she gave the shot left mid thigh then we left... 2 days later the same thigh and groin was swollen completely he had a fever of 104.6 and he could not walk due to severe pain in that leg .. He was hospitalized for 3 days they did X-ray, MRI, blood test and urinalysis they determined he had a deep tissue infection due to the medical assistant injecting meds in the wrong area. They administered IV antibiotics and monitored him for several days. He's fine now but BEWARE OF THIS PLACE!! Find a new Dr office.. This place is not trustworthy my son could have died due to their incompetence FIND A NEW DOCTOR!!

They are always very professional. And are always available whenever I have a question about…read more weight loss. The Dr's are very knowledgeable about my needs. I called with a lot of questions and they knew everything. Dont hesitate, run. They are the best.

I want to say that Mr. Damian is the most professional and extraordinary physician ! He took care…read moreof me and I am sure he will do the same for you! I have found my doctor! The best in desoto!