Do not consider this facility unless you are able to be with your loved one on a daily basis. My mom was transferred to this facility with a hip replacement and it is disheartening for me to think about the many patients who do not have family support. I will list my concerns and you be the judge. My mother was unable to do anything on her own.
#1- Day of admitting: We arrived before lunch time. We sit in her room for 6 hours min. and no one came in to let us know protocol, I finally went to the nurses station and requested assistance after pushing the nurse light and no response after an hour.
#2- Initial evaluation: Nurse was in the middle of my mothers initial evaluation and advised us that the physical therapist had left for the day and they could not do anything for her until after she was evaluated by the therapist the next day. The evaluating nurse was called out to help another patient, and she never returned to complete my mothers evaluation.
#3- Day #1 I spoke with the head administrator about my concerns and she assured me that she would speak with the nurse to correct things. Things got worse and didn't change. My mothers first night in the facility, she wet herself because no one would come when she hit the help button and she couldn't get up without assistance to sit on the portable potty. When the night aid final came, she was very rough with my mother.
#4-Day #2- I arrived at the facility when the doors opened and spoke with the business manager because the administrator was not in. I voiced my concerns again! My concerns: Patient repeatedly not receiving assistance, patient put on hold until evaluation from therapist 24 hours after admission, rude caretakers, lack of response to call buttons, etc.
On Day#2 I spoke with head administrator, director of nursing, and assistant director of nursing. After the meeting my mother was evaluated, therapy was initiated but we also had a family member with my mom everyday, all day!.
Day #3-release: Never felt comfortable leaving my mom unattended but she did get a new night aid who was much better.
Release day- Very unorganized, mom was given all of her medications, some were duplicates, it was a mess for an 85 year old to deal with. We were advised that she would be contacted within 48 hours to begin her outpatient therapy. After week #1 I called back to the facility left a message concerning no outpatient therapy. Week #2 after discharge I called the facility concerning the lack of outpatient care, no answer. I still have not received a return phone call and we are into week #3 of discharge.
I know we are not the first and won't be the last but I am concerned that Medicare approves this type facility, doesn't follow up with elder patients or their care. I plan to keep complaining until I am heard because there are so many elders who have no support!!!! read more
